-
February 2024 by Texas Star
Great prices, Great location, a huge Gap in customer service, need improvement in human relationship basically.I have to leave the installation.Feb 26.20242:56pmMaybe other location would work better.
-
February 2024 by Violette A
Amazing customer service!! Very professional and even fun, i feel like I'm in very good hands and that my stuff is safe. They really worked to get me the best deal possible for my situation and I appreciated that honesty.
-
February 2024 by Edward Diaz
The guys who work in the front office are friendly, helpful, respectful. The place is always clean and organized.
-
February 2024 by Thomas Advey
Well run . Modern facilities. Reasonable prices.
-
February 2024 by Literacy Texas
Your systems for easy access are great and everyone I talked to on the phone or in a back office was polite, nice and helpful. You have a good system going!
-
January 2024 by that name
I love how your voicemail brags about customer service. Meanwhile, I can never get in touch with somebody.
-
January 2024 by Richard Hester
I forgot the guys name who took care of me but he was great. Very informative throughout the whole process. And he made sure to hold open every door for me. Good man.
-
December 2023 by Anastasia Martino
Very friendly staff, took the time to show me other unit sizes and had my best interest in helping me decide.
-
October 2023 by Andrew Kouri
My unit was robbed and I had over $10k worth of items go missing, including an expensive electric bike. The manager notified me a few days later, and requested that I "come in immediately" so that I could take stock of what was left.When I started asking how this could possibly happen, given that the building is supposed to be secure behind a gate and several layers of defense, they said that "it has been happening for a while and they don't really know how they keep getting in." I asked if they could share some of the security footage, but they refused. I suspected that it could have been an inside job, but once I talked with the staff I started realizing that thieves have a way of getting into almost any unit by prying open the door and then climbing over gaping holes in the fence.The thief wasn't able to break my lock to get in, but the cheap storage unit bays have bolt-on security latches and the thief is simply able to remove that latch and get into your stuff.I then spent about 15 hours of time following up with the police, store staff, and escalated the case up to the district manager and they did ABSOLUTELY NOTHING to apologize or make the situation right. They wouldn't even give me a refund for months of rent! They started spewing the same corporate babble about how I "could have purchased a protection plan" from them.Their protection plans only cover $2k in losses and they are a profit-center for the storage unit. The plans run about $20-40 per month and have lots of carve outs for what is not covered.I am thoroughly disappointed by the level of service that I received here, and will be moving out immediately.This is truly run as a cash cow and the store's owners do not care about the customers or their well being at all.
-
August 2023 by Kathy Deleon
They raised the rent significantly without much notice. It was too high. Other than that it was ok.
-
August 2023 by Elizabeth Farrell
I rent storage units all over the US, and this was one of the pleasantest, most professional experiences I've ever had.
-
July 2023 by Terri Dukes
The agent was extremely, nice, helpful and efficient. It is so nice to be greeted by a pleasant face. Thanks so much!
-
July 2023 by Greyland Goff
Gary was beyond helpful throughout the entire process. He reached out over the phone and email when i started my reservation online. Staff were extremely friendly and professional which made the process a breeze. Couldn’t have been any easier!
-
May 2023 by Joey Chance
Don’t store here. This place is riddled with burglaries. We got broken into twice. First time we lost about $8k worth of musical gear cause there was nothing in between the top of our unit and the ceiling. Just a big open 2 foot or so gap that is only about 7ft tall. I didn’t know to look out for that. Okay fair. BUT no cameras on site despite people constantly complaining they were getting broken into, no security at all!The “fix” after the first time we got hit was to put 2 little aluminum bars above the units. (Not all of course) which about 2 weeks ago got literally ripped off from the wall and we were robbed again. Again, no cameras, no added security, nothing. We moved out ASAP after that.Also cherry on top, when I was trying to figure out why there was nothing, while talking to the manager, he just complained about the corporate folks not being willing to pay for it! Cmon man! Cube smart, you stink, stop being greedy and protect people’s stuff!
-
May 2023 by Gloria Glazier
Staff was always ready to help where they could. They keep it clean and I felt safe there. They assisted me even when they knew I had to leave my unit to move to Dallas. Thank you so much.G
