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June 2024 by Invider
Disgusting gas station. There's not even cold beer
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June 2024 by Juan Gutierrez
Been the same customer for repeated 2 or 3 years this past month. It hasn't been all completely 24 hours. They close past 12 midnight and don't open back up.
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March 2024 by Venkata Janapareddy
Car wash is broken but there is no sign. And the gas station worker won't give me a refund and top of that he is extremely rude. From the recent reviews it looks like its happened to others also. And they don't give a damn or put up a sign that the car wash is broken.
Now I have to dispute with my credit card company.
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February 2024 by Ben Devoy
Wouldn't take my coupon because she didn't like my vibes. Worked fine at the next Circle K I tried. Go figure.
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October 2023 by Doug Mangold
For the love of God, do not ever use this gas station. It's down the street from where i live and I've given them a dozen chances and failed every. single. time! I will drive cross country for gas/ anything before i ever give them another dime.
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September 2023 by Crystal Morris
I try to avoid this gas station at all costs. came here today to avoid going out the way this morning and the attendant was inattentive and ignored me. just declaratives from the moment she noticed me standing at the register after a few minutes. This doesn’t work use the self checkout. Gas card doesn’t work in the self checkout…..better service across the street at HEB with no attendant.
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September 2023 by Amir V
I really don't know why this branch is not closed and no one is doing anything about it. I don't want to tell stories now, but what is really clear is that customers are being robbed in this branch in a professional and brazen way. It is clear as day.When I read the stories of previous customers, I see that they all have a common experience of theft with a brazen tool and they all tell a common story that happened to me as well. The same repeated story of a broken device, no receipt, no manager now, I am the manager myself, cash Now I don't have any customers since the morning and finally go out of the shop... these are repeated stories and and tools that this branch is being used to steal from people's pockets.
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August 2023 by Erik S.
Misleading signs for car wash and gasoline discounts. Staff could care less to do anything.
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July 2023 by Erica Sheppard
Rudest experience I’ve ever had at any gas station. No one was at the register when I was ready to check out so I used the new self check out kiosk. I paid but received no receipt or confirmation so I found the lady working there (named Kurston) and asked if I was good to go. She said since the kiosk is down I would have to pay through her register which I was happy to do. As I’m leaving, I checked my bank account to ensure I wasn’t double charged - I was. Not a huge deal. I asked the lady to refund me one of the charges and she very rudely tells me that that’s not possible then proceeds to walk away. She gives me no resolution, nothing. We aren’t even finished with our conversation at this point. I walked up to her and asked her what I can do and she very dismissively tells me I have to come back at a later time since the kiosk is down. I ask for her manager then she proceeds to tell me to leave her store. All I was looking for was a resolution, which she clearly was not interested in helping me with. This is the most convenient gas station to us but after this terrible customer service I will not be coming back.Also please do not buy the pastries behind the glass case! This lady was spraying it down with windex without removing any of the pastries from it. The spray was getting in the food from the opening between the doors. It was disgusting.
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July 2023 by Yi Li
The car wash is not working today, I went inside for refund. The lady working there had a real bad attitude, refused to give me refund and asked me to come next Monday to talk to her manager. I asked why she cannot give refund, she said "I can't" . Called circle k 800 number and went straight to a voicemail, what a scam! I will never go there again.Update on Jun 19 2023I went back to the store in the morning, a different clerk told me that their manager is no vocation and only the manager can process the refund. She explained that the pump does not know the car wash is broken, but at least they can put a sign to let customers know, right? Then the clerk said the circle k car wash can be used for any other circle k car wash. I give credits for her to get a solution. Then I drove 5 miles to another circle k station, the code does not work there. Very disappointed and will dispute with credit card company.Last update, my wife somehow managed to reach out to a customer relationship of circle k. He confirmed that car wash code cannot be shared among different locations and he generated one for us. Just saw another post, remind me the first clerk had bad attitude, whose name is Kurston. Who is the reason I gave 1 star review.
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July 2023 by Erica Shin
Rudest experience I’ve ever had at any gas station. No one was at the register when I was ready to check out so I used the new self check out kiosk. I paid but received no receipt or confirmation so I found the lady working there (named Kurston) and asked if I was good to go. She said since the kiosk is down I would have to pay through her register which I was happy to do. As I’m leaving, I checked my bank account to ensure I wasn’t double charged - I was. Not a huge deal. I asked the lady to refund me one of the charges and she very rudely tells me that that’s not possible then proceeds to walk away. She gives me no resolution, nothing. We aren’t even finished with our conversation at this point. I walked up to her and asked her what I can do and she very dismissively tells me I have to come back at a later time since the kiosk is down. I ask for her manager then she proceeds to tell me to leave her store. All I was looking for was a resolution, which she clearly was not interested in helping me with. This is the most convenient gas station to us but after this terrible customer service I will not be coming back.Also please do not buy the pastries behind the glass case! This lady was spraying it down with windex without removing any of the pastries from it. The spray was getting in the food from the opening between the doors. It was disgusting.
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July 2023 by Peter Gregg
Very busy convenience store and gas station on corner of parmer and McNeil. Usually only 1 person working so things can get queued up. New self serve checkout is hit and miss. Soda machine often down. Unfortunately with small staff, place isn't always clean. Later at night, the door closest to McNeil is locked, so heads up. Always nice staff here.
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July 2023 by Andrea De La Cerda
My family and I came in here to just grab a drink (mind you we’ve been driving non stop from Houston). Then the cashier all of sudden started to be rude and mean for no reason telling my family in and out like we we’re doing something wrong she threatened to escort us out the store. Worst and rude customer service ever dont stop by here if you aren’t from this area.
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July 2023 by jacob sconci
yo straight up do not go here! The customer service has always been kinda questionable but the lady they had working today was literally verbally assaulting customers and threatening them. I dont care about the rest of the issues this place has but this place is straight up not safe
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June 2023 by Kelley T.
There is no ZERO STAR RATING. However, this store has the worst customer service I have ever experienced. Vanesa, the clerk in charge insinuated that I was being aggressive after I was stiffed for $17 for a car wash that was not operational. She said I was telling her what to do when I suggested she put a sign on the pumps stating that the Car Wash was not operational. I was informed I could use the Car Wash code at another Shell Station. This is unacceptable, and I don't think the company will honor their debt to me. Phone calls to their number (512) 249-9208 goes unanswered and their Customer Non-Relations phone number (800) 324-8464 is a joke. They want the caller to leave a message and of course, they will return your call. NO, THEY WILL NOT. I have left four messages to date with ZERO calls. Avoid this store. The clerks are rude and the company will steal you money.
