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January 2024 by Nicole St. Amour
UPDATED REVIEW: If any issues do occur, Sydney with management is the go-to for swift resolution. She made it clear that addressing our concerns was her top priority and was genuine about helping us come to a conclusion and move forward.We will be resigning another 13 month lease and really enjoy the area, the views & amenities. This is a great complex for young adults and families - everyone is very friendly and there are always people out walking. Bee Cave and Lake Travis police frequently patrol the area so we feel safe and do not deal with crime like other areas of Austin, which is very important to us. We are surrounded by cool restaurants and shopping and rarely ever feel the need to go into Austin, which we were surprised by.I recommend Cielo Apartments!
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December 2023 by Jordyn Horn
I just moved to the area and was told about these apartments by a coworker. I toured and fell in love with the spacious apartments and amenities. Riley, the leasing agent was AMAZING. She was very informative and helpful. Happy to have worked with her and can’t wait for moving day!
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December 2023 by Ana Lehnert
I had a tour the other day with Riley and she was fantastic! She was so personable, knowledgeable, and answered the millions of questions I had about the property. She was very professional and super sweet. I witnessed her interactions with other residents and she was awesome! We are excited to sign our lease with her.
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December 2023 by Emily
I lived at Cielo for over a year. When I originally toured, the staff did a great job of answering all of my questions. They even helped me get the best price possible on a place. After move in, they were always super helpful and accommodating. Apartment was clean when I moved in. Move out was made very easy as well. Hallways were clean, grassy areas free of trash and dog poo. Maintenance requests were fulfilled in a timely manner. Lots of things to do nearby and views are incredible from your balcony! Only downside was the traffic sometimes backs up on 620 during school or accidents. Overall, this was a fantastic place to live and I recommend it to friends!
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December 2023 by Shawn Lachance
We were very pleased with Cielo Apartments. So many horror stories of apartments around Austin regarding staff, maintenance, bugs, area unsafe, facilities. Ceilo is in a great, safe area. Newly developed shopping and restaurants. The staff, maintenance, and facilities have been outstanding. The value for the views, grounds, location, amenities, and experience can't be beat. Our experience was 5 stars! Highly recommended. You won't be disappointed.
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December 2023 by Garrett Jordan
Been here about 6 months and have been recommending these apartments since I moved in! Great customer service in the office; they took the time to answer all my questions, and showed me a couple of different apartments when I toured. The grounds are kept clean, and maintenance is quick to any small issue you might have. This place definitely checks all the boxes you are looking for.
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December 2023 by Ashlynn Schuett
Recently visited and Cielo is a great property with amazing views. The staff - Debbie, Sydney, Kourtney, Riley and Anthony - are great, they took the time to listen to my needs and were so welcoming and helpful. Especially Riley who took me on my tour. I would recommend Cielo to all my family and friends looking to move to the Lake Travis area!
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December 2023 by Olivia Pringle
Love this place and wish I lived here! I ended up going with another apartment closer to me but if this had been closer I would have moved into here in a heartbeat. The people in the office were awesome, friendly and so helpful. I asked alot of questions and they made me feel comfortable as a first time apartment hunter.
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November 2023 by Matt Sellers
I have lived at Cielo for the past 3 months and love my unit, the community, and awesome staff! The views are scenic and peaceful. The apartment has great finishes, features and an excellent layout. With 2 pools and 2 gyms it’s hard to find any issues here.
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November 2023 by Matt C.
The stove in my apartment had a massive cockroach infestation upon move in. I found one hiding in my $150 rice cooker one morning after cleaning it the night before; I just threw the rice cooker away. The apartment itself smelled awful and I would find these things in my bathroom and even on my bed.Instead of removing the stove, management instead opted to leave it in place for two weeks while they sourced a new one. They also sent out their pest control team, who proceeded to leave two cockroach traps and call it a day. I had to order $100 worth of cockroach baits from Amazon and essentially solve the problem myself.The apartment also had thin walls and floors so you hear everything your neighbors are saying. What was surprising was that if a neighbor ever slammed their front door, not only would it be loud, but the construction in these buildings is so poor that the interior doors of my apartment would rattle in their hinges.My car was hit in the parking lot midway through the lease; no note was left and there are no cameras for identifying who it was.Just an awful place complimented by incompetent management and dilapidated buildings. I have never left a review for an apartment before, that is how bad this place is. There are thousands of places you can rent in Austin, stay far away from this place.
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October 2023 by Valerie Munroe
Beautiful location; amazing amenities; friendly and helpful management; I could go on and on about why you should live here...but, you should just live here and see for yourself!
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October 2023 by Samantha Greenlaw
Just moved in, and we're loving our apartment so far! There was almost a hiccup with our move in date but it was figured out, and Abigail kept us up to date throughout it all. She was great from start to present, always answering our emails and providing us with everything we needed. Happy to be here :)
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September 2023 by Deja C.
The staff here is extremely helpful, patient, and accommodating. my husband and I were moving from Flordia and had trouble finding a place that was aesthetically pleasing, resident-focused (not money-focused), and had great reviews. It took us very long to decide on Cielo because we had already gotten into one lease and had to break it due to the apartment not being "move-in-ready". When we finally decided to pull the trigger The Cielo Apartments the one we were looking at was taken. However, Abigail and Ashley were extremely helpful and found us another room at an even better rate! On top of that, the ceiling fan was in need of repair and they had that fixed, the apartment cleaned (again), and sprayed for bugs all before we moved in. Although, it may seem like "that's what they're supposed to do", many of the places we were looking at in Austin do not provide this type of service, let alone as quickly as they did. We have absolutely loved our stay here so far and are going on month 3 now! The only frustration we have(talking to other residents it is not common so may not apply to you if you choose to live here) is our upstairs neighbors run around a lot and it is heard very loudly in our apartment, along with their dogs and children yelling. The office says they are not able to do much about it as it is not music playing or something of that nature so we have been helped by the patrol officers and able to communicate our situation with them with some result.Overall the apartment complex is beautiful, the location is prime, very dog-friendly environment, and a great price! Additionally, the yards are rumored to have turf installed, so that is also very exciting!
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September 2023 by Jakob Hanson
Chris, the on call maintenance technician, was extremely professional and helpful. He responded and acted fast to our need for help after work tonight before a bigger problem occurred. I am so thankful to have a great maintenance team as always.
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August 2023 by Britney Denney
The manager Debbie is incredibly kind and very attentive and to her tenants needs.The property is very neat and well kept.
