Firestone Complete Auto Care in Austin, TX, located at 3609 W William Cannon Dr, has built a reputation for honest and reliable auto service since 1926. Customers appreciate the comprehensive solutions offered for all types of vehicles, including tire sales, oil changes, brake inspections, and engine repairs. The staff, notably a team member named Dale, is known for their straightforward approach and helpful, courteous service. Many customers have been returning for years, trusting the shop for timely, honest work and competitive pricing. The store is praised for its excellent customer service, even in last-minute situations such as tire repairs just before closing or emergency assistance after tire damage. The team often goes above expectations, helping customers with courtesy and kindness, and ensuring they leave satisfied. Customers also value the shop’s honesty, as staff provides facts and options without a hard sell, making it easy for vehicle owners to make informed decisions. While some mention occasional issues with tire and battery durability, the overall experience remains positive. The shop’s long-standing presence and dedicated staff make it a trusted choice for auto care needs in the South Austin area.
Everyone was friendly, lighthearted, detailed and thorough with their work as well as answering any questions I had about the process, prices, or my vehicle. The wait was long but I appreciated they let me know and a time range before I commuted to staying.
June 2024
My only complaint about Firestone is the products - the tires and batteries fail with stunning regularity. BUT....this store has always done me right. Dale is a straight-shooting guy and the shop gives me solid work and has always been courteous and helpful.
June 2024
I have been coming to this shop exclusively for the past 4 years. Great, honest auto work and outstanding customer service! This is the only shop I would goto in South Austin!
