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January 2025 by Will Wang
Good staff but the place is very very small. I can understand why this is called terrace and not a lounge LOL. The indoor area has only 8 seats, outdoor area is large but it's 30 degrees and windy so it was closed. Small drink selection and food options are from vending machines on the right side of this photo.
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January 2025 by Angelica Le
Overall: 3.3/5 [dine in]
The Chase Sapphire Terrace is much smaller than other Chase Sapphire locations I've visited across the U.S. It features a small indoor seating area and a large outdoor terrace with ample seating. Unfortunately, it was very windy on New Year's, making it too cold to sit outside for long. We played two quick rounds of cornhole on the terrace before heading back inside to wait for two seats to free up.
One thing to note is that their trash bins and single stall bathroom are located outside which was a bit inconvenient.
The bar inside offers 8-10 canned drink options, including both alcoholic and non-alcoholic beverages. There's also a small mini fridge outside stocked with water.
Instead of fresh-made food, they have two Farmer's Fridge vending machines with healthy, pre-packaged meal options. While different from traditional Chase lounges, I appreciated that the meals came in containers you can take on the plane. If you finish your meal there, you can recycle the containers at the vending machine as well--very eco-friendly!
Chateau Ste. Michelle Chardonnay (Columbia Valley): Loved it! A great balance of sweet and fruity flavors.
MERF Rosé: I'm not usually a fan of Rosé, but this one wasn't bad. I just didn't enjoy it as much as the Chardonnay.
Farmer's Fridge Food Pineapple Coconut Chia Pudding: Delicious! Perfectly balanced--not too sweet or creamy--and the portion size was just right. I enjoyed every spoon and would happily eat this for breakfast or dessert regularly.
Farmer's Fridge Thai Noodle Bowl: Made with whole grain noodles and roasted zucchini, the flavor was great, and the noodles had a nice texture. However, the portion size was quite small and wasn't filling on its own.
The terrace is a nice option for a quick stop, but it lacks some of the comforts and amenities of other Chase lounges.
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January 2025 by Andrea Haughton
They can have more stars when they get better hours. The latest opening hour should be 7 am. It’s not terrible when you get to use it. Decent food and drinks. Location itself also sucks at far east end so if you’re not flying delta or Alaska, you likely can’t get there.
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December 2024 by nicole groote
Always have loved this space with its healthy food options and easy access bar. Indoor space is limited, but this evening it’s absolutely fantastic to utilize the outdoor terrace.
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December 2024 by Karl Anderson
Few things bother me and even fewer things compel me to leave bad reviews but…
1. An employee hovered in front of me while I was sitting down with earbuds in, looked at me until I took one out, and said “sorry to bother you, but do you have time to take a survey?” I said “no thanks.”
2. The landscaping almost completely blocks the runway views while sitting.
3. I understand it’s a terrace by name, that I don’t have to spend time there, and it’s probably better that it exists rather than not…but why does anyone think an outdoor space is a good idea in a city with unpleasant weather 2/3 of the year? Outside it was 76 degrees with 45% humidity. After 10 minutes in a long sleeve shirt, I went back inside to sit in one of the eight indoor seats, even farther from the obstructed runway views right next to the entrance and drink line. The indoor area could be re-configured to make some semi-private spaces.
4. Seed oils in most of the foods in the farmer’s fridge except presumably the plain chicken breast and hard boiled eggs. I don’t know for sure because they were out of both.
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December 2024 by Tiara C
All of the staff working at the lounge today were amazing!! From the greeters, to the cleaners and servers! Today was definitely my best experience here yet :) and the food was stocked 🙌🏾
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December 2024 by Dawn Schildhorn
Denied access as a chase ritz card member despite that chase policy grants access as equivalent card to chase reserve. Confirmed with Chase rep on phone. However operations manager Timothy banks and his supervisor trevor north state that they don't have to follow Chase policy that applies to every cause sapphire lounge including at austin. He prefers to grant access to two non-card member guests instead.
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December 2024 by Kai Johnston
This lounge was certainly subpar, for a few reasons. There is a severe lack of choices of both food and drink, and very, very little indoor space. The outdoor space is well furnished and there are pretty cool views of the airport, but it is also very loud, obviously. I would go back, but would not spend any appreciable time there.
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December 2024 by Trey House
Don’t take your kids. The staff were all over me when my 6 year old and 2 year old were playing with the cornhole. Meanwhile, the staff were happy to play themselves. They should just have a sign that says no kids.
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December 2024 by Austin Wirl
This used to be a free area of the public airport for other commercial passengers until chase took over and did a pretty bad job of renovating it. The plant “wall” was just added and they did nothing to reshape the space except add the wall and the seats. That’s the reason there is no charging because it never existed in this space and chase did nothing to revamp the space.
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December 2024 by Angus McAwesome
Lovely lounge. But only open 10 am to 8 pm. ATX is so busy that you must fly early morning now just so you don't have two hour TSA lines.
10 am to 8 pm is absurd
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December 2024 by Ryan Hirst
Every time we come we get the most friendly service.
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December 2024 by Benjamin Thatcher
Staff was attentive, offered free refills when I was sitting on the terrace. Snacks and drinks selection were decent. If the weather is good like today then the terrace is quite nice, just keep in mind you're sitting next to a runway so it's loud and smells like jet fuel lol. I imagine it would be awful to be out in here in the summer months though, there's no cover from the sun at all and the indoor space is really small.
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December 2024 by Colin McDonald
Not a lot of food options, but decent drink options and it's a very nice place to sit when the weather is good.
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December 2024 by Denny Scaria
All the food items in the Farmers Fridge were gone by 6pm. Signs that say out of service are now up on the refrigerator. Chips etc were still available. I believe they don’t restock after a certain amount gets used up.
