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February 2024 by Chris Hinkelmann
Great place to pick up flowers
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February 2024 by Sandi G.
So my best friend send me flowers and paid extra for it to be delivered on Valentine's Day. She didn't find out until she texted me Friday morning(two days later) that it was never delivered. Where the heck the flowers that was supposedly delivered on valentines day went? Then it took them 6 days later to re-deliver it on 2/20. I don't understand why they couldn't have just re-deliver it immediately instead of waiting 6 days later!!! My friend never got refunded her extra fee for it to be delivered on Valentine's Day but it might be an issue with 1800 flowers. So unprofessional!!!!
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February 2024 by Flávia Neves
My husband brought flowers days before Valentine’s Day to delivered in our home because he was out of country. Everything was fine until they called in the same day it was supposed to be delivered saying that won’t be able to delivered the flowers. Just asking if he wants to cancel the order. It was too late to call another company to make the right delivery or to buy other flowers so it was delivery one day after today at 6pm.So disappointed. Don’t buy it.
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February 2024 by Lynne R.
The flowers here are very nice, good quality. However, their delivery service is the absolute worst. On Valentine's Day when it really counts, their delivery person just couldn't get it right. 1. They delivered to the wrong office building. 2. They left the flowers outside of the main entrance. 3. When alerted that the flowers had been taken to the wrong place, they did retrieve them. However, they then left them outside of the main entrance to the correct building. I'm not sure how they intend to ensure any delivery gets to the right person if this is their practice. Absolute worst customer service.
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February 2024 by Mansi Patel
Andrew was incredible to work with at Charlotte’s! Called with a request at the last minute and they had the bouquet and petals delivered within 2 hours! Best experience I’ve had with a flower shop and they truly went above and beyond.
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February 2024 by Kimberlin Moore
We we recently moved to Austin and I came across Charlotte's. I regularly send my wife flowers and I'm particular on where I order from - Charlotte's has knocked it out of the park every single time! Thank you for offering great service, easy online ordering, and beautiful arrangements each time!
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December 2023 by D R
Received a Charlotte’s cornucopia full of beautiful flowers. It was gorgeous and continues to look beautiful. This is the second floral arrangement I have received from Charlotte’s. Both have been impressive in terms of design and longevity. Great job!
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November 2023 by Sheila Morgan
Sent a friend flowers for Thanksgiving and worked with Erica on a custom order. My friend loved the arrangement and sent me photos. It was better than I had hoped for. I couldn't be happier with Charlotte's product and service. I will be using them again when I need flowers sent in Austin.
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November 2023 by Lisa O.
I liked walking into Charlotte's Fiesta Flowers. It's a florist where you can walk into the refrigerated back room and pick out your own flowers at 50% off. I thought their prices were reasonable for walk in.
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November 2023 by Kadie
Ordered a sympathy plant arrangement from out of state for a local friend, and it was handled quickly and easily. Most importantly the arrangement was truly beautiful. I felt a lot of hands-on touches in my conversations with them.Online orders for flowers can feel like roulette, but the experience was great and I honestly couldn't be more pleased.
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November 2023 by Michelle Mullins
My favorite florist in Austin, HANDS DOWN! I love everything about Charlotte and her flower shop. First of all - it is the cutest shop ever. Everyone I have worked with here has gone above and beyond with my orders. Charlotte also supplied the florals for my wedding and they were STUNNING. I cannot say enough good things about this shop and they will always be my first option when purchasing flowers.
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October 2023 by LaNell Rice-Rollins
Go somewhere else if you want it done! I ordered a fruit box for my mother in laws birthday and it never came. I ordered in advance. We her birthday was almost over and we hadn't her anything regarding her delivery, I called. I was told that because we didn't pay extra for delivery during a specific time it was added to deliveries slated for area and would be there within the hour. That would have be around 6:30. They close at 5. After 9 and she hadn't received it I called again and left a voice message letting them know I expected a full refund because she did not get her gift. I get a call this morning @9:30 from someone name Erica to say "the delivery company" let them know that they were unable to get the her on yesterday and questioned if I still want it delivered. I told her yesterday was her birthday. She says yeah I can see that from the card. I told her to refund my money. She says " so you don't want it delivered" Wow. Never again! I chose this location because they are within 5 miles of her house. No empathy. No concern. She didn't seem to care one way or the other. My husband and I talked to her several times yesterday to she at least she doesn't think we ignored her. Thanks for nothing Charlotte's! Never ever ever again
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October 2023 by Elizabeth Allen
A few weeks ago, I showed up needing a last-minute arrangement for a funeral after another flower shop unexpectedly closed. Charlotte's staff listened to what I needed, helped me pick out the flowers, put together a gorgeous arrangement, and had me out the door in less than 10 minutes. Truly miracle workers over there.
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September 2023 by Asjahna O'Neal
Andrew helped my boyfriend with a specialized bouquet ! I asked for sunflowers, and he did the rest. They’re so beautiful I was so lucky to get it as a surprise! He also delivered it within a timely manner, and was so kind.This is one of the best places to go for bouquets they do such a good job 10/10 recommending others!
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September 2023 by Robert Watson
Charlotte and her folks are fantastic. The arrangements are always perfect down to the smallest detail. As you might imagine, my wife is also quite grateful for Charlotte. I have not used any other florist for the past decade, and I never will. She is in my phone as “Charlotte (flower lady)”. Lol.
