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November 2023 by Annie
They gave me the wrong part replacement (lid) for my laptop with evidence of pictures of before and after and the part numbers but they just wouldn’t acknowledge it or gave me the right replacement. The local partnered technician also noticed it but Dell just wouldn’t do anything. Dell demonstrated the worst customer service, even though I got the prosupport. The customer managers never wanted to help or respond either. Will make sure my friends and families never buy from Dell.
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October 2023 by clincoln777
Dell used to be the cream of the crop in purchasing computers but now they are just painful to work with. Every phone call is a 15 minute minimum, Once you place an order it can not be cancel even 1 minute later and it can not be changed even 1 minute later.In the era of Amazon, this is just too prehistoric to deal with.Good-bye forever Dell.
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October 2023 by Kevin Ferry
Update: just received a phone call from Dell basic tech-support. Very frustrating. The woman wanted to do a hardware scan on my computer, which is passed every hardware scan so far. What has fixed the computer has been three firmware updates from Dell the last which they wanted me to sign a nondisclosed for which blows my mind. After the new firmware update, the computer is still running slow. This computer has been wiped out seven times all my info taken off it and troubleshoot the computer with just the Dell provided software and had the same issue and ultimately it was firmware updates that took care of it while I was being told I was crazy. I demanded to speak to a supervisor in the US and the woman in India told me that she’s just as capable and we refuse to get me to an update to another supervisor or anyone else.I would love for Michael Dell to see this! This is not the vision for the company he sent back in the late 1980s and developed!I purchased a Dell all in one computer and Inspiron, 16 two and one in July. From day one the computer would take five or 10 minutes to shut down and many times would not turn on. Also had a problem with the touchpad. When you call tech-support, they let you know it is basic hardware support. They do no troubleshooting whatsoever. The gentleman in Malaysia or wherever he was located. Sent out a service call to my house which probably cost Dell $250 for new motherboard that I told him I didn’t need the computer was two weeks old. The tech came out and verified the computer was fine. Eventually, they offered me a bio update which I installed which somewhat resolved the problem. The touchpad was still erroneous. If you look up online, you will see hundreds of people having a problem with the touchpad, moving by itself, and clicking and dragging where it shouldn’t. I have over 40 hours in phone calls or should say 40 phone calls to Dell on this issue with people that do no troubleshooting. Finally today they wanted me to sign a nondisclosed agreement which they were going to email me and 24 to 48 hours later, they would send me an update for my bios. I asked for a supervisor received one also overseas who remote dialed into my computer and seems to affect the fix the touchpad issue. This is going to hurt Dell‘s bottom line. People call for tech-support when they need it. And Dell is taking the stance where they offer basic hardware support not realizing that their computer runs on bios and drivers, and such and windows, which they provideand refuse to do any basic troubleshooting and both of these issues were on Dell. Sorry to say I may never buy another Dell machine again and I suggest the same for you unless their tech-support policies change.
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September 2023 by Ventas - MKT Digital - CTRL WEB
Hello, good day sic. I am writing to you from Argentina, where you acknowledge having a branch here. I tell you that I left a very high-end Dell XPs computer, out of warranty for a system reset. After having it running for a week at your location. Said by their technicians, everything is filmed. After there is no one to talk to because they do not answer the phone, there are no people responsible. They wanted to return the equipment without it turning on, without starting, without energy. After making me wait an hour at the premises and maneuvering to try to get him to take the computer without trying. They say…. The manager who never has time… broke down because of seniority, not because of us. I want them to return it to me just as I took it. Hand me over like I handed you the equipment. I want you to know that by not being able to communicate with the Argentine side, my position forces me to take legal measures, lawyers involved and we are going to lose more time and money than the antics they do here. I understand that we are Argentines and here everything works badly. But get your name out of there. They're ruining yours and Dell's. The representatives who have here lied to me more than 10 times and it is already a modus operandi. Also note the google reviews, we are a lot of victims due to poor handling and lack of parts. I have everything filmed, because it seemed strange to me when they began to change the delivery date. I'm talking to the media and we're going to try to make a joint lawsuit. Anyone interested? Because I am also trying to contact Dell International, it is a shame that I trust a company like the one in Argentina. I don't buy Dell anymore after what they did to me.
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September 2023 by Michael Simmons
On August 4th, 2023 I ordered a brand new Aurora R16 Alienware PC. I was very excited as my current Alienware PC is getting a little long in the tooth.I have purchased several Dell desktops and a Dell laptop and have been very pleased with the operation and durability of those systems.I did ask Dell customer service to make sure the system was delivered on a weekend so I could sign for it and not have it sit in the sun for too long. I am self-employed, so I can't stay home from work for things like this on weekdays.It is on average 108 degrees right now in Texas where I live.That request was ignored. My system shipped and was scheduled for delivery Wednesday, August 16th. I attempted to reroute my system to a FedEx Office location so I could pick it up and sign for it. FedEx said I had to make those arrangements through Dell.So, I contacted Dell customer service and asked them to either reroute the PC to a FedEx Office location near my home or reschedule the delivery for the weekend when I could be home to sign for it.They said no. They were able to cancel the order and arrange for the system to be returned via FedEx, though.It was apparently easier for them to take the system back than it was for them to help me receive it.I went from happy customer to being accused of being a criminal by Dell.I'll never buy anything from them again.
