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April 2024 by Laurie Condrasky
They were quick, efficient and friendly.
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January 2024 by ANNE MARIE BRANDT
Awesome pharmacy assistance! Store was exceptionally clean and orderly
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September 2023 by Christina Rodriguez
On hold for 20 minutes
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June 2023 by Beth O'Brien
This pharmacy is utterly inept. They‘ve messed up our prescriptions countless times, yet we continue coming back due to the convenient location. Never again. Today they charged me for 3 bottles of a prescription when I only ordered 1, and they refuse to give me a refund. I was surprised at the price but she said she double checked and it was accurate. Then I got home and opened the bag to find 3 little bottles instead of 1. Went back and spoke with the same woman that did the original transaction and she said the pharmacist refused to refund me $120 for their own mistake. I’m livid and want to warn others. The convenient location is NOT worth the time and money you will waste here, not to mention the risk of them getting your medication wrong, which they’ve also done to us in the past.
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June 2023 by Jessica Rogers
Dirty. Do not follow basic cleanliness protocol. I watched through the glass as the lady placed the open bottle of my medicine against her face between pill counts as the medicine went on and out. No gloves either as she touched the opening of the bottle.
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May 2023 by Jill H.
The store manage Edgar did a great job helping me with photos that weren't turning out how I wanted. He was patient and helpful. It was a bit of a situation that took longer than I expected. He went out of his way to resolve the issue and I got my pictures just how I wanted them!
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May 2023 by Daniel P.
This pharmacy is utterly inept. They've messed up our prescriptions countless times, yet we continue coming back due to the convenient location. Never again. Today they charged me for 3 bottles of a prescription when I only ordered 1, and they refuse to give me a refund. I was surprised at the price but she said she double checked and it was accurate. Then I got home and opened the bag to find 3 little bottles instead of 1. Went back and spoke with the same woman that did the original transaction and she said the pharmacist refused to refund me $120 for their own mistake. I'm livid and want to warn others. The convenient location is NOT worth the time and money you will waste here, not to mention the risk of them getting your medication wrong, which they've also done to us in the past.
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May 2023 by Jessica F.
Gross and untrained. Okay, I've filled prescriptions here before, not the fastest place. When i had run out if thyroid for a few days i had my physician call in an "emergency" script to carry me over until my regular prescription was delivered by mail. This lady 1) told me they didn't have enough in stock to fill my prescription without knowing what my doctor had ordered. They did have more than enough in stock to carry me through. 2) i watched her start to fill my prescription and count the pills. As she's holding the medication bottle, she just rests the opening of the open bottle on her face by her mouth. Then returns my pills into the bottle. I didn't get a pic of that but her ungloved hand shows her thumb also over the opening as she puts the pills in and out of the bottle and keeps recounting them. I typically wouldn't post this but the location did not seem all that concerned by her behavior and simply told me in response that then i couldn't get my medicine filled . You decide, I'm pretty confident that there are protocols being broken. I don't want her germs. Thank you.
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April 2023 by Michele B.
I've lived all over the country and dealt with countless pharmacies. This one has the dubious honor of being the worst out of any pharmacy I've dealt with. Even doctor's offices in the area have warned me against using them. When my doctor called a script into them, they were not able to fill it for several days. I guess they must be chronically understaffed, because the word "slow" doesn't even cover how pathetic their service is.I just hung up the phone after being on hold for the pharmacy for over an hour. No one ever answered - I guess they've just decided to stop answering their phones now.If you need to get anything from them with less than a 72-hour lead time, the only way to do it is to drive in to the store and inform them that you are waiting until they fill your prescription before you leave. Expect to wait an hour for them to slap a sticker on a box and ring you up; longer if they have to put pills in a bottle.The only reason that I continue to use them is that I have to - my employer's insurance provider is CVS (which means I can't use any other pharmacy) and the nearest other CVS is 45 minutes away.
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March 2023 by Robert C.
Terribly long wait for prescriptions to be filled. Generally rude service, but not always, probably due to disgruntled customers. CVS, in general, would rather sell you grocery store stuff instead of being a pharmacy.
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February 2023 by Tony Caruso
Called the pharmacy to make sure my prescription was ready. They told me it would be ready in 30 minutes. I came by an hour later (30 minute buffer just for good measure). Sure enough, when I get here they tell me the prescription is not ready. This is the THIRD time this has happened to me at this location.
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January 2023 by J W
Prescriptions are consistently not filled on time.You'll be on hold for 45mins trying to call ahead. When they say it'll be ready in 15-20 mins they'll wait until you get there and it'll be ready 15-20mins from then. Every time it's backed up, they blame it on the system going down. Horrific customer service.
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January 2023 by Mele F.
If you're like me, i don't visit the pharmacy unless I'm sick. So when i recently came down with the flu and strep at Christmas time, and my doctors were still located in Houston, this Dripping Springs worked with my doctors office and my old CVS to get my prescriptions transferred seamlessly and within a couple hours. Fortunately, my medicines were in stock. The wait through the in person or drive thru can take 15-20 minutes which I'm not used to but with only one CVS and one Walgreens in town, keep expectations real.
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December 2022 by Miranda S.
This is specifically for the pharmacy. Today I went to pick up a prescription and the pharmacist was extremely unnecessarily rude to me when I asked her how much longer it was going to take very nicely. She said 10 minutes after they had already said that to me so I asked her if she was sure it would be 10 minutes and she was very very rude back and said "I'm the one that has to sign off on it and I'm also the one answering the phone so maybe 10 maybe 15." and I told her it was just a question. I was there for almost an hour. My god. I seriously never want to come back to this pharmacy again.
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December 2022 by Julie A.
Don't bother using the drive-through. Unless you want to sit and play on your phone for 15 minutes at minimum, get horrible service when you're at the window, horrible ie; they won't do anything other than take your money and give you your medicine. It's a waste of your time. Get your out of your car and go stand at the cut line at the counter. You get to the window, and then they leave the window to go help people in the store at the counter, no explanation, no apologies, no consideration, all the while, watching other workers with their nose down, minding their own business not utilizing any team concept whatsoever. I saw the pharmacist, asked to speak to the pharmacist and was told he's really busy right now. What? Excuse me, so I'm better off calling in and just waiting on the phone?!This is not the first time for this type of experience. This is the regular occurrence. Where is the manager? Don't bother asking for one. Nobody here could be bothered.
