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February 2024 by L S
We walked in here looking at jackets and were approached by an extremely rude woman that works here. She started screaming like a crazy person at us across the store!! Definitely would recommend people not to shop here the staff is obviously a problem.
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February 2024 by Ashley Melchor
The customer service is ridiculous. I asked for a size for a kid shoe. Guy said they had it but display was the size. When I took to register (because he walked off) they had 2 different shoe sizes then when he was called back to register he said they didnt have it. I walked out. 1st and last time I go there.
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February 2024 by Matthew Nguyen
Five people at the cash register and no one could check me out. Then when someone finally called me up, in the middle of checking me out, she started ringing someone else up!
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February 2024 by Samanthajoe Roman
Order a pickup in store and the store claims they never got the order ( I went to the store myself and asked) and I am still being charged for the shoes.The employee told me it takes 3-4 hours for their store to get the order so I waited an entire day and still nothing. The store never answers their phone, the 800 number doesn't answer (waited 25 min) the online chat is automated so basically I paid for shoes I never got. Someone needs to call me ASAP
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February 2024 by Tito Cigala
Went in to get shoes for a friends birthday and had to wait over 15 minutes to get the shoe after they told me they had the size. They asked me to get the shoe on the display when they didn’t match the size. The front person told me the other shoe would be at the register and the cashier looked confused. She went to the back and I waited an additional 15 minutes just to tell me they only have the one shoe in the box for 9.5. Would have considered buying another shoe if it at least looked like they cared rather than just a “whoops my bad” type of energy. Bought over 8 pairs of shoes here never again. Fix communication and professionalism
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February 2024 by Marinna V.
I went to this store for the first time on Sunday so it was obviously super busy, i found a pair of shoes i wanted on sale from $110 to $70 so i asked the guy working to get me my size and he says they'll be right out, 30 minutes later they still haven't come so i decided to leave and come back. I called 6 times monday when they were open to check they had my size before going back when they FINALLY answered after waiting on hold for 30 minutes (i have screenshots) said they didn't have my size. I ended up going into the store anyways because i had a weird feeling and it turns out they did have my size? So i go to check out and the clerk says $120 total so apparently they were not on sale but the shoe insert specifically said $7, i end up buying them anyways. The cherry on top of this awful experience is i get home and one shoe is a size 9.5 and one is 7.5. Will be returning these and never going back to this store lol one star bc the people working were pretty nice
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January 2024 by Ingrid Morales
Very bad attitude and service from employees. They never approached us to ask if we needed help (they ignored us), the employees were just chatting between them and when we asked one of the employees, her expression was bad. We ordered some tennis shoes that were on discount and the employee told us that she would have them at the register when we paid. It was time to pay and the cashier with a very bad attitude told us that the tennis shoes had not arrived yet and she told us to wait. After waiting for 40 minutes they told us that the tennis shoes were gone and that there was only one shoe and not the pair. Then I asked another employee and in a disrespectful and uncooperative manner she said that it wasn't her problem. Very bad attitude of the employees of this JD location (Barton Creek). I would never go to this store again. They make you feel like your time and money are worthless.
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January 2024 by Jason Arriaga
This place was awful. Had to wait about 15-20 minutes just to get the shoe I asked for, The works are lazy and will even sometimes even ignore you, when I asked and waited for them to bring my shoe they brought me a size 11.5 when I asked for a 10.5 and when I told them they said they didn’t have 10.5? If you are shopping for shoes at Barton creek mall please don’t go here the service sucks and the works sometimes don’t even know what they are doing how hard is it to press some buttons on a phone.
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January 2024 by Yulio Rangel
If you don't want to waste 1.2 hours of your life DO NOT BUY HERE, terrible service in tennis delivery time. First and last time I come.
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January 2024 by Matt Smith
After waiting 25 minutes, moody broccoli haired teens angrily explained to us that they were too understaffed, and there was only one of them in the back able to search for the shoes. Meanwhile 3 of them were standing around having a conversation. Feel bad for the single dude running around doing his job back there. Waited another 10 minutes, never got the shoes, ended up leaving. Classy experience!
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January 2024 by Jhoana Arista
Today I witnessed something very sacred ? the manager disrespecting a client in front of all the people ? I treated him very badly ohh and a person only charging ?♀️ I better left and didn't make my purchase I'll never come back
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January 2024 by Joseph Vallejo
This is my go to shoe store from now on they had what I was looking for and had great customer service
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January 2024 by Amanda Goldfarb
Horrible customer service. Waited 2 hours while somebody came out to give me wrong shoes. Good thing I checked before checking out. Oh, and the fact I ordered online week later the email says order was cancelled. I will continue with foot locker
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January 2024 by Misa M
Lack of service.
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January 2024 by Katie
Lack of communication waited 20 minutes for a shoe after I asked twice just for them to say that it wasn’t on stock and pretty much lack of service.
