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June 2023 by L L.
This pharmacy location and its management went out of their way to help me. They were persistent in trying to help me and the service really made my day. Thank You.
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March 2023 by Karol P.
Went to this CVS....needed to get a pile of stuff...The manager...Zach...was so helpful....I was pretty demanding....I needed help ringing up as well....He is a very good manager....the store looked clean and organized....the staff were helpful .....this was yesterday....on a Saturday....very busy time of day...So make this location your CVS if you care about service...I dont post reviews often but felt like this kind of service deserves RECOGNITION. Oh...and the pharmacy rocks as well ....use it all the time....no issues..TY CVS.
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August 2022 by Arran W.
Pharmacists aren't always the nicest, but it depends on who is there at the time. But they make sure I'm getting the lowest prices with my insurance. Big example: A 3 month supply of Trulicity has a retail price of about $3100 (as I write this, and the price seems to keep going up). The first time I filled the Rx, I only got a 1 month supply; they used a manufacturer's coupon I brought with me, and that plus my insurance brought it down to $25. After that, the pharmacy started filling the Rx as a 3 month supply and still only charge me $25. I never even asked about why or how. Right now, I have to go there to get my insurance card and driver's license back, because a pharmacist needed them to ask my insurance about free covid home test kits (which got a "no" reply, but that's not her fault), and she forgot to hand them back afterwards, and I forgot to ask for them. Front register staff are sometimes hard to find at the registers. They are often stocking or standing around talking. But if you ask them to help you at checkout, they will. Last time I was there, I waited a few minutes and then called out "Can someone come to the register?!", and a young man came around from an aisle and cheerfully rang up my stuff. There was an issue with one of the coupons not working, so he brought over a supervisor, and that guy re-rang my entire purchase. That same coupon didn't work, so he voided an item that was full price, re-rang that one, and did a price adjustment to give me the value of that coupon. Thanks to their "buy 1, get the 2nd for 99¢" deal on a supplement brand (not their store brand) and the coupons I had, my total went from over $80 down to about $46.
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July 2022 by Google user
Went online and it said they accept walk ins for covid vaccines, on the front door there’s a sign that said walk in’s welcome for COVID vaccines, go to get my vaccine as their policy dictates and they told me no because I didn’t have an appointment.... he told me to go online and I said yeah that’s where I found it told me I could walk in and get one and he just shrugged. I guess if they don’t feel like giving you a vaccine they just change the rules
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June 2022 by holly h.
Pharmacy won't answer the phone. If you want a pharmacy that will rip you off and be non responsive this is for you.
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May 2022 by Christina Jones
Went online and it said they accept walk ins for covid vaccines, on the front door there’s a sign that said walk in’s welcome for COVID vaccines, go to get my vaccine as their policy dictates and they told me no because I didn’t have an appointment.... he told me to go online and I said yeah that’s where I found it told me I could walk in and get one and he just shrugged. I guess if they don’t feel like giving you a vaccine they just change the rules
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May 2022 by Matt Franks
This place is dirty, disorganized, and out of date.
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March 2022 by Melissa L.
Stood in line for 10min, 1 person at the counter, no one behind me. A pharmacist yells at me "um where closing right now for lunch we can help you at 2pm (30min from now). Seriously?!! I'm already in line and have been waiting to pick up a prescription. Let me just pause and sit outside for 30min. Rude!!
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December 2021 by Janie F.
This nasty a** store doesn't deserve one star. The employees are rude af and the store is just nasty. My dad was released from Heart Hospital of Austin with a prescription that was faxed to this place. These people are refusing to fill it. How many times does the provider need to fax the damn thing? My dad is diabetic and literally needs his insulin to survive. We've been waiting for almost 3 hours to resolve the pharmacy's issue.
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December 2021 by Tommy G.
I was helped by Mohamed Elatter at CVS with a somewhat thorny problem created by Walgreens. He took the time to work out the problem by calling the other pharmacist. I really appreciate his effort and will be switching to CVS.
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May 2021 by Sable W.
I feel like I'm always being watched when I pick up items at this store. Ive been a regular for years since I live so close. Just recently, I feel as though i can't properly walk down the aisle without being asked a million times if I need anything or " the staff stocking items.. that should have already been stocked ". I've never stolen a thing in my life and certainly not from a CVS. It's implicit and I've made sure to make a complaint. Beware of you shop at this location.
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May 2021 by Louis P.
No employees at the front store anymore because of self checkout. No bags or option to even purchase a bag. I got 7 items and had to carry them out. I waited for a couple minutes but didn't see anyone to ask. I know for next time.
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April 2021 by Sandy G.
Do not EVER get a prescription filled here. They do not fill it correctly according to your insurance coverage nor do they initially ask you for insurance confirmation (that should already be in the system btw). I was presented with a bill of approx. $150 for a scrip that was $0.00 according to my insurance provider. And it took me inquiring about the total with my insurance company, on my own, for them to enter the info in. I cant help but think about what if i would have been perhaps elderly and not have the energy to inquire about that and simply handed them the incorrect amount of money. Even if i did give them the original presented amount, the refund would have taken at least 3 business days. Who's to say i have the means to be without $150 for that long simply because of THEIR negligence? Then the pharmacist was also extremely condescending and unprofessional, threatened to even transfer the already prepared scrip somewhere else simply because i had questions about how this error even occurred in the first place. A garbage/ghetto/incompetent pharmacy that i will never return to. Also the pharmacist didn't go over any of the side effects of the prescription as well; simply awful all around.
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September 2020 by G Y.
This CVS is on my way home from work, so I stop in a lot, both to get my prescriptions filled and to pick up things that don't justify a full grocery run. But I can honestly say that if ANY other drugstore popped up on my commute, I'd never stop at this CVS again. The biggest complaint I have is that they've completely abandoned the checkout counter. Now that a couple of self- checkout machines have been installed, they have literally no one assigned to actually work the registers. If you have a question, you'll have to wander the aisles to find someone stocking. If you're buying something with an age-restriction, you'll have to ring yourself up, wait for the machine to page someone, and then wait for that person to finally make their way up to the counter. My guess is that cvs has an employee who's supposed to be stationed "nearby," working on something else and keeping an eye on the registers. But in 32 of 34 trips (yes, I counted), that employee is a ghost. My other issue is the pharmacy. Twice since I've started getting my prescriptions filled at this CVS, I have started taking new medications. But both times, the pharmacist (or tech) just handed me my meds without a word. Every other time in my life that I've started a new med or picked up a prescription that a pharmacy didn't previously have on file for me, someone has asked me if I've taken it before, asked if I had any questions, and given me a quick run-down of instructions and serious side effects. But not CVS. in fact, when I asked to speak to the pharmacist about one of my new meds, she seemed totally confused by my request and then couldn't answer basic questions- and this med is super-common and has been around for decades! The bottom line is that this CVS goes out of its way to make customers their lowest priority - and make sure the customers know it, too.
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June 2020 by Becky S.
I went to pick up an RX on 6/17 @ North Loop and Burnet Rd. )The pharmacist Angela is very nice!)The same day Austin announced the mask order, requiring employees and customers wear masks. Upon walking to the back of the store I encountered two employees stocking shelves. One had no mask whatsoever, the other with a mask on his chin! CVS-get it together! You are not only serving the public, but vulnerable people picking up prescriptions! So disheartening!
