-
June 2024 by Alex Hunt
I went here before Memorial Day weekend, and was truly impressed by the sophistication. David Yurman sells very fine jewelry. As a male the customer service was exceptional. I was assisted by Clinton who was very kind, patient, and honest as he helped me pick out a few nice pieces. An exceptional experience; was in and out in 15mins. I will be sure to purchase here again.
-
January 2024 by Brice Dinh
I’ve been to this location twice and each time have waited around for help, and then felt rushed and dismissed. I am a loyal customer, but never again to this particular location.
-
January 2024 by Marissa Resendez
My husband got me a Christmas bracelet that turned out to be too large, but our interaction with Sean was fantastic! Even though they didn't have the right size in stock, we managed to place an order and get it shipped by the end of the week. Despite the store being busy with only three SAs, everyone was incredibly attentive to customers. I'll definitely be recommending Sean to friends and family.
-
January 2024 by John Smith
My wife and I went into this location dressed in jeans and a t-shirt (not dressed to impress). We were greeted and helped by Mr. Clinton Hamaan. He was very kind and patiently showed my wife several pieces (she can be indecisive at times ?).I decided to purchase something for myself because Mr. Hamaan gave my wife all of his attention while she was browsing.Needless to say, she loves her items and I love my forged carbon/gold ring. Thank you, Clinton.
-
August 2023 by Mark C.
Great customer service today. Had a broken DY bracelet gift from my wife replaced on the spot today. Thanks for taking care of me Clint.
-
June 2023 by John Kang
My name is John Kang and I had the lovely experience being assisted by Sean. Sean was beyond superb, going above and exceeding my expectation. He is also very stylish and very fun to keep conversation with. Any time I have any questions, I will not hesitate to stop by and hope to see Sean there and perhaps even see him promoted to a higher managerial role as he was so so helpful, professionally knowledgeable, and truly beyond accommodating. 10 out of 10 recommend his attentive service. Warmly, John
-
March 2023 by Scott
Terrible experience with customer service! My daughter in law bought me a $400.00 bracelet here. I wore it for a few months and it stretched out. My daughter in law didn’t have the receipt and I had to sent it back to the manufacturer. They charged me $100.00 to resize it and I swear it’s still the same size! It’s a shame because the bracelet was high quality and would look great if it fit?
-
March 2023 by Tech Recruiter
I have bought many pieces from this location, including wedding rings, but my last two visits were not comfortable. The SA I used to know does not work here anymore. The SA Anthony did not seem nice to me and our conversation was awkward, despite my efforts to be friendly. The same say I shopped at other luxury brands next doors LV, Tiffany, Gucci and YSL all treated me reasonably nice, were enthusiastic to show me everything about the products, but too bad I didn't feel any of that from DY, except the moment I decided to pay:/ I do see he is more friendly to a customer who came after me but didn’t spend a dime and walked away.Anyway I am planning to not shop at this location anymore. I hope the management will take note of this and address the issue to ensure their customers receive the kind of service they expect from a luxury brand.
-
March 2023 by luxury fashion lover
I went in the store last week to find the perfect piece for an upcoming event and stumbled across Anthony, I had no idea what I wanted and he worked with me to find the perfect piece. I ended up buy a set that worked out perfectly. bless this store for having a dedicate sa like Anthony. I hope management knows how lucky they are to have him.
-
January 2023 by Alejandro Lemuz
I am extremely disappointed and upset with the customer service I received today at David Yurman. As a loyal customer, I was shocked and horrified to be treated so poorly while attempting to purchase gifts for Christmas. The employee we encountered was rude and made us feel unwelcome, causing us to leave the store without making a purchase. Unfortunately, this is not the first time I have experienced such poor treatment at this location. Other reviews also reflect similar experiences with this individual, which is a very poor reflection on a brand like David Yurman. It is clear that there are issues at this location that need to be addressed by the management team. I hope that David Yurman takes swift action to rectify this issue and improve their customer service, as it is unacceptable to have such poor experiences associated with their brand.
-
December 2022 by Ale Lemuz
I am extremely disappointed and upset with the customer service I received today at David Yurman. As a loyal customer, I was shocked and horrified to be treated so poorly while attempting to purchase gifts for Christmas. The employee we encountered was rude and made us feel unwelcome, causing us to leave the store without making a purchase. Unfortunately, this is not the first time I have experienced such poor treatment at this location. Other reviews also reflect similar experiences with this individual, which is a very poor reflection on a brand like David Yurman. It is clear that there are issues at this location that need to be addressed by the management team. I hope that David Yurman takes swift action to rectify this issue and improve their customer service, as it is unacceptable to have such poor experiences associated with their brand.
-
December 2022 by CC
I do not recommend the shopping experience in this store. Sean, the person who ended up waiting on me, perhaps figured I was unable to actually purchase an item (because I'm Hispanic??) or something because his attitude was really one of disregard. So I shall continue to purchase my items online, including any repairs, which is the reason I stopped in the store in the first place.
-
October 2022 by Erica Au
I always have a pleasant shopping experience here whether it be browsing or buying. When I buy stuff, I ask them to clean the DY pieces I'm actively wearing and the SAs are always enthusiastic about it.
-
August 2022 by Mary Ebra
I feel like there is something wrong with a sales person there, bad attitude and rude!!! I’m from NY and I have been in many other David Yurman stores but never got a issues!!
-
May 2022 by Renata S.
If you looking for a great experience, go see Ms. Brooke. We went on Sunday to look at a few particular rings. She was sweet, attentive, listened to us and presented a few different options. There was no pressure to buy after we mentioned we were going to the store next door to look at options too. My husband to be was undecided about the size since he doesn’t wear jewelry. The next day he decided he needed a bigger size, I called the store and the size needed was on hold for him to exchange. We love our rings and could not be happier with the experience Ms. Brooke provided. Thank you!
