-
December 2023 by Landon Harman
Honestly one of the worst auto repair and maintenance experiences I've had in a while. I made an appointment online to make sure they would have time and space in the shop for my vehicle. I brought my vehicle in early afternoon on Saturday for minor routine maintenance, and by Sunday afternoon I hadn't heard a single thing from the shop when I called they hadn't even looked at my car yet and weren't even going to bother to call me to let me know. They assured me they would have the car ready first thing Monday morning, but again they never called me to give me a status of my car. When I called early Monday afternoon they still hadn't even started looking at my car yet. It took two and a half full days for a routine oil change, some brake work, and a repair to my fog lights. In all that time they never even replaced the cabin air filter or air filter I requested. When I asked at check out why it wasn't done, they said it wasn't recommended based on the mileage of my car. Even though I had requested it specifically, and the tech even marked it down as recommended.This was a huge breakdown in communication, scheduling, and customer service. Of the people I spoke to working the counter, Justin treated me like an inconvenience at best and was actively unhelpful at times. Only JP and Diana even bothered to communicate with me.I've had good experiences with Firestone before, but I will never be coming back to this one.
-
December 2023 by Keith O'Leary
Horrible service. Waited two hours to have a flat tire fixed. They then told me they couldn't fix it. They then tried to sell me new tire (different brand which is a no-no for ab awd car). I asked for a quote to replace the tire with the same brand. He said if would take a few minutes. After waiting 15 minutes, I asked about my quote. I was told the tech went to lunch and would be back in an hour. They are the worst. I will NEVER go back there.
-
December 2023 by A B
$30.15 for tire repair and roughly 2 hour wait on a weekday. The online appointment system doesn’t shorten the wait time; I heard it was first-come first-served. Charge up your phone and download some games to pass the time. There’s a power strip near the front window.
-
November 2023 by Jesucita Garcia
I went to replace a single tire that had low tread. I had warranty on all of them and watched as he checked them all and told me the other 3 still looked good and didn’t need replacing. I took an Uber to work since he said it would be a long wait. I received a call at work and was told 2 others needed replacing and it was better to get an entire set. I felt pressured and agreed but after I hung up I thought about it and felt like I was being given the “pink tax” so I called back and said no to a set and to just replace the one. He said okay but they would charge me a dismounting fee because they had already put them on. I ended up paying several hundred dollars for ONE basic tire. As I waited to pay, the technician came in and made it obvious that I had inconvenienced him. I avoid this place like the plague now. I feel scammed and would not recommend this place.Update: I took my tires elsewhere to have them rotated and the service crew almost cancelled my visit because the lug nuts had been screwed on so tightly. It took them a long time to finally get them off without destroying the thread. I truly feel it was out of spite they were tightened that way.
-
November 2023 by Dear Future Hubby Podcast - Teresa Reese
Let me tell you, I had a “turnaround” experience here at Firestone. Initially, I waited for over 3 hours to get a vehicle inspection done! Not because there were several cars ahead of me FOR vehicle inspections but because the previous representative, we will call him “Mr. J” did not tell me that Sunday’s were the days reserved for vehicle inspections and the wait would be less time. Needless to say, I was not happy with the extended wait time but I know that “patience is a virtue”, so I waited patiently. Now, let me tell you about my “turnaround” experience. Where the initial “sell” would have only been “Eighteen Dollars” it became far more than that!!! Why? Glad you asked. Because of a kind representative named, Diana! Diana saw my frustration and she chose to turn my BAD experience into a GOOD experience!!! As a result, rather than this company only making “Eighteen Dollars” from me and losing future business, they Gained two New Customers (potentially three) and More Business. In the end, Firestone will make, well over, “One Thousand Dollars”. All because Diana took the time to explain everything to me in detail and then she took a moment to offer me a deal on four brand new tires and an alignment that I just could not refuse!!! Customer Service is Everything, Good People! And I do mean Everything!!! Thanks to Diana, I was able to not only get four brand new tires for myself with an alignment included but I was also able to GIFT my youngest son with an alignment and four new tires! Moral of the story??? Be kind to everyone, you never know if you are entertaining angels unaware! Thank you Diana!!!
-
November 2023 by Dahee Keum
Absolutely terrible experience. None of the workers here except the person who answered my call, “Diana” was actually helpful. I was there last week to get my flat tire replaced and the rest of my tires as well. I was at work when I called back the location and asked if my car was ready, to which the man replied “I don’t know.” And I had to literally ask him to check. I get put on hold for 30 minutes, for him to come back and let me know that my vehicle had been ready for pick up for more than an hour, with an attitude. Now I never received a call from them saying that my car was ready, *I* had to call. When I get there, I ask for my 3 other tires back as they were still good. One of the guys asks “why?”.I don’t know, because it’s mine?? My coworker had dropped me off and I said they could put it into her car. The guy proceeded to chuck my tires into her car, and walked off. I like to think I was very courteous and polite. It def seemed like everyone there hated their job. Everyone was absolutely rude to me except for the representative on the phone “Diana”, she was fantastic and kind.
