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“Each time I go into the PECU branch on 42nd street the service, expertise and helpfulness have been wonderful. I’m happy to have been banking with PECU for over 40 years.”
“I was STRESSED when I came into the branch due to me making a silly mistake that almost jeopardized a $25k purchase that I was making. Krystal Troup and David Rebollo stepped into action with an incredible sense of urgency. I honestly thought that the bank would give me a hard time, but Krystal assured me that this was a fixable solution that they would handle. I was really impressed by their professional yet friendly approach to my problem. I do not think that I have ever felt it necessary to review a financial branch, but this crew really went above and beyond. Thank you guys!”
“Great customer service and the ease to speak with someone about my account put my mind at ease. Never a problem with this branch, will be banking here for many years.”
“I've been a member of THCU (Texas Health Credit Union) for about 5 years and the staff are always helpful. From the teller to the executive team members. I'll like to give a shout out to Cody who is fabulous and he always provides amazing customer service. I am willing to drive into branch but I can't wait until there is more branches openings throughout the Austin area and surrounding areas too.”
“Ian at this branch has been so professional and just genuinely a wonderful guy to work with. Went in for some questions about money market and loans and he not only helped me complete everything but he also followed up a day after to make sure I had everything I needed.Impeccable customer service, I will always come to this branch if I need any assistance.Thanks, Ian!”
“I have been a member of Texas DPS Credit Union for at least 15 years. Every employee is very personable, knowledgeable and extremely helpful. I have had two cars financed by TXDPS Credit Union — and no one could beat their low finance charge. I love coming to visit when I have to do business with my account. Thank you also for the Client Appreciation Day!”
“We refinanced a car with this bank and Noe Martinez helped usThe truth is that he made everything very easy, we thought it wouldn't be possible and with his help everything was very easy and fast, a very good service, 100% recommended”
“I recently had the pleasure of working with Haley at the Walnut Creek Business Park to open a business account, and I must say, the experience was nothing short of exceptional. From the moment I stepped into the bank, I was greeted with warmth and professionalism that immediately put me at ease. It's rare to find someone who genuinely cares about the well-being of their customers, but Haley is certainly one of those individuals. Her dedication to providing excellent service is evident in everything she does, and I cannot thank her enough for making the process of opening a business account such a smooth and pleasant experience.”
“Rachel went above and beyond to help me with getting all the insurance info and helping me with the insurance checks . Rachel truly goes above and beyond on customer service, please recognize her .”
9AM - 5:30PM
1718 Lavaca St, Austin
Credit Unions
“Went to open an account with a smaller CU and no regrets! Minus a small mix up with my birthday we got it cleared and on my way. Marni and Sam were very kind and knowledgeable. Genuinely enjoyed chatting it up with them! I would say the app for as small as they are I consider to be more modern than other Cu’s I’ve used. Small but mighty is how I see this CU. Happy to be a member.”
8:30AM - 5PM
1101 N Interstate 35 Frontage Rd, Austin
Credit Unions
“TCCU has made auto loan applications straightforward and user friendly. I was assisted further by loan officer Erica Camarillo. She made the process enjoyable and walked me through the final steps. I was able to proceed with confidence while at the dealership knowing that TCCU and Erica were in my corner.”
“Over the past few months, we have financed two automobile purchases through Amplify. Their online application was simple, and they worked with us multiple times when we changed our minds throughout the process. In the end, they were able to quickly and efficiently close with the dealerships. Very professional and responsive team - will definitely do business with them again!”
“I have received outstanding amazing awesome customer service from Public Employees Credit Union at the Oak Hill location. They are all very professional at all times treating me with respect and showing me that I am a very value customer. Thank you all for your outstanding amazing awesome customer. Please keep up the outstanding job that you all are doing.”
9AM - 5:30PM
10806 Metric Blvd, Austin
Credit Unions
“If you are eligible for an account with GEFCU, don't miss the opportunity. I moved my mortgage to a loan here and have been pleased with how well getting it paid off has gone, PLUS I got a great rate on the loan. The staff are all friendly and helpful. I hope this will turn into a life-long relationship.”
