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October 2023 by J N.
DO NOT use this CVS. They are not stocked. They are so busy they don't give you complete information and waste your time and your doctors time recalling in prescriptions. They cannot confirm when medication will arrive that's ordered. They have sunk to a level so low it is shocking and it's dangerous. My husband waited 10 days for a medication he ran out of today, we had to go there, found out it's still "on order" so we had to have it transferred to a different CVS that had it in stock. Why didn't they do that? Or, when I physically went there two days ago, they could have told me it might be best to transfer it but said it might come in at noon. No.
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September 2023 by Nicholai Roscoe
Literally every month i come here there's a new problem. Go anywhere else
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August 2023 by Kendall R.
I only come here to return my Nuuly via UPS and there's never anyone at the front desk to scan it. And even when there is, they are so slow and incompetent lol
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June 2023 by Stephen Knipe
There is nothing more vile than a CVS when it comes to this type store. Filthy aisles. Rude employees. No thanks
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April 2023 by Brandon H.
It took 4 trips to get my medication. This place is a joke... plenty of other options. My family and I will never get prescriptions filled or shop here ever again.
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March 2023 by Trevor Vossberg
They looked up my prescription card issued in 2022 and told me that my insurance expired in 2019. That shouldn't be possible. After calling back 3 times and being hung up on twice it was sorted. Dreadful experience.
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November 2022 by Beth P.
Everytime I go here I can't find what I'm looking for and leave with nothing. The shelves are always half empty. There is a Walgreens down the street I always end up at.
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July 2022 by Sheryl O.
This is the WORST CVS Pharmacy in Austin. I'm not sure about the pharmacists, but the phone and drive thru employees are horrible!!! Rude, incompetent, and so frustrating. Do better CVS. Read your reviews!
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June 2022 by Jackie A.
Went to get a Covid test and pick up Rx. Lady working the drive thru window was super rude. I couldn't hear anything she was saying through the speaker so she was getting irritated at me for that. Because of the miscommunication I paid but left before getting my medication. I was more focused on getting the covid test handled. When I realized I didn't have my RX I went inside and kindly asked for them. The woman working the window rolled her eyes and gave so much attitude and was pissed I left it. MAYBE NEXT TIME LOOK AROUND BEFORE YOU TALK SHIT ON CUSTOMERS. Just a suggestion. So rude.
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May 2022 by Dawn M.
If I could give zero stars to this pharmacy I would. To let you know how strongly I feel about this, know this is the only yelp review I've ever written. Do not use this pharmacy. I know you're thinking, how could it be this bad? It is. The pharmacy provides horrible customer service if you do manage to get to one of them. The main store is nice, and has a manager that was able to calm me down after being hung up on. So, if you need anything other than pharmacy by all means try these guys. If you need pharmacy keep moving.
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May 2022 by Doa
Slowest pharmacy I’ve ever been to in my life. Expect to wait at least 30 minutes for a simple prescription fill, even when you’re the only customer, there are 4 pharmacists working, and you called ahead. Totally baffled every time I come here.
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April 2022 by Alex H.
Haven't had a positive experience with this pharmacy in months. Today, they opened 10 minutes late. For people online they only have one register working. I've waited several months to post anything negative because I know how hard these poor folks are working during the pandemic and how much flack they get from customers,. I try to never complain about service for that reason here, but opening up 10 minutes late and Holding up peoples mornings who made an effort to get there on time is not excusable
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March 2022 by Kristen W.
Fool me once shame on you, fool me twice shame on me.... My daughters doctor accidentally called in her prescription here after I swore I would never come back and I didn't think it was worth having it transferred. I mean if you love wasting time, dealing with rude people who appear to go out of their way to be unhelpful, this is for sure the place for you. The drive thru line is always closed, the indoor pharmacy line is wrapped around the store and the store is nasty not at all somewhere I would wait. CVS should close this run down location and start fresh with new staff. Looking forward to the new H‑E‑B with a drive up pharmacy, but until then I'll drive a few extra minutes not to have the rude staff here crap on my day and waste my time.
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July 2021 by Daniel Young
Very professional folks. Thanks for giving my kid the first round.
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May 2021 by Sergio Velasquez
S**t show of a CVS. Pharmacy techs were careless and told me I had to wait 2.5hrs to pick up my scrip after leaving it the night before. Unreal. Store is messy and unkept. Hard to check out with no regular cashiers in sight as we had wine to buy. Not coming here again.
