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May 2024 by Ilyssa Morales
So I was referred here through a friend after I had just recently got did up by a hit and run! Once my insurance did their part, I had immediately sent them over DCRC’s address to then drop off my car and also point of contact (Ray), an outstanding young man! He had immediately got with the adjuster and kept me up to date with every part as far the adjuster getting back to him throughout the time frame, to notifying me when parts were coming in, and giving me an accurate time length of how long my car would be in shop. I really appreciate it! Just got my car back and it’s like nothing ever happened! Thanks so much to Diamond Collision Repair Center! Definitely recommend to anyone and everyone! Also, I forgotten to mention local in north central Austin! Convenient for most I’d say!
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August 2023 by Q. Marshall
Good service I had many jobs done hear an some paint jobs an I never had no issue.
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May 2023 by Josh Grant
Was trying to use this service because I had heard great things, but they have poor, poor, poor, customer service. The owner can’t return phone calls. And then on top of that, they will text u I will call u back in 10 mins and never do. Just piss poor customer service all around. I would not recommend anyone use this place if u need to get ur car fix in a timely and efficient manner.
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February 2023 by Thelma Palomo
Very profesional staff, everything was explained to me and everything was done in a timely manner. Diana, the estimator was very helpful and professional throughout the whole process.Service: General repairs & maintenance
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February 2023 by Carlos Victoria
I am so impressed with Diamond Collision I had a deer hit me and messed up my front bumper and front lights and they had my car fixed less then 2 I will definitely recommend to my family and friends. They also helped me with my rental deposit ?Service: Auto body & trim replacement
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February 2023 by Melissa Wiggins
I had a car wreck, they picked my vehicle from my house and sent me pictures when they dropped it off at the shop. They fixed everything and keep me updated about when my vehicle will be ready. Just like new as when I picked my vehicle off the truck from the dealership. They also brought my vehicle to me at work when it was done. Mr Mark and Mr Ray and their stuff was very professional and kind.
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February 2023 by James Carter-Haith
Professional, courteous, and open to discuss issues related to repairs.
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February 2023 by Shahrez Anjum
Unprofessional. I was told to come and drop my car for repair and the door was locked. It was during business hours and no one answered the phone.Service: Auto body & trim repair
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February 2023 by Thelma P.
Very profesional staff, everything was explained to me and everything was done in a timely manner. Diana, the estimator was very helpful and professional throughout the whole process.
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August 2022 by Eriana O.
0 STARS‼‼‼‼ DO NOT DO IT‼‼‼‼‼‼‼‼‼‼‼ Harassment after leaving review Disgusting, Rude and unprofessional Better business bureau My car sat for a month and a half without ANY communication, Got quoted and when asked to speak to the manager(Marc C) is the owner (Marc c is who sent the text 512-748-1885 to itemize the invoice seeing as warranty will cover the rest, he ignored me and never returned any phone calls. Thinking my car was getting worked on due to invoice being sent, I get a call from the dealership saying "someone reported the car there" causing them to retrieve my vehicle A WEEK AFTER getting notified that my vehicle has been removed from this location. I even went in to speak with the manager who never happens to there, so he had a mechanic can't speak to me who did not understand a lick or English. Do not do it. He charged a storage fee without explaining that was being taken place because had I if knew I would Of went to get my damn car. These people are assholes. Save your time. What's funny is I was one payment behind because why tf would I pay for a car that isn't mobile? The "funny" status you see down below if from the owner as well. Very non professional, will be making a police report due to personal texts over my review on this company. Blocked by the owner with my personal information sent to my phone, at this point I am expecting retaliation and have no choice but to leave my home for a few days until this man calms down. In regards to my personal finances I literally got the car from a buy here pay here place literally if I was behind 25 cents they'd tow. I'm not from here and didn't even know I purchased from a buy here pay here I literally went where a friend recommended but never ever again the least I can say, lesson learned in a torturing depressing way
