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August 2024 by Stephen Santrach
Understaffed and rude
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June 2024 by Jenny Purcell
I never write reviews. Ever. But this goes to kinkos corporate. What a disgrace kinkos has become. I had 2 notebooks I needed recreated by Saturday. Old Kinko’s…no problem. New Kinko’s….we can’t get it to you for another 5 days. Why? Well, one of our employees will have to be (gasp) off the Floor for too long of a time to do it (me…right, that’s the point of me hiring you to do it. This never used to be a problem. But if you’ve hired so few people that you can’t accommodate a reasonable timeframe, then that to me is your problem.) Ok, then what’s it going to cost? 1.50 per tab plus the cost to print the tab. So the $1.50 excludes printing? Does it take 1.50 to glue a tab onto a page? Also, $.28 cents per Black and White copy…seriously, $.28 cents for B/W. Needless to say, I left.
I don’t blame the guy helping me…he doesn’t set the policy. But Kinko’s corporate is apparently getting managerial tips from Boeing. Good luck with that guys. You’ve just lost a lifetime customer and ruined what used to be a solid company. Enjoy that stock price.
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March 2024 by ME Wasiak
Priority Express Overnight Delivery was late. There is a money back guarantee for this service. The store refused to issue a refund and insisted I file a claim online or call the 800 number. Manager insisted it was a logistics problem, not his, once it leaves the store. But I paid the store directly, not through an account. It should be HIS argument with logistics, not mine.Customer service phone not available on weekends. Online claim process had two service failures.
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December 2023 by Rania Leslie
Karan was awesome. He took great care of me and my 17 individual packages! What a pro, man knocked those out so fast and with a smile :) Thanks dude!
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August 2023 by Jackie Kidd
Rude and unhelpful associate.
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July 2023 by Natalie Burgos
Professionals run this store. Jade and Monica are superb. They can handle it all and make it look easy. I will drive miles just to access this location. Jade and Monica both made my large and detailed VERY last minute request happen and were attentive to details that I never could have expected anyone else to care about. No matter where you are in the Austin area, if you need your job done right, bring it to this location!
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June 2023 by Grace K.
I came here to drop off my item for Happy Returns. Genesis was there today to help me with it, and she was really nice and friendly. She went above and beyond and I really appreciated her service.
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May 2023 by Jennifer b.
Monica is the best! She helped me with a flyer for my pop up and it turned out amazing!
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March 2023 by Danielle De La Paz
This FedEx is fantastic. I’ve sent complicated shipping orders across the country and over seas. Every time, this FedEx crew made sure my orders were correct and cost effective. And, they were even generous enough to accommodate me when I arrived as they were closing. Five stars all around for the wonderful service and kind crew at FedEx.
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March 2023 by Kate St.Clair
Specifically want to shout out Jade, who has gone above and beyond with my print orders over the past few weeks. Jade has dealt with my call and emails and is still so wonderful and professional, and was able to create exactly what I wanted! This store is worth the drive just for Jade
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February 2023 by Kyle Fischer
Tried to ship computers the same way I’ve done with Fedex many times as it’s part of my job. The assistant manager Jodie said I was in able to because it wasn’t up to FedEx standards. I then looked to purchase what was supposed to be a brand new box but it already had tape on it and the cardboard was cut. I asked Jodie if this was up to FedEx standards of a new box and she said that it was fine. I will think twice before doing business with FedEx again especially when there’s a UPS right across the street.
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December 2022 by Courtney Brumley
Ms. Jodie provided me with the best customer service in recent memory. I had 65 packages going to different people and was highly concerned about being time efficient. Jodie was an absolute pro and helped me set up a business account. She was so pleasant and answered all of my questions. I called in multiple times with follow up questions and could tell she sincerely was happy to help me. It is so rare to meet workers like Jodie especially with the stress of the holiday season. As a new firm we have been trying out all the local shipping services and I can safely say that we will be using FedEx for all future products. Cannot stress enough how amazing Jodie is and look forward to working with her in the future!!
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December 2022 by Nathanael P.
This place deserves 0 stars only because of their assistant manager, middle aged Caucasian female with the worst possible attitude towards a customer. Sarcasm dialed up to a 100 and an Ego that shouldn't be held at that position. This person needs to be replaced.
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November 2022 by Shantiji E.
I've been going here for years and the team is always extremely kind and helpful. I can tell they are always busy but they don't hesitate to help no matter what. It's really a nice experience every time in there.
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September 2022 by Kathy Hind
Waited a week for photographic copies in black and white. Copies at pickup were not in black and white. Center offered to reprint, but explained I would have to pay extra. It’s one thing to make a mistake with the requirement, but having to pay extra to have it corrected? Terrible customer service. Will never get print work done here again.
