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October 2024 by Laura Marriott
Met Dorothy when calling around for fireplace cleaning - impressed with her customer service and helpfulness. Fast forward a year with need to replace burner and logs and immediately called her. Excellent customer service, great ideas, and looks amazing. Installer was also perfect. Thank you Churchills.
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February 2024 by Julie Riess
Peyton and the entire Churchill’s team are amazing!!! We’re so thankful we chose to go with this company for our fireplace. Highly recommend!!!
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February 2024 by Mike M.
I wouldn't buy matches at this place. Rude staff. I would over pay at a different place instead of using this staff. Born and raised in Austin. We don't need these kind of businesses that don't value good customer service! Mike
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January 2024 by Elizabeth Clough
Called for service and received the BEST and most accurate information available from the lovely lady who kindly shared invaluable advice for me to to service my own fire pit. Will call back for ALL my fireplace needs. Thank you!
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January 2024 by timothy porter
Place to go have a fireplace added on
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January 2024 by Dan L.
Setup service call via their website... we needed our thermocouple replaced. Technician was courteous, efficient, and gave us options on log placement. They cleaned our gas log up 6 years of use, lots of soot.
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January 2024 by Jack R.
Needed our fireplace fixed before the freeze in 3 days. Visited the store and within 4 hours the job was done amazingly. You get individual attention and respect here - along with a fair price and honest service. They've been there as long as I've been in Austin and I now see why. Would give 10 stars if I could.
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December 2023 by David Wegner
Very pleased with our experience at Churchill’s. Information, order, and installation all in one week. Thanks to all for your prompt and courteous service.
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December 2023 by Rene Pipes
This is THE BEST fireplace store! Prices great, so knowledgeable, do what they say they will do. We replaced firelogs & got a remote starter along with a custom screen. All are top notch. The installer has been with them many years. So this business is filled with experienced people.Don't waste your time & money going anywhere else. You will be so happy doing business with Churchill. I also heard the co-owner helping a couple that were remodeling their home & adding a fireplace. She pointed out pros & cons with certain fireplaces (for their situation) & helped them with positioning a fireplace in their space.
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November 2023 by David O.
I have been a customer of Churchill's for 20+ years. I have always been impressed with their technical knowledge and focus on quality installations. Recently, I had an issue on my pilot light set up. Dorothy and Peyton went over and above in explaining how to resolve the problem and provided a missing piece that really solved the problem. You can't wrong with Churchill's. Customer for life!
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November 2023 by DON GILBERT
Ryan was the technician that came out today to get our three gas fireplaces in proper working order. He was in time, personable, and efficient. We are longtime customers at Churchill’s and appreciate everything about the store! Thanks.
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November 2023 by Tracy Vaught
I bought a fireplace more than 5 years ago. Most places would just sell it and ignore you. Not Churchills - they always are ready to listen and send out prompt and fabulous technicians to service my fireplace, no matter what the issue. And they don't charge an arm and a leg to come. They clean up after themselves - if only all repair-people could be like this.
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November 2023 by Bette Abeel
Great products, great reputation, and great owners
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May 2023 by Erfan D
I recently built an entertainment center in my living room at one of the highrises downtown, and as an essential part of it I needed an electric fireplace. After a lot of research, I found a few candidates from a few manufacturers and to my pleasant surprise I found out Churchill's is an official distributor for pretty much all of them! Just shows you Churchill's only works with the best of the best! I contacted Churchill's shortly after and had the opportunity to go visit their showroom and my goodness it was by far the largest collection of fireplaces I've ever witnessed! Jodie greeted me like family, and took the time to very thoroughly explain the pros and cons of each model I had in mind (and yes they did have them at the showroom!) And navigated me to exactly what I was looking for. They are extremely professional, kind, organized and ON-TIME! Them being ontime and on schedule with their delivery was essential since the entertainment center was being built by another contractor of mine and the other contractor was responsible for installing the fireplace. I'm happy to say that the whole process went extremely smoothly! Unfortunately the pictures and the video doesn't do justice about how much I love my fireplace! I will definitely be doing business with Churchill's in the future!
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May 2023 by ER _.
Can't say enough about the customer service I received. I called late (I think after closing time) on the day before Thanksgiving. The pilot light on my remote start fireplace was out and I could not get it working. The woman who answered the phone walked me through troubleshooting it for 15+ minutes until we got it working. The best part is that it's not even a unit they sell! I was hoping to have someone come out for a service call at some point, but instead of booking a service call, she spent 15+ minutes with me on the phone -- the evening before Thanksgiving -- to help me troubleshoot and fix it for free. That kind of care and service is all too rare these days. They've got at least one customer for life.