“Hands down, Jocelyn M. is one of the best reps I've ever encountered!UHCU has an asset working for them. She has singlehandedly made working with UHCU the best experience I've ever had with any bank.There is nothing UHCU doesn't have that would lead me to considering going elsewhere. But her involvement when needed has "sealed the deal" in consider anyone else over UHCU.Thank you,”
“I am over 60 and have been to many banks but this one is by far the BEST. The people are always friendly and helpful. I always get everything I need done and fast. No more BOA waiting in line for 45 minutes for a simple transaction. I would recommend this bank to anyone looking.”
“Ms. Saucedo conducted herself in a professional manner to ensure all my questions and needs were met. She was able to promptly ensure that I was being serviced in a timely manner and made the experience quite pleasant. Actions like these is what makes customer continue to visit this branch.”
“One of the best I've experienced and same with the Menchaca branch where I get personalized service every time.Walking in or driving up just as friendly and efficient in all areas of our banking needs.”
“Had to pick up some papers, the bank was a little crowded, 45 minute wait she said. 30 minutes later or less, I was on my way home, and she even printed out the papers I needed. Great job, UFCU. Plus, the people who helped me had me smiling all day. Thanks for that, sometimes we need more than just money.”
“I have been a member of the Tru-West Credit Union since 2014 and I have only had a few little problems that if I had these problems with say Wells Fargo or U S Bank then the issue would have never been resolved The folks who are responsible for the customer service are great people who are good at their jobs if they don't have a answer rather than bullshit You they have always hunted down the answers for my questions about anything that I could possibly come up with Whenever I go to the branch I get helped with personal service I feel like family and a bonus for the members is the shared network that lets me do my credit union transactions in person wherever state I am in and they always have a ATM that I can find and if I can't find a in network ATM then I can just do buy something at a Walmart or Target and ask for cash back so I am always able to get my hands on my money I don't know why anyone would bash on Tru-West unless they have poor money management skills or they don't value maintaining a good FICO score then just like anyone who is in business TRU-West is going to look out for the people who are in good standing to help keep the level of service that we have enjoyed over the years Trent M”
9AM - 5PM
4220 S Lamar Blvd #100, Austin
Credit Unions
“We opened a savings and checking account for my 16 year old son today and Fran provided outstanding service! She shared great financial advice and some fun antidotes about life lessons around money matters. She should teach a class on budgeting and financial planning. I would definitely send my son…I would benefit too! Thank you for your help today! I am always pleased with Velocity and the customer focused services.”
“Went in there with questions and concerns and all were addressed professionally and without waiting in line forever. The bank was quiet, not busy, and all windows were manned by tellers. I also opened a checking account and everything was taken care of to my satisfaction. Karla and Mathew were outstanding. There was also a silver, short haired man that appeared to be a supervisor who was extremely attentive and very professional. Great experience!”
“I was looking up their hours here and saw all these old bad reviews and just had to put in my two cents. I've been banking here for two decades. I will never bank at a big chain bank again. Refinanced my house three times here, countless auto loans, money market accounts, started both my kids with a savings accounts here when they were young. They have Mobile deposit, the app makes it easy to transfer money to another account, free bill pay, someone friendly always answers the phone when I call. I love Austin Telco.”
11:30AM - 5PM
13212 N Lamar Blvd, Austin
Credit Unions
“Her trading is second to none, charlotte wayne has a successful mindset alongside superior technical knowledge. Amazing work culture, everyone is willing to invest with her because she makes good profit and of over $12,050 with just minimum of $1000 in 7 days. Info below, connect with her if you are having difficulties in the forex market. +39 351 0937250 Email: [email protected]”
“I’ve always had great customer service at this location. Alex was so helpful today and went above and beyond to make sure I got everything I needed. Even on a Friday at the end of the day!”
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“Audrey Lynch and Haley Tuck walked me through a flawless loan process. PECU has been my primary banking institution for over thirty years without one single hitch in any process along the way. Keep up the good work.”