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January 2024 by Jerry E.
Location kept clean and well organized. Service staff was friendly, quick, to offer help and assistance. They got me in & out pretty quickly. I definitely prefer this location!
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December 2023 by Daniel Seamon
Super easy to make returns to Amazon and you get immediate credit to your account!
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December 2023 by billy smith
Good customer service, honest and trustworthy
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December 2023 by Mario Quinonez
No wait, professional and friendly staff.
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October 2023 by Don Peltier (NavyDon 68)
Fast and Easy shipping, not too busy!
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August 2023 by Thomas F.
This location is totally unprofessional, employees need more training. "Not Good" is still overrated, negative stars, would be more appropriate. My wife was totally disappointed and crying when opening the package.The claim on the website: "Have something fragile? No packing materials on hand? Short on time? Bring it to us. We have packing experts at 2,000+ locations."So, shipping a few boxes of some personal memories should not have been a problem, right? While $600 for packing and ground shipping was not a bargain, at least we figured that this buys us some piece of mind! After all, packing is not rocket-science, nor would you need a degree to be good.We did not expect perfection, but we did not believe our eyes when we opened up the package. Is this how professional packing nowadays looks like? Damaged photos, CDs, tapes - looks worse than a recycle bin - and any recycling company would have done a better job! We understand that anyone can make mistakes, but in this case, the employees clearly did not care - not at all! And of course, since these were personal items, this hurts even more.Needless to say, no matter what, we will avoid that store in future.As a note: In general, we had overwhelmingly good experiences at other FedEx locations - and most of them have figured out how to pack properly (like FedEx office at JW Marriott Austin 110 E 2nd St.) or many other locations.
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July 2023 by Jillian C.
They have been astoundingly unhelpful and dismissive the last couple of times I have been here and I will never return.
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June 2023 by Dawn S.
I had to return a few packages and luckily this place is right down the road. Irma was helpful and kind. I could tell she was a bit frazzled as she said someone called out today and she was wearing lots of hats to make up for it. Thanks Irma!
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February 2023 by Yuri T.
They sent my packages fine. The only issue was that I had to pay to print the label that was provided to me.
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February 2023 by Kia L.
My experience here was fine but they ended up shipping my package to the wrong location in Dallas which then was lost... after two months they gave me a refund but I'd rather stick with USPS.. it's not worth the headache and all of the lost supplies. I would never ship with FEDEX again.
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September 2022 by alexander sana
No actual site inside store. Just ask a cashier or manager and they will accept/scan your package and text you a confirmation.
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July 2022 by Keli H.
Of US Post Office, UPS and Fed Ex this is most reasonable priced and efficient. Employees sometimes abrupt in taking care of business when busy. Overall best around this area.
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July 2022 by Isaac B. Sanchez
Great and efficient service!
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February 2022 by Chris W.
Shipping is undeniably unreliable these days for obvious reasons, but at least all my packages still got delivered. I used FedEx twice within the last 6 months. The first time was back in September 2021 when I spent $128 for overnight shipping for some perishable mooncakes to get to California. It was delivered 3 days later! There was no weather obstacles that I could see, so it was just some unknown factor that no one from FedEx could shed some light. Calling the number requesting for an update or any info was basically calling a black hole. Even so, I didn't request for a refund because I didn't want to go through more time wasting hassles. Consider this a donation to our hard working labor market. The second shipping experience went a lot smoother since my expectation was close to zero. Low hanging fruit. I shipped something none perishable or breakable to Atlanta and opted for the cheapest delivery option, and it was delivered right on time. EVEN under the threat of the recent Mammoth Storm named Landon. Shipped on 2/1; delivered on 2/3. HOWEVER, the tracking link said it would be delayed until 2/5. Weird. I'd say their tracking accuracy is 50%. Both times I used the service, the link provided inaccurate tracking info.Nevertheless, I'd still use FedEx for shipping in the future. It seems there are no better options. Again, I'm thankful for the essential workers.
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April 2021 by Tonja D.
I had a client leave his laptop in airport & had to overnight it for him. Got a quote from USPS for $89 & it was gonna be a Monday/Tuesday delivery being Thursday Eve. I went to FedEx on Friday. Did guarantee overnight & paid $240 . Needed it there ASAP. It was before noon on Friday & had all weekend to get there! WRONG. I get a text Tuesday am from client that laptop STILL not there. I went to the branch to get assistance & the girl was like uhmmm it's in Memphis ? Why is it there? Apparently that's a main hub & no claim for refund can be started until POD??? So I have to now wait another week for refund of a FAILED GUARANTEE? I call this am which is now 2 weeks later & FEDEX is denying the claim because of weather in Memphis? Apparently in small print on their website GUARANTEE IS NOT BACKED IF INCLEMENT WEATHER. Are you serious? Then they need to connect a weather app to their site & let ppl know. Shame on you for taking $240 on a service that the PO quoted $90 you were late & 3xmore $ Terrible service & no ownership. I could've hopped a plane for this amount. No regards to the $ lost on work for me or my client. 3 words........FAILURE OF SERVICE
