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June 2024 by Cruz Vasquez
Anita checked us out tonight, she made a short conversation with us about a great dessert idea and it truly made our night so much better. Thank you for being you Anita!❤️
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June 2024 by Leodan Varela Diaz
My experience was very good because I always find the products I need and they treat me very well. The members of the CVS team are very attentive and help you a lot when looking for the products you need. I feel very satisfied.
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May 2024 by Kallie E.
0 stars. Rude techs that don’t know anything and will argue with you about anything and everything, and ignore you for 5-10 minutes. Refuses to run insurance, even though my insurance has covered the same medicine in the past for the past 2 years. Maybe she’s just new, who knows.
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April 2024 by Bill Noneya
Do not attempt to call this pharmacy they will pick up the phone and hang up immediately. They have horrible service if you are not in the store and attempting to contact them via other means. Do not bother with this CVS.
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April 2024 by Theresa Janecek
ZERO level of customer service. Simply trying to transfer my prescriptions as now on CVS Caremark - now remember why I stopped going to CVS. Left on/off hold for over 15 minutes...what the heck??!!!!! And that store is super, super dirty inside!
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January 2024 by Stephen Ford
Not enough staff in the pharmacy in the afternoons.
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January 2024 by shari langridge
Not only are they unfriendly and treat everyone like we are bums from the streets . Bathrooms are always out of order, I never understand how the employees make it ALL day without a bathroom!Nasty store! Wish my insurance didn't force me to use CVS. Hate it!!
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January 2024 by Shawn Davis
On hold for 25 minutes to ask about my prescription. Never get an answer. So I have to drive 15 minutes to talk to someone about my prescription and there is only 2 people in line. Get seen within 5 minutes. Unacceptable that no one is answering phones when it’s not even busy.
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December 2023 by Coleman Berg
DISCRIMINATION TOWARD CUSTOMERS (AT LEAST ONE ANYWAY) BY A CVS STORE MANAGEROn November 18th at around 5:50pm I entered this store to be "greeted" just inside the entrance by the manager on duty and told that I must surrender my sling (backpack, man purse, whatever) to him in order to gain entry to the store.He identified himself to me as "Matthew", although Neal Simon (the "district leader") informed me that there is no one named Matthew at that store.(According to Mr. Simon, the manager on duty that evening was the store's general manager, Edwin Barba.)When I asked "Matthew" why I needed to leave my valuables in his care he said "this is a rough neighborhood". I tried to refuse and he kind of moved into my path, so in order to placate him and try to get some shopping done I did as he directed and left my bag with all my valuables on the floor in a public area inside the store for him to "watch". I started to shop and was just so nervous about my stuff laying on the floor under this stranger's care that I only grabbed a couple of items and hastily went to check out."Matthew" "helped" me to check out at self-serve, obviously making sure I wouldn't "forget" to ring something up. Not very subtle, "Matthew"...CVS had Neal Simon contact me about the incident, which he finally did on November 30th, about a week and a half after I reported it to them. He assured me that he would follow up with me in a couple of days, which he didn't. Finally, today (December 8th) I called him to follow up. He said something to the effect of "surveillance video doesn't show the incident" and that Mr. Barba did not recall the incident. I offered to meet him and Mr. Barba, mainly to see if Barba was indeed the manager on duty who identified himself as Matthew. He said he'd check on it and call me back. Eventually, after re-filing the complaint with CVS and trying desperately (to no avail) to get someone at CVS to contact Amanda Reed (CVS regional director) on my behalf and have her call me ASAP, I called Mr. Simon back, only to get his voicemail. I left him a message to have Ms. Reed call me immediately, and of course that hasn't happened.Mr. Simon also made mention of a meeting on October 19th of this year that was attended by Mr. Barba during which the practice of seizing customers' belongings was clearly condemned, i.e., Mr. Barba (or "Matthew") knew that he was violating his company's policy.Any way you slice it, it comes up RACISM, and CVS is currently either unable or unwilling to put a stop to it and work with me toward a resolution.THE FOLLOWING IS MY HYPOTHESIS, NOT FACT:As far as I can piece together, CVS's district leader and regional director in the Austin area seem to have "picked a side", standing behind the actions of a store manager who perpetrated an act of racial discrimination against me, gave me a false name, and quite possibly may have doctored up the store's surveillance system to cover it up.Customers be warned, the management of this store practices racial discrimination, possibly in direct opposition to CVS policy (but who knows?) and definitely in direct opposition to the rules of society.If I get anywhere with CVS Health Inc. regarding this egregious incident I will amend this review or remove it. As long as I am left without any resolution this review will stand as is.
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December 2023 by Ginger Snaps
Love the non-pharmacy staff, but the pharmacy is utter trash. Somewhere in the CVS system they keep sending my prescriptions to the wrong pharmacy and when I try to fix this with them they insist it's the fault of my doctor. My doctor ONLY has THIS CVS on file, I in fact called them to confirm this, so the pharmacist just keeps saying my doctor's office is lying. Then she told me they couldn't transfer my scripts over yet because they were still "in process" despite CVS sending me a text telling me they were all ready YESTERDAY. So I think I know who's lying here, and it isn't my doctor's office.CVS, please fix your system, and hire people who aren't trash. In the meantime, I will be transferring all my scripts over to Walgreens.
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November 2023 by Cesar Espejo
7:07 am Monday and a black lady looked at me through the sliding door glass and told me they are close when it says opens mondays at 7:00 am.
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November 2023 by Proclaim3D
Worst pharmacy in Austin. They don’t care about customers at all. Avoid unless you are just buying a bottle of water.
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November 2023 by A F
Zach was really judgmental of my attire and didn’t let me just browse through but judgmental on my clothing
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November 2023 by melanie walters
You just have to go to the CVS on Briarcliff Boulevard to meet Valerie, a woman with an incredible and amazing attitude!! She made my experience so wonderful!! The store is so lucky to have her.?
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November 2023 by Melinda Ramirez Shep
I went to cvs which is the one I mostly use for prescriptions cause I believe the store has gotten a bit more expensive than Walgreens. This one is conveniently 2 blocks from my house. I purposely wanted to be at the store because my son's doctor knew it would cut it close to closing time. She said she'd rush it over as soon as the results came in. Well at 20:55 the results came in and I was at the counter ready to ask. I told the pharmacist my child's doctor was rushing the prescription over and his first reaction was "we close in 4 minutes". I know that. That's why I'm here. He said "it takes a couple minutes to transfer over. You can have them send it to Walgreens. They are open till 21:00." They do not take my insurance. What time do yall open? 08:00. Everyone in my house has a bug but I have to get up at 08:00 to get my child's antibiotics. He could not wait a couple minutes for an antibiotic that is literally a bottle, fill with water, and shake. Instead he wanted, and was, walking out the store at 21:00.What happened to people going above and beyond? Walking out at 21:05-21:10 will kill a pharmacist.