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February 2024 by Will Angst
Kasey and his team took great care of me on short notice. Glad this Austin institution is still around and taking good care of us.
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February 2024 by Patrick F
Incredibly dishonest and shady. Actively mislead and lie to customers. Left my car in with a flat and was lied to over the phone for two days about a tire being in stock. Told me it would be done within 24 hours. After 72 hours of contacting them with zero answers I decided to come get my car. The /moment/ I came to get my keys and take my car to another shop the manager comes out and says the tire JUST arrived and it’ll be done in 30min…during my wait I witnessed the clerk and the manager high five each other over convincing another customer over the phone to leave her car there for longer than needed so they either didn’t have to immediately attend to work, or to ensure her car was left there and not go to another shop. Ultimate shady. There’s 1000 other shops in town don’t make the mistake I did and avoid this place at all costs.
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February 2024 by Brigitt H.
I've been going here for years. Staff is respectful of your time and helpful. The waiting area is clean. Even after I moved to an EV, I come here for tire service.
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January 2024 by Martha DeGrasse
Fixed my tire fast and at a low price.
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January 2024 by Olivia Baker
I will not be back to this location. I brought my car in for oil change/maintenance and a nail in my tire. I never received a call that my car was ready, so the next day I called and asked and sure enough it was. They said they didn’t have a number for me- I had actually given it twice and the next time I dropped it off they were able to search me by my number so I knew they had it. When I went to pick it up, I asked if they had replaced/patched the tire. He said they didn’t do anything other than rotate them. I reminded him that’s why I brought it in so he said he had to keep it longer. I came back a second time to pick it up and he let me know there is no nail so they didn’t do anything again other than add air. I asked didn’t you rotate them, so wouldn’t it be in a different spot? He said they checked them all (I could tell he was lying) whatever- I leave because I was already fed up. A few days later my air pressure light comes on so I bring it back. I let him know the nail is STILL there please fix it. The employee acted baffled and tried to tell me “well last time you told us it was the front tire” I reminded him yes, you rotated them!!!!! Sure enough I get a call “well yep looks like there was a nail in there” I said I KNOW THATS WHY I BROUGHT IT IN THE FIRST PLACE. That was never up for debate. I get in the car and the low pressure light is on. They hadn’t aired them after the patch. They gave me an attitude the entire time and refused to believe that I had a nail in my tire for whatever reason which caused me to go back THREE times. Elezar Paradise is the employee who “helped” me. If you choose to receive service here, I would advise you to ask for a different employee to help with your car. Terrible, terrible service. Waste of time and Uber $ getting to and from this place.Edit- I emailed the Firestone in the comment below and never heard back! Useless!
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January 2024 by Christopher Johnson
I went to this fire stone to get a new tire and an alignment the new tires fine but my alignment is still off. I tried calling the store multiple times. Nobody answered. I finally got in touch with someone from customer service and I explained the situation that it cost me more than $300 for an alignment and tire change. I explained that I was still leaning to the left. They told me that they can redo the alignment but it will still cost me hundreds of dollars. So in conclusion I would never use fire stone again. They do not take responsibility for their work. They do not answer their phones. This is what I call bad Business. But at the same time, this is partly my fault I should’ve looked at the reviews clearly they don’t know how to do alignment
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January 2024 by Christopher J.
I went to this fire stone to get a new tire and an alignment the new tires fine but my alignment is still off. I tried calling the store multiple times. Nobody answered. I finally got in touch with someone from customer service and I explained the situation that it cost me more than $300 for an alignment and tire change. I explained that I was still leaning to the left. They told me that they can redo the alignment but it will still cost me hundreds of dollars. So in conclusion I would never use fire stone again. They do not take responsibility for their work. They do not answer their phones. This is what I call bad business
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January 2024 by Diana Barba
Brought my car in because it stopped running and jump starting it wouldnt work. With a pretty general knowledge, we ruled out that the battery was the issue and wanted to see if it might be a fuel issue. The car was there for a whole day and it wasn’t until they were about to close for the day that they ran a battery diagnostic that concluded the battery was good. The second day, we called every hour for an update and and every time they told us they we’re just now pulling the car in and were going to going to check out what might be the problem. They’d say that they would call us in 30 minutes after talking to the technician. 2 hours would pass and nothing. All we wanted was an update so we could figure out what the problem was, we were pretty understanding that it wouldnt get fixed that day. At the end of the second day all they told us was that the battery was working just fine and it might be a fuel problem. It took them 2 days to tell us what we already assumed. Worst service in my life.
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January 2024 by Amit Mirchandani
These guys are not competent. They represent the lowest standard of customer service. Couldn't get my alignment done because they don't have the aptitude to understand that tie rods can have heat applied to in order to adjust the components that fix the alignment in a BMW. They kept my car for 6 hours and waited till I went back to get it tand tell me they didn't get it done.
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January 2024 by Joanne T.
Kasey was very helpful and as I waited for my car I appreciated how he spoke to other customers. They thoroughly checked the tires and reset the sensor for no charge. I'll definitely be back for routine maintenance and any tire issues.
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December 2023 by Jayme Hunt
Got a flat while in Austin for the weekend, told us it would be 24 hours for a replacement. Front desk was rude and told us to do it ourselves.
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November 2023 by Katie Floyd
I came here with a small fix and Zar was very helpful and professional. He had me on my way in under an hour even though I was a walk in. Thank you Zar!
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October 2023 by Mandi Sheppard
My husband and I were in Austin for the weekend. On Sunday morning when it was time to drive back to Houston, we found there was an issue with 1 of our tires. Of course other tire stores are closed on Sundays.... but Firestone to the rescue! The Store Manager at this location, Kacey Kietlinski, was our hero! Seriously though. He went out of his way to get us quickly on the road even though the store was understaffed that day. He was extremely kind and we appreciate the hard work that he and his staff put in. We definitely recommend this location if you're in need!
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September 2023 by Noa McCabe
I stopped in this morning thinking I needed a slow leak tire patch. They were kind professional and efficient in getting my car looked at. The man I worked with was awesome but I didn’t catch his name. Highly recommend them :)
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September 2023 by Kyra Segraves
Came here for general vehicle maintenance and had to get my tires replaced. Everything seemed fine but after a while I started hearing a clunking noise whenever I drove. It got worse the next day (constantly happened while driving and was VERY noticeable) so I took it into another mechanic since I was in a different area of Austin. The mechanic asked if I'd recently gotten my tires replaced, since it turns out the tire lug nuts were loose, and if I had kept driving I probably would've lost one or both of my front wheels. Considering this place is a well-known TIRE brand, and tightening lug nuts is pretty basic 101 knowledge, I can't give this place a good review. I was extremely lucky I didn't lose a wheel while on a highway.Services: Air & cabin filter replacement
