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February 2024 by Tommy Bryant
Amazing customer service on both ends. From the person I talked to on the phone and the person who works at the location.
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January 2024 by Elora Kindred
Daniel and his team excel in customer service. They answered every question I had thoroughly and with noticeable patience. Additionally, Daniel ensured a smooth and convenient storage transition. I’m grateful for the attentiveness and unmatched service.
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January 2024 by Desiray Mendez
Besides the gate being broken there is ALWAYS another gate. The Staff were always so friendly and helpful ! The app for your unit is awesome in case you forget your pass code really recommended!
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December 2023 by Sherry Oommen Rice
I had the experience of working with the friendly and helpful staff here, especially Daniel, whose assistance was greatly appreciated. The space is modern and safe and I felt okay about going after hours.Their great move-in special is what helped me choose their location, and I’m so pleased with how it all worked out.What truly stood out was their flexibility; they credited my account for the extra time I committed to but didn't need. This level of flexibility is unheard of these days. Thank you so much Daniel and team!I highly recommend this location to anyone looking for top-notch service and easy storage solution. After a long day of errands, their positive and accommodating approach was unexpected and appreciated. Thank you Daniel and team!
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December 2023 by JIM MIAZZA
Excellent Customer Service, ISA is very knowledgeable and very supportive. I was extremely pleased with the detail information presented to me and helping me select the correct options for my unit. I am glad to refer my friends to Extra Space Storage on Slaughter in Aunts, TX because I know ISA will provide excellent customer service. It is always a pleasure working with a person who remembers you name.
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October 2023 by maziyar Veis
Great experience with Vickie. Best costumer service i had in any store in a while. Thanks again
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August 2023 by Isabella Maier
I've only been a customer for four complete months and they have increased my rent for a 10X10 storage unit by $100. I signed a lease for $120. That is an unethical increase. I called to ask about the adjustment and was told that they increase the rent on the 4th month, the 6th, 9th and the 12th. This is not written in the rental contract, but if you'd like to rent a unit then you can expect at least four increases in one calendar year at an arbitrary "market" rate. When I asked why they increased my rate by $100, I was told the unit is currently going for $180. I checked the rate online, and it was $128, which I've taken a screenshot of. Storage unit companies are legally obligated to send you a notification up to 30 days in advance. They say that I received a small post card on the 2nd of August (not 30 days in advance). Do not expect an email or phone call for immediate notification. You have 10 days to end your contract. I suggest monitoring your account so you can make the best financial choice for yourself and end your contact within that very brief amount of time before your next payment. The customer service agent is friendly and polite, however this business is a corrupt practice with little to no consumer protection. Best of luck fellow Googlers!
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August 2023 by Cathie Moore
The facility was very clean and secure which I greatly appreciated. Lindsay, the Assistant Manager, was a pleasure to work with. She was responsive to phone calls and emails, always pleasant, and followed thru on her commitments. As an out of state customer I could always count on Lindsay!
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June 2023 by Sonia Feist
Great manager.. friendly, very knowlegeable and quick to answer questions. Air controlled facility very nice, not hot and seems to have good security.
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June 2023 by Dan Corona
Isa (I think that's how to spell her name) was very helpful, professional and knowledgeable. She made the whole process seamless and easy. I'll be referring people to Extra Space, for sure!
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June 2023 by Caleb Barlow
I was considering a few different storage facilities, but what ultimately made me go with Extra Space Storage was the promotion on the unit that I got (lowest price I could find at the time) as well as the excellent customer service from Isabel. Isabel Made sure that there was a unit available for me when I needed it, even a month out from when I originally contacted them. She also made the sign up process a breeze, and even gave my some tips on how to save money such as pre-paying to lock in the good price. The south 1st facility has good security and is clean.
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May 2023 by Gilberto Ybanez
How'dyJust got a different unit and it was really easy to get the necessary paperwork done...This is my third exchange with Extra Space Storage...Happy, Satisfied, and Blessed, Amen
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April 2023 by Karyme Rivera
It was a very tidy and organized space. Very much appreciated. Isabel provided a very nice work atmosphere and addressed any concern I had. Thank you! Would recommend to others.
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March 2023 by Steph Lopez
Isa is so great . She helped me when I had a crying baby and I needed to put some boxes in the car . She’s a angel . Thank you for your help isa your great !
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March 2023 by Megan Palomo
I am new to this storage unit and have had nothing but great experiences so far. Every time i need to stop by the office for questions, the staff is informative and kind! I’ve never felt unsafe while in the area and enjoy the convenient location across from a Goodwill and close to my home.
