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April 2024 by O D.
Been taking my jeep and my mustang here for years. The guys are fair and honest and have always taken good care of me and my vehicles. After jeep stopped servicing jeeps older than 2015 (cause somehow that makes sense) I've been bringing my jeep here and no matter the mystery they always figure it out at a great price. My classic mustang also gets great service here. So happy to have a great place to bring my cars to.
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February 2024 by Kristian Kaut
Title: A Stellar Experience at Firestone AutomotiveI recently had the pleasure of visiting Firestone Automotive for some much-needed service on my vehicle, and I cannot praise them enough for their exceptional service and expertise. From the moment I walked in, I was greeted with warmth and professionalism, setting the tone for an outstanding customer experience.First and foremost, the staff at Firestone Automotive are truly experts in their field. They listened attentively to my concerns and took the time to thoroughly inspect my vehicle, explaining every step of the process in a way that was easy for me to understand. Their knowledge and attention to detail instilled confidence in me, knowing that my vehicle was in capable hands.Not only was the service top-notch, but the efficiency with which they handled everything was impressive. Despite a busy schedule, they managed to complete the necessary repairs in a timely manner without sacrificing quality. This level of efficiency speaks volumes about their commitment to customer satisfaction and professionalism.Moreover, I was pleasantly surprised by the transparency and honesty displayed by the team at Firestone Automotive. There were no hidden fees or surprises when it came to pricing, and they went above and beyond to ensure that I was fully informed throughout the entire process. It's clear that integrity is a core value at this establishment, which is refreshing and greatly appreciated.In addition to their outstanding service and professionalism, the facilities at Firestone Automotive are clean, modern, and well-maintained, providing a comfortable environment for customers while they wait for their vehicles to be serviced.Overall, my experience at Firestone Automotive exceeded all expectations. From their knowledgeable staff to their transparent pricing and efficient service, every aspect of my visit was exemplary. I would highly recommend Firestone Automotive to anyone in need of automotive service or repairs. They have certainly earned my trust and loyalty as a customer, and I look forward to returning for all of my future automotive needs.
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February 2024 by Sarah McCalla
Great staff. Very helpful
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February 2024 by Cait B.
Such great customer service! So fast, kind & open on Sunday!! I had an emergency with my car this afternoon and was in and out for wiper repair and the customer service couldn't have been better!
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February 2024 by Florencia Zamora
Walked in to repair a tire with a nail. Staff was extremely helpful
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February 2024 by Nicole Hermes
Continue to have a wonderful experience at this location of Firestone , Ed and his team provide exemplary customer service, and always give us their honest opinion, and how best to take care of and address any concerns with our vehicles. We will never take our cars anywhere else as we really value their opinion And their expertise
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February 2024 by Gabriel Pineda
Firestone was able to complete all the maintenance tasks and was able to save me an additional $10. The lifetime alignments was a great deal too
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December 2023 by Linda Sanchez
Customer services was below par, and rude. They tried to add things to my service that it didn’t end up needing and overcharging. They only retracted when my male roommate went in with me. If I can select zero stars I would.
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December 2023 by Veronica Villarreal
My search is over! I have found the shop that I trust and will continue to use moving forward. This wasn't just about the quality of work that I feel they did on my car - which was great. This is also about the customer service and trustworthiness of the employees. From the moment I called to when I picked up my car everyone I spoke with was extremely helpful, patient, sincere, and kind. They took their time to answer my questions and made me feel welcome. I'm really picky about mechanics because for most of my life my father was my mechanic. The only other mechanic I trusted was my brother, who recently retired from Firestone. I took my car to several other Firestone locations, but never felt like I could trust or rely on the work they did on my vehicle. I am so happy that I found this location and will continue to bring my vehicle here as needed.
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December 2023 by Thank You For Raging
Great service, Ed and his team are incredibly caring and make sure to help you as promised. I had a couple of issues with my vehicle after a string of bad luck and they were right there to help as needed. They got it dialed in and I'm back on the road. Thank you, Ed and team!
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December 2023 by tommy coleman
David at Firestone took time out of his very busy day to help me with a tire. Great service!!!!! Really appreciate the help.
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November 2023 by Monica M.
I always have a good experience at Firestone in Steiner Ranch. I wanted to recognize Wade West for the excellent service he gives. He goes above and beyond to make sure his customers have quality service in a timely manner. I recently had a nail in my tire and stopped by on my way home. Although they were closing soon, he put my spare on and had my tire repaired the next day.
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October 2023 by Mr McNutt
I should have learned my lesson the first time but I decided to give them another chance!! Well it didn't go any better the second time! They really don't care what you tell them to do to your car, they just do what ever and start looking for thing they can make money on! I personally own 4 vehicles and they have lost my business for good this time!! Incompetent employees with attitudes!! "GUY SAID I DONT KNOW IM JUST A TECH" !!! Ummm all I know is THEY BETTER FIGURE IT OUT !! These are tire guys not mechanics!!Just remember they won't give you the full price until you leave and you car is in their hands, only then will they call you and tell u it's more money!! They hope you don't have the time so that you just pay it!!
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September 2023 by Caroline
Great customer service! I was glad to find this place open on a Sunday when I had a warning light of low air pressure in my tire. Caleb was efficient and got it taken care of promptly. Wade was also helpful and got me checked in and out seamlessly. Every employee I encountered there was friendly and professional.
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August 2023 by Nabeel Siddiqui
Hours of operation state that this location is open on Sunday’s. They’re closed today, 8/13/2023 for an employee meeting. That’s fair. However, how about updating your voicemail to state that you’re closed so that people don’t waste time to see you.