-
November 2023 by Kayla K.
absolutely don't do here! they are incredibly slow and lie about service times. they said I could bring my car in for an oil change and then made me wait 2 hours saying it's "next" and then "on the rack!!!" such a waste of time.
-
October 2023 by Evan Dannenhirsch
Such a worthless repair shop. I normally don’t give one star reviews. I took my car in with a known trouble code p0300 and told them the engine was misfiring on cylinders 1,3 and 5. They refused to work on the car without charging the $105 diagnostic fee so I said okay to it. Three days later they tell me they can’t find an issue and have no diagnosis. Charged me $105 for telling me nothing and obviously as I drive off the lot the check engine starts flashing again and the car is clearly misfiring and sputtering.Just wasted a bunch of money and time here.
-
October 2023 by Gaurav Agrawal
I came here for checking a tire leak last weekend. They also did a full car inspection and told me that my battery electrodes were corroding. They fixed it for me at a reasonable cost. Their technician was knowledgeable and explained the problem nicely. Overall, I was happy with the service. The only thing I did not like was that I had to wait for 3 hours to get this done even after fixing an appointment on Saturday morning.Services: Tires
-
September 2023 by James Frankel
Ive had work done here beforeand it was great, but I had an amazing experience that needs to be recognized: I had a flat tire at HEB, changed it myself, but the spare was flat, and the folks here aired it up for me without question and with a lot of kindness. ?? thanks my dudes.
-
September 2023 by Johnnyg
I took my car here on Friday, Sep 23rd, 2023. The service was quick and my car was ready by noon. The only problem was that after driving for 15 minutes my car smelled heavily like oil. The reason being that whomever did the oil change, forgot to put the cover back on the oil tank. This caused oil to spill all over the engine. If it were not for this I would had given them a better review score.
-
September 2023 by MzWright Wright
On 9/6/23, I Went to Firestone located at 1000 E 41st St for an oil change & tire rotation. I purchased all 4 tires from Firestone so tire rotations are free. I called first and was told to bring my car in asap. This facility was able to take me @ 8:13am and get me out by 9:39am. The speed and customer service provided by JP was amazing and greatly appreciated. The problem came when Justin was ringing me up at the register and instructed me to remove my credit card because the machine had timed out. Actually it didn't time out because before I removed my card it said approved. Per Justin, I inserted my card again and now I have 2 charges for the same service. I called & spoke with Justin the same day & was told that one of the pending charges would drop off. It didn't. Both charges have posted.I went to the facility and spoke with Dan (Manager) on 9/8/23 who instructed me to go to my bank & let them know. I informed him that I had already called & they verified there were 2 charges from Firestone. According to Dan they can't see that I was charged twice, so talk to my bank. Today is 9/22/23 and I still have not received my credit.The reason I went to this Firestone was because I was treated very poorly by Kemo (Manager) at the Firestone located @ 7806 Clock Tower Dr. The unfortunate incidents at 2 different Firestone locations has definitely caused me to pause before considering Firestone for any future service.Very Disappointed & Totally Frustrated
-
September 2023 by Sylvester Spinks
S/O Dan and Rick at this branch! They both saved me hundreds of dollars. Instead of just doing what was asked they took the time to actually bring me back to show me what I was facing instead of what I assumed it was. Great to know it’s still people out here that’s not just in it to get a dollar from the customer. I recommend their service anytime. And It’s Sunday!! Sincerely. N-Route Logistics/Sylvester ???
-
September 2023 by Ian Off
EDIT: removed one star. The shop removed and lost the wiper fluid cap, and somehow broke a throttle control solenoid so now the truck doesn't idle right.If you have a fairly new car and you're in no hurry to get it back, this shop may be fine. Trust the other reviews on that because there's no way for me to tell.I specifically requested an alignment, new rear brake shoes, and clearing a code because I replaced the broken part and I need to confirm it doesn't come back. The shop stated I would receive a call the same day or next day after an inspection to authorize work.They called 4 days later and said it was ready. I went to pick it up, and was told the alignment was not done due to "underbody rust" which was not present while I worked on it for the past two months.Their inspection also specified that the air filter and windshield wipers should be replaced. I replaced both less than a month ago.Neither of my other requests were even mentioned. No reasoning was given for not replacing the brake shoes, which were accessed and inspected without issue two months ago. I am ordering a scanner to deal with the code and check engine light myself.The inspection notes recommended another shop to complete the alignment, which I appreciated, but that shop has very limited hours and would require at least two hours of driving to get to and from.Front desk staff were polite but unable to discuss maintenance or repair work.
-
September 2023 by Natasha Johnson
Very accommodating! They were able to squeeze me in at the end of their day to install a new battery. The manager and the worker inside were very nice and patient/empathetic to my situation.
