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February 2024 by Cece Burnett
CVS is my favorite pharmacy. Always clean, and everyone who works at this location is very helpful. I also love CVS's coupons.
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December 2023 by Karen Kozlowski
Terrible customer service. It's like talking to a broken robot everytime I have to come here.
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August 2023 by Alyssa Aranda
Super rude & even cut me off while talking…
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August 2023 by Bailee H.
This pharmacy constantly disappoints me. They are always seem understaffed. It takes forever and they're very short with you. I have had a couple bad encounters.During flu season I went to get my flu shot and the pharmacist, Peter, did not change his gloves between the person before me and my shot. When I asked him if he changed his gloves (as he was cleaning blood of my arm) he stated "no because the person before you didn't bleed." I was disgusted but didn't catch it before hand to ask him to change gloves. Second, their signage claims they want to help you save money but they don't want to go out of their way. They were going to charge me $200 for my prescription, I had to ask if they used my insurance (I'm a returning client). They said no, then they ran my insurance and it was in my maiden name so they said they couldn't use it. I had to ask them to run my info with my married name. Why should I be the one telling them to try that? Sure enough, my prescription came down to $20!!!! This place frustrates me.
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August 2023 by Sharon H.
I have bypassed writing a review on several occasions hoping the service would get better. Unfortunately it has not. Today I received a prescription with no label on the bottle. Besides the pharmacy staff being rude they never thank you for your business. In the drive thru they send your package and that's it no customer service. Once I was there and before I could receive the package they had closed the blinds by the time I drove to the front of the store the pharmacy staff were getting in there automobiles. I frequently have to discuss the inconsistency of pricing. When you would think having insurance would dictate the price; not always the case at this pharmacy. Customer service is below level at this location. The location is convenient the customer service is subpar.
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May 2023 by Google user
Needlessly slow and difficult. Their have signs that don't match what they are for. Full Service means Only COVID tests and Drop Off Only means everything else even if the line is 5 deep.
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May 2023 by Rampaging Fido
Needlessly slow and difficult. Their have signs that don't match what they are for. Full Service means Only COVID tests and Drop Off Only means everything else even if the line is 5 deep.
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November 2022 by Jayme B.
Not sure who is in charge of the pharmacy here... but nearly every time I get my medicine it's a different price... Makes no sense. One time I questioned it and they acted clueless and said it's always the same price (It's not). It's cheap enough and not worth investing a bunch of time into, but I have paid as little as $7 up to $14 every 90 days and everywhere in between. May just switch to an online pharmacy.
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November 2022 by Stella M.
For the love of all things good in this world, please open up both pharmacy drive thru lines already! This. Is. Ridiculous.
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November 2022 by Rachel Drew
Pharmacy is broken. The phone system is broken, my prescriptions take forever to be ready. Also they have this automated call system that texts and calls to ask if you want refills on a prescription that doesn't have refills. No. No I don't that's why it doesn't have refills. I'm getting multiple calls and texts a day harassing me about it. I'm done with CVS.
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July 2022 by goldy trill
Will not be sending any prescriptions here again. The woman was rude. I was getting rained on bc the covered lane is covid testing only. Its so janky and ghetto. Never again. Didn’t even say goodbye or have a nice day. Just sent it n walked away
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June 2022 by Regan McMinn
1701 Parmer lane, austin TX. This is the dirtiest CVS I have ever come across. There is trash on the floor throughout the entire store and don't get me started on the parking lot. I thought CVS was there to support health and cleanliness?? NOT HERE!
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May 2022 by Jeff L
Awesome customer service. CVS had what I was looking for and it was easy to find.
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January 2022 by Myka V.
Sat in the drive thru line for 30 minutes before finally making it to the window, for the lady to tell me to go around to get in the so called "drop-off" Lane to pick up my prescription, even thou there was 5 cars still waiting behind me. There is no indication that the "full-service" line is now COVID-19 Testing only. Absolutely worst Cvs in town.
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June 2021 by Jane O.
Expect to spend about 30-40 mins of your time trying to pick up your prescription. Only one side of the drive thru pharmacy service is working and you wouldn't know until you pull up right next to it and by the time you realize it you're forced to circle around and wait in line--again. The other time I came into this pharmacy I waited in line instore just to be told that their system was down. This is something that you should make aware to your customers so that they're not waisting their time in line. This place is so disorganized, their just needs to be better management and someone who actually cares about customer experience. At this point it's more convenient to drive a few more miles to a better Cvs than to waste time and money at this location.
