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September 2024 by Paula Bruno
On edit (8/30/24): Dave’s is BEYOND the best! I had an issue with my e-brake that would have been an expensive pain in the neck to get repaired. And on the Friday before Labor Day holiday? Oh, that makes things even worse. But even though they are busy today, they found time for me and Joey D, the mechanic who helped me, was helpful and kind and patient.
I love this shop. I will never go elsewhere. They are so kind, and so thorough in their work, and so neighborly—this is a local place, with their hearts right here in Austin—I will never go elsewhere.
Thank you, Keith at the front desk, who got the ball rolling to have my car issue resolved, and thank you to Joey!
Dave's Ultimate Automotive is THE BEST!
My parking brake was not working, and this started up just in time for state inspection. I was anxious about it and felt very grateful when someone in one of my Facebook neighborhood groups asked about reputable brake repair places here in Austin. Dave's got enthusiastic reviews, so I decided to try this shop.
They totally exceeded expectations. The front-line person who helped me, Mark, is a gem. So kind, so patient, so nice. Everyone in the front office jokes around, they have a good, mellow vibe, and they make you feel like everything is going to be fine.
The repair was expensive--new brakes, essentially--but they were prompt, Mark kept me in the loop and was generous with explanations of things, and I got my car back with excellent new brakes. I also now have a trustworthy local shop where I feel comfortable and confident in their services.
Thank you to everyone, from Mark and the friendly front-desk people to the mechanic who did such a great job on my car! (And yes, I did pass state inspection, no problems!)
Highly recommend!
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August 2024 by Missy Cross
I visited Dave’s South First on 6/12 as a repeat customer who brought my car in to get everything checked before back-to-back road trips of 1500 miles each. I asked to have the brakes checked in particular, given that it had been a long time since either set was replaced. The $400+ bill included charges for brake and power steering fluid changes, as well as a 65-point service check, which revealed no brake issues.
Imagine my subsequent dismay when the rear brakes needed emergency replacement 10 days later, 200 miles into the first road trip, in the middle of nowhere with three animals in the car, on a burning hot Saturday afternoon when most shops are closed. The one shop that we thankfully found to be open, discovered the brake pads to be completely worn down to the rotors. They expressed surprise that the issue wasn’t spotted by Dave’s.
“Surprised” doesn’t even begin to describe my reaction. The whole fiasco added 5 hours and almost $400 to our trip, not to mention a level of stress and worry that none of us in the car should have had to suffer. I don’t know what Dave’s could possibly do to make up for such an outrageous oversight, or what would even be appropriate for me to expect. I recounted this for them via email, but got no reply. Instead, today I received a notice of overdue service.
ETA: The shop has since been in contact with me about my recent experience. We’ve traded messages, but have not actually spoken yet. I will update this review as soon as we do.
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August 2024 by Michael Ackley
I received 2 new batteries. They installed one 2 year old and one 1 year old battery and didn’t even clean the cables.
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August 2024 by Joanna Jones
Great experience with Dave's Automotive! Great service and customer service - Daniel is the best!
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August 2024 by Daniella Delgado
This was my second time I’ve had my car serviced at Dave’s and both experiences have been great!
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August 2024 by Joshua Owens
Car runs good but my hood is now unaligned will call tomorrow to see why when it was dropped off it was perfectly aligned, also I was quoted 834 , when I picked up vehicle price changed to 1154 smh I will not be returning if there’s another problem with my vehicle I be going somewhere else… In hindsight Travis called me the following day informing me of his team members mistake and made sure I received a portion of my money back and did realigned the hood of my vehicle, he said no matter what if a customer has been quoted a price that price should be honored when picking up the vehicle and I’m greatful for that.
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August 2024 by Elizabeth Greiner
The best
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August 2024 by Jacob
Horrible experience, I forgot yo write a review about them, it's been some time but I can still share my experience. They totally misdiagnosed my problem even when I knew what it was, at this time I did not have any tools or a place to work on my car. They had good reviews but wow I guess people don't know what they are talking about or just happened to have a good experience. With a few repairs they used a dremel on my wheel liner because they were too lazy to get their hand inside to remove a bolt. They figured replacing my fuel filter would fix my problem but it did not. After a few days I noticed a fuel smell, look down and the filter was pouring fuel which is great because it's right next to my exhaust. I call em I bring it in before work, I now have no faith in these people so I sit outside and I go in and talk to the tech, and this guy has an absolute outrage that I talked to him we get in an argument the shop foreman comes out and tries to resolve the problem. Just an absolute horrible experience, outrageous price gouging for parts markup and labor times when they do a hack job. These people are not worth taking your car to, I figured with good reviews they would be good in my experience they were the worst people I have dealt with. Hope this helps at least one person who cares about their vehicle.
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August 2024 by Olivia Adams
My husband Joshua Owens took his car to this place and was told his car was ready to be picked up. He was told the total price for his repairs was $842.00. When he went to pick up his car they added an extra $300 making it a total of $1151. We were stuck with having to pay the extra charges in order to get our car back. They never informed us about the additional charges they waited for us to get there and then told us. This place lack honesty. We wasn’t given any explanations of why they added theses additional charges to our repair bill. We will never take our car back to them.
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August 2024 by Arley Dannehower
The best mechanic shop!!! The nicest, most reliable people. I have been taking my car to Dave's for years and wouldn't trust anyone else with my car.
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August 2024 by Benjamin Rauls
Go literally anywhere else to get work done on your car. I wouldn't trust these guys to inflate my tires.
I took my car took it Daves for a 150,000 mile check up. Had them do a complete check, bumper to bumper, telling them I needed to pass state inspection next month. They changed my rear breaks, power steering and break fluids and recommended getting all new tires.
So to my surprise, a two weeks later my car doesn't pass state inspection, due to only the parking break not working. Well that's funny I just had this car in the shop, and reportedly my parking brake wasn't a issue. So I go back to Daves, and they order the parts next day.
For the next 12 business days, they couldn't figure out how to re-assemble my parking break. I called the office 5 separate times over the 12 days asking for ANY update, and I was told by Daniel CONSISTENTLY, it would probably be ready in a few hours, but it never was. After 12 business days, I told them it was time for me take my car to an actual auto shop who could handle such a simple parking break. Shockingly, it got fixed the next day.
And this isn't even the worst part. When I got my car back, my driver door and hinge were messed up. They took my door off to work on the car, (For a parking break?) and didn't even have decency to put it on back on the right way. When I confronted them about it, they acted like they didn't know how on earth it could have gotten loose. And then they kept it for another full day to "Fix it. The only reason I got my car back was because I came to the store at 7:30am and demanded they give me back my car on the second day.
I had been a repeat customer. I had referred people to this shop. I'm not sure what happened, or who they have working on cars here, but holy cow has it taken a dive in both quality and customer service. I have no idea if they actually fixed my parking break. But they sure charged me for it. They say the have a warranty on their work, but you couldn't pay me to ever go back to this shop again.
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August 2024 by Gus Manke
These guys are honest and super helpful. Patched up three tires for me, And later on replaced two tires for me within 30 hours
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August 2024 by Keith Stanton
Excellent, reliable service…well qualified technicians; reasonably priced.
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August 2024 by Lisa Edwards
Keith is great! Super kind and makes a real effort to explain all the details and options of my car repair. Thank you!
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August 2024 by Paula Wilkins
Dave's always does good work and it's quick. More affordable than most places.
