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July 2024 by Branislav Valuh
2,5 hours to change 4 tires, from my previous experience, that's just too long. Everything else, was pretty good.
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July 2024 by Phanendra Varma Gunturi
Costco service was good , but nowadays they need appointment for urgent services like flat tires
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April 2024 by Jessica Youjeong Jang
This is very frustrating. I got flat tire and tried to replace them by walk-in. They said they couldn’t because I missed 7800miles tire rotation but what’s the relationship with flat tire and tire rotation? Is this their policy to force customer to purchase new tires? If you have warranty with them (if you bought from them), make sure tire rotation since they ask you to give that history too.
So I left since they just give me the wheel, not the installation. And few hours later, they called me again and asked why I didn’t leave the key with them. It was them who gave me key since they don’t have time to install it. I came back and give the car key and they said it’s going to be done at the closing time.
Very unprofessional and ruined my entire day keeping back and forth with this store. If they told me this with the phone call earlier, I wouldn’t come here at the first place.
Whoever told employees to do this, they need to get replaced. Management for this tire store or maybe Costco itself should be changed. What a shame that big company ruins their own image like this.
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February 2024 by Luis Valdez
We were told at the location to order online and make an appointment online. We did so and the next day it was cancelled and we couldn't reschedule or order. So we had to come back to the tire center to order and schedule. To be fair, the gentleman who helped order was very kind and helpful. That was the only positive experience.We came back for our 6pm appointment about a week later and was told it would only take about 60 minutes (by another kind gentleman) so we decided to stay in the store instead of going anywhere since it would be a short time. We checked in at the 90 minute mark and was told work hadn't even been started.Well the deadline kept getting extended, then after 8:30pm (when they close) we were called and told the wheels had a wheel lock and they didn't have the ability to unlock it. They said they looked through the whole car and all the storage areas (which we never gave permission to do) but couldn't find one so they couldn't put the tires on.We were unsure why we sat for 2.5 hours to be told they couldn't change the tires even though they had looked at them multiple times and never mentioned anything. When we got home we immediately found the wheel lock in the back seat where it definitely was not before, which made it seem they just didn't want to do the work and close early.We were told to come back again the next day to bring it in and they would take care of it immediately. We asked if 12pm would work to which they said that would be great. Again, we were told it would go quickly because there was an open lane and one car only needing one tire, so again we stayed. It has now been another 2.5 hours and when I asked for an update, the gentleman working half answered and walked out in the middle of my question. Overall, it took nearly 6 hours to change tires. And was a horrible experience.
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February 2024 by Matthew Latimer
I mean we all come for price so it doesn’t seem fair to give less than 3 stars. But a little bit of communication would go a long way on timing. I was quoted an hour and a half and it took nearly 3 hours. It would have been nice to get updates so I could plan my day or at least throw in the $9 lug nuts. The wait was bad enough I’ll go to Discount Tire and pay the extra 25 per tire for timeliness. But if budget is your only concern, this is still the best bet.
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January 2024 by Daniel Garvey
Busy, and for good reason.
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January 2024 by Jack Z.
Have an appointment for a four tire install at 4:30pm on a Tuesday. Arrived 3:30pm hoping to get my vehicle in the service bay sooner. At precisely 5:26pm someone called me to apologize for the delay and my car is now in service bay. So that's 2 hours wasted for absolutely NOTHING.Now is 6:26pm and I JUST got a call from them that my car is finally finished..In short, DO NOT come to this place to install tires if you're tight on time. You WILL NEVER make it to whatever that's planned afterwards!Additional stars given since I like their tire prices & attention to detail during installation..
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January 2024 by N Nattin
Good people. It gets really busy so bring your patience.
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January 2024 by Hansoo Jung
This shop has no time concern on certain customer service on timing. I had an appointment at 1 pm and ordered 2 tire purchase. I got the receipt after payment at 1:30 to start to work. Up to here I don't have any complaint. The staff told me it would take 1 to 1 hour and 30 minutes. So I came back to the shop in 30 minutes after my shopping. My car already was ready to get the new tires. I waited hoping someone put them back soon. With my car other two more cars were at the same situation waiting, waiting for one and half hours. 3 or 4 people were moving here and there,but there was no advance. I don't think there is any supervision or control. With appointment, it took two and half hours to buy just two tires. It was a chaos in the auto business damaging the good image of Costco. It was a pity.
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December 2023 by Jeehyun Dong
"When I went to get my flat tire fixed, they asked if I had made an appointment. Isn't a flat tire usually an emergency? It's hard to understand why they want me to come back the next day for an appointment."
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December 2023 by Rosie Tsureai
The public tire air pump wasn't working correctly, so a technician had me pull up and used theirs to air up my tires
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November 2023 by Carl Kah
Perpetually understaffed.
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October 2023 by H
Waited thirty minutes for a battery after 25 minutes the guy up front asks for help and they fly through us...I had two people in front of me picking up vehicles ....what about that takes 15 minutes also had multiple people walk out during this time. No apologies for the wait while we're standing there. This plac is a joke if your time is worth anything don't go here.
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September 2023 by Nesha Rubin
Bought tires here with a warranty a few months ago. Came for a tire rotation and they told me that one of my tires was worn down and needed to be replaced. They did not honor the warranty and charged me for a new tire with a discount.
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August 2023 by Rick McMaster
Order online and get your appointment set up. The staff is friendly and efficient. Be aware that they are busy since they have the best prices in town.
