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September 2024 by carilynne gay
Best car buying experience ever! No hard sell or pressure. Honest and fair and easy to communicate. Everyone was so sweet and supportive I love a Cadillac and I love this salesman Kathi nDzubey-Dzide. I highly recommend working with him! Thanks to Jake for setting me up and explaining the car's features. I am very happy with this experience and love my new car
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September 2024 by Marin Cassella
My husband and I purchased our vehicle from Covert Cadillac last weekend and Chris Tropiano was our sales associate. He was great-personable, professional and extremely helpful-we couldn’t be happier with our new vehicle or the experience we had at the dealership-thanks Chris!
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September 2024 by Carole Sayegh
This is by far the best dealership. John Cunningham who repairs the windshields for Covert Cadillac customers is the best! He is by far the best windshield repair service I have ever experienced. Any future windshield repairs will be done by John. Thank you for all you do!
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September 2024 by Alma Portugal Medina
Overall, it was one of the best car buying experiences I’ve had. I’d highly recommend Covert Cadillac Austin to anyone looking for a hassle-free, honest dealership. My sales person was Ed and was very knowledgeable about the product and made me and husband say yes to our Escalade. Thanks Ed!!!
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September 2024 by Claudia Fleming
Great customer service all around. JD was great to work with. Best car buying experience I've had.
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September 2024 by yanin suatez
Thanks to JD for helping me with the process of purchasing our car (once again).
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September 2024 by Angela Porras
From interior to exterior, Jose Diaz and Gary Trussell took the time to find the perfect Cadillac Escalade I was looking for. I got the best deal for my trade and new SUV. I will definitely shop Covert Cadillac again!
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September 2024 by Israel Romero
Excellent service from the seller, I recommend it 100%
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September 2024 by Beni L
JENNIFER MARTINEZ WAS JUST AMAZING. SHE WAS PROFESSIONAL, CARING AND READY TO ASSIST AT THE FIRST CONTACT.
SHE DID AN AWESOME JOB. ? ? ⭐️ ? ? ✡️ ?
DAVID AS WELL 5 ? FOR SURE.
AMAZING TEAM AT THIS LOCATION
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September 2024 by Antonio Gandarilla
The sales team was great and they truly cared about making my experience great through out the entire process. Unfortunately shortly after taking the car home I discovered there was something wrong with the car as it would sway back and forth drastically driving over 60 mph. I told my salesmen about it and I was able to take the car back and it turned out the car hadn't been aligned properly. After picking it up it was still not driving right so I called again and this time schedule an appointment to drive with a mechanic to show them the issue. The issue was pretty clear and the mechanic understood what needed to be done. After picking up the car again it STILL had an issue with the steering. I reached out to the service department that it still felt like something was wrong but they insisted the car was driving as it should be. I just took the car on a small road trip and have never had any car drive the way this car did. It sways back and forth when I'm driving faster than 60 mph and if the lane assist is turned out it literally sways left to right as if bumping or bouncing off of the lines trying to correct itself to drive straight. It is unbelievable that a BRAND NEW Cadillac drives in this manner. I'm pretty sure it is extremely dangerous to be driving around in a car that never drives straight and always veers off in any direction, but I was assured by the dealership that it drives as it should so it is incredibly upsetting that a brand new Cadillac drives worse than any car I've ever driven before. Steve and the sales team were great, but it is upsetting that my brand new Cadillac, that wasn't serviced properly before leaving the lot, still has issues with the steering and the service department can honestly say that the car is driving as it should. I took extra time off from work to try and resolve this issue that is still going on and was told the car drives as it should. Worst car purchase experience I have ever had. Driving around in a brand new 2024 Cadillac that can't even drive straight on the road, Thanks Covert.
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September 2024 by Omi Sayde
Super happy and grateful more than happy, thank you
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September 2024 by Mary Simms
The window repair program company at Covert was a great experience! They keep you informed along with doing a great job, timely , great communicators, John is so kind and helpful. 10 stars
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September 2024 by Devin O'Brien
Sales person actually tried to gaslight me. He lured me into the dealership by saying one thing over text, then claimed he said something else while in person. It was shocking and like nothing I’ve ever experienced.
When I called him out on it he doubled down on and expressed no concern after I explained to him I was a little confused and upset as to why I then waisted a 40 minute trip to the dealership to just to be told I can’t look at a car.
Avoid this place (and this guy, Derek) if you’re looking for something unique or special.
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September 2024 by Amanda Skinny
Ed and everyone at covert Cadillac were very nice and extremely helpful! They found the perfect car for me in my budget and price range!
Def will be purchasing a vehicle in the future here from now on! 10/10 recommend! Customer service was 5 ⭐️s
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September 2024 by Adriana Galvan
OMG! I can’t express how amazing my experience was. Santana was our finance manager who worked with us in every way possible. Rodrigo was our salesman, he was patient, kind & relatable. He never once made us feel uncomfortable or like he didn’t have time. From the beginning the entire service was spectacular! I drove off in my new Cadillac truck which I love. Thankful for a team who went over & beyond.