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September 2023 by James McGlocklin
I have purchased Dell Laptops for the last 15 years. They have given me great performance and reliability. My new Alienware X17 R2 is sleek and well laid out. I really enjoy watching the startup. The shifting colors on the keyboard during startups are beautiful to watch. The downside of the keyboard is special characters do not illuminate. A Dell service technician informed me they were not meant to light up. I asked how people work in dim light. The technician told me to buy a light to attach to my laptop.So far, this is the only Dell laptop I’ve owned where the special characters don’t light up. This is sad for such a highend laptop and a fail for Dell. The keys press easily, and the standard layout is just right for my fingers. I enjoy the many options for setup that let every user customize it to their preferences. My X17 R2 is very fast with the 12th Gen Intel(R) Core(TM) i9-12900HK 2.50 GHz and 64 GB of ram. It handles multitasking with ease. The screen colors are crisp and vibrant. The solid state drive is a great addition to the lineup for storage. So far, the battery lives up to specifications and holds power very well. The multiple ports on the back of the laptop allow multiple device connections. Overall, I’m happy with my laptop and the ease of use and great performance.
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January 2023 by Mario Komenda
Nightmare to say the least constant lies and disappointment if i ran ny business in such a manner I would have shut my doors long time ago constantly lie on what they will do to fix this thing they call a laptop got hung up on by customer relations person completely disgusting how they treat their loyal customer avoid at all cost
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November 2022 by Anthony Davis
I have had up to 4 of Dell Laptops. I have had a Lot Hacking done to my Laptops? I have Paid out over $700 in Dell Tech Support!! The Dell Techs. Do Not Listen to their Customers! They will Only do what they want to do to my Laptops. Not what Needs to be done. I am taking All my Dell Laptop & Dis-Mantle them so they Can Not be Used. Then I am taking them to Bemidji Recycling Center!! Dell Techs have Tarnished their Record with me! Plus they let someone Run Off with the $71 they owed me for Recycling a Laptop with them? Don't Buy Dell Computers!!
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November 2022 by Mr W
Worst decision ive ever made buying a dell inspirion intel i7 iRIS max. Paid $2400 for a laptop that cant even stream movies. It worked, then it didnt, then it did. Crashes 4 to 6x a day. Has updates that don’t update even after one update already goes through. Absolutely the worst computer ive ever owned. Basically had to stop using for work because of how bad it got, now it can even stream movies. Seems to fluctuate around these updates. Have deleted the cache and reset restrictions on the firewall and everything. Then I wasted 2 hours of my life trying to explain to someone who seemed as if they didn’t even know what video/ movie streaming was. I made them aware I need this issue to be resolved or I will get a computer that can do it. The same site I stream from, mysteriously plays fine off my iphone and ipad without issues. Only the dell chooses when it decides it wants to stream the site or not. When its not working on the dell, yes it works on the iphone. Ridiculous.
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November 2022 by David Caldwell
Purchased a Dell XP2 PC that came with a 1-year warranty at a cost of about $1,200. Had a slight power outage at the 1-1/2 year point in my home (after the warranty had expired of course). Even though the PC was plugged into a surge protector, after the outage the power supply quit working. I purchased a new power supply, but found that the motherboard was no longer working either, along with the built-in SSD drive. So, the PC was trash at this point, and I lost my complete purchase investment. There were two other PCs in the house that were not affected by the power outage. I have had many PCs in my life and they have all lasted many years. So my obvious conclusion is that Dell makes trash PCs and I will never purchase one from them again and will tell everyone I can about my experience. Would give a rating of zero stars if that was available.
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November 2021 by Mary Reynolds
I see a lot of positive reviews for the campus and from potential and current employees, but mostly negatives from actual customers. Maybe a little less wokeness and a little more attention to the actual product and service might be a better idea. Just a thought.I'm not going to be buying my new computer from them, that's for sure!
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November 2021 by Dustin Inge
Can’t follow through on a order made online. They are always delaying orders I make by month or more. And most of time cancelling forcing me to lose out on a discount that was offered and having to pay a lot more money for exact same computer that then ships without issue.Dell can’t follow through on their orders
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November 2021 by Steve Obey
We ordered a computer. Dell shipped the computer. It was apparently damaged in transit by FedEx before it got to us and returned to Dell. Instead of sending us a replacement unit ASAP, or communicating with us in some way, as most normal businesses would do, Dell cancelled the order without any word to us. We found out about it only when we noticed the money had been refunded. When we called, the customer support people seemed incapable of understanding the problem. Anyway we have since ordered from HP instead and are now happy HP customers.
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November 2020 by Svetlana Titova
I bought laptop from webpage. it came with visual damages. They said - we will send you new one. It was damaged too. They offered me 5!!!% discount. And all this took 2 month from the day of payment. And now i gave up both of laptops and waiting for money back. I feel sad in many ways.5% is a shame! that company can not produce normal laptop - so sad! I assume that may be head of clients attention does not know that for damaged new Products clients get 5% proposal and sometimes sorry? Should be people really treated like this? if Somebody know contact of responsible chapter - provide it to me please. this is unbelievble.
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November 2020 by Shireen Madho
Today, 20 July 2020, I spent more than 2 hours of valuable time to get support on how to update my billing information for an automatic renewal of the annual subscription for Microsoft Office 365 subscription.I was referred to 5 different departments whose representatives located off shore in New Delhi, India - all but the last representative were unable to assist. They kept transferring to different departments who informed it was not their responsibility and requested that I call another service number. The last representative by the name of Mohit should be commended as he heard my frustration and got the instructions from the Dell Digital Locker department and guided me accordingly.May I suggest that if services for US customers are being provided by off site locations, they hire operators and customer representatives who has the good command of communication in English.When you pay for a service one should not have to endure what i just did.I would appreciate a response from the corporate office as soon as possible as Dell customer care services are totally unacceptable.By the way, the link to Dell Digital Locker included on the email I received was not even working.
