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December 2022 by Rob R.
Understaffed. The poor guy here can't help anyone since he's so overwhelmed. This is consistent every time I come here.
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November 2022 by Shop Victor
Thanks Samantha for helping us get the company banner within 20 hours!She's a great problem solver and life saver! five stars customer service!
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October 2022 by Josh Ward
My go to location for dropping off packages. Parking lot it a little tight but not too bad. Staff is great. If you are lucky, Hannah will assist you. She is amazingly helpful and cheerful. She will make your day!
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October 2022 by Karen McCommon
Caryn and her crew are amazing! I like to do my projects “old school” and they never complain or ask me to change. Unlike another big box copy store that did. I do 3-4 print jobs a year and I’m always greeted with a smile and my jobs are done quickly and correctly.
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October 2022 by Angel Escobedo
People rating this location low are crazy! They're super helpful. I'm on online seller and heavier user than most. This office has helped me ship about 100 packages this year alone and they all been received in good condition. ??
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October 2022 by Tamim wali
There’s a lady by the name of Karen, horrible customer service, and she’s going to ignore you if you’re not American or white .I do have an email that the email has been already send which she provided for me .Four times I send it still. She came back to me very rude and she told me that she haven’t receive it Evan she told me to go outside sent the email.Show give me a bar code and I follow. The instruction still didn’t work out on again. She told me that none of their machine is working out after 30 minutes.
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September 2022 by Tran T
I paid for express overnight shipping on Saturday morning and the package was expected to arrive on Monday but it didn’t. Their money back guarantee is a scam. They gave me so many excuses and I never got my money back. FedEx services have been going down hill, and FedEx stock represents it. I’ll never use FedEx again in my life and I’ll tell all of my friends and relatives not to use it.
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August 2022 by Jeff Park
Caryn and Sam were very helpful. She was extremely helpful from the moment I walked in. Very rare to experience that level of customer service lately.
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August 2022 by nithin kumar
Being a huge drop off location it’s sad they don’t carry a tape for customers. They asked me to go home to tape a package.
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July 2022 by Leandra Turner
I have not had to ship an item using FedEx before, but I am glad that this location made the process easy and stress free. I had forgotten to wipe my password before sending it in for repairs and they allowed me to used one of their outlets. Since I had no idea what I needed to ship my laptop, the sales woman was able to supply me with the right box and was upfront about the cost. I would certainly use this location again.
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June 2022 by Deborah Dixon
I went to W Parmer Fedex location to overnight a package. This location is easy access and has excellent customer service support. Michael helped me send my package off by explaining the best way for me to send thus saving me money. I like that FedEx types in your info and verbally repeats it back so you both hear if there are any errors. Best service in Austin.
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December 2021 by Leah “Dani” Fazzio
This is what stellar customer service looks like from a team. I recently had a large rush print order and needed to overnight a few of those items, and every person I encountered working here was so kind and patient. Thank you for a truly great experience. I will definitely be using this location as my go-to for future print items and shipping needs.
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August 2021 by Roshan A.
Shout out to Robby. I went here to do some copies and printing. Their copier had issues. Robby was quick and very humble to fix the problem and make copies for me. While exiting we forgot the main copy at the scanner but Robby rushed out and handed it in our car. Thank you Robby, keep it up.
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July 2021 by Jennifer N.
Great to have a FedEx location near by for packages drop offs. I like to drop off at the location to ensure that the package gets shipped and I can get a receipt rather than dropping off at the boxes. This location is always quick and I'm always able to find parking although the lot is fairly small. Most of the businesses are in and out service so there's typically parking in there.
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June 2021 by Amira B.
I've come to this FedEx office location a few times for prints and shipping. The staff are very courteous and helpful. My go to place for poster prints. Parking lot is small so just be careful pulling in.
