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August 2024 by Sgf Dresosa
Alicia was a great help!! They have a lot of cool and affordable stuff in the store.
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August 2024 by John Lopez
Every time I stop by this location ? the staff is always amazing, they always are very helpful and friendly, very customer friendly, love the staff, today I stopped by to buy some tools and Mr. Dalton was the one to help me. This guy right here has the right attitude always in a good mood and very helpfu.l ? thank y'all to all the staff, y'all are amazing keep up the good work.
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August 2024 by Héctor Ramírez
Very customer service . Manager Stephie is very polite and is always giving me good deals on tools and jewelry !!
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August 2024 by lakendra Edwards
Stephanie is a very great pawnbroker. She always acknowledges me and treats me with respect whenever my family and I visit the store. She carefully explains the process and meets my needs, exceedingly. I will continue to do business with her in the future.
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August 2024 by Jordan Becker
In my experience most pawn shops are very rigid in the way they handle customer service and I don’t blame them given the kinds of business they conduct and the kind of people they often have to deal with, especially in certain locations like east Austin. However, my experience with the two young women at this E 7th st location exceeded any and all expectations I might have had.
To be brief, today was the absolute last day that I could put $ down on a couple of pawn loans or they would be lost and some of these items are irreplaceable to me because of what their sentimental value means to me. Of course I know its my fault for risking them on a pawn loan but CashAmerica has always been the pawn to offer the most $ essentially the most fair appraisal of item value for the loan, but I digress….
So there I was knocking on the locked door of CashAmerica on east 7th st around 7:03pm when the hours clearly state they are closed at 7:00pm. Knowing I was most likely the one on the other end of the line, they still answered the phone when I called from the front door and had the decency and patience to let me explain my situation. At this point I had already begun making peace with the possibility that I had screwed up and lost something precious to me( items from my recently deceased father that were also precious to him) when to my amazement Alicia stated that she would let me in to make the payment…I literally had tears in my eyes because of her kind actions despite her being under zero obligation to help me in this way. It meant assisting a customer after the store was closed and the doors locked to anyone not already inside thereby possibly extending the amount of time it would take her and the other woman to get to go home. It meant providing more than peak superior customer service, but rather demonstrating an act of kindness and understanding toward a complete stranger of a customer, even thinking of it now brings a tear to my eye just as it had when she said she was willing to help me. What’s more, there was ZERO negativity, resentment, shortness, or any other kind of attitude one might expect when being put-out in such a way. On the contrary, Alicia and the other woman were professional, exuded positivity of attitude, and generally more kind and pleasant than anyone else I’ve ever dealt with in a pawn shop environment.
This experience did more than bring immense relief as I was able to save my loan items, it moved me to be blessed by such an act of human kindness and empathy in the least likely of places. I won’t forget how I was helped by Alicia today nor will I forget her willingness to simply listen to my situation and actually care, and it will be a source of inspiration for me when I’m put out by customers at my own customer service centered job.
Because of the superior customer service I got from Alicia et al. I am able to breathe a sigh of relief having been able to keep my items, but so much more than that I will be a loyal customer for life.
Best value appraisal of items for $ loan amount, and customer service from Alicia that genuinely moved me to my core at a time when I really really needed that, so thanks, and anyone considering alternative shops, forget it, they’re mostly staffed by unwavering jerks who won’t give you even close to a fair value much less go out of their way even in the slightest to help anyone in the way I was helped today, most close early if slow and don’t care AT ALL the repercussions so y’all, don’t even waste your time, hit up Alicia at CashAmerica and you’ll be treated like a person, something so simple yet so lacking in today’s world.
P.S. I sincerely hope whomever at corporate reads my review in its entirety does something to demonstrate to these amazing employees that their customer service is valued and rewarded in whatever way y’all do.
Sincerely, Jordan
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June 2024 by Garrett Hines
Great deals and great staff! I worked with Dalton and Steffie and they made purchasing a breeze! They also get plenty of hidden gems. Worth checking out!
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January 2024 by Rosendo Castellanos
Great Place To Shop At. Staff Is Super Friendly And Willing To Help You Find Anything You Need. ?
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December 2023 by David Penick
The team has saved me on many occasions, and they always seem upbeat.
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September 2023 by Satriani Carrillo
Clarissa was great, good customer service was very helpful and was able to provide information on different items at other locations
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August 2023 by Kiwi “Baby girl” Jones
Be careful when you do business here. The store manager is sketchy. I suggest you go to another pawnshop. Don't recommend this place.
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July 2023 by Kiwi Jones
Be careful when you do business here. The store manager is sketchy. I suggest you go to another pawnshop. Don't recommend this place.
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June 2023 by Christopher “SIREMRO” Barefield
The manager that works at this location with curly hair is not very good with customer service… Majority of everything they have on there the shelf’s are over priced an he really doesn’t believe in cutting deal after a person spends larger amounts of cash in This particular store… I won’t be coming back to spend my hard earned cash in this location ever again an if you know any better you would do the same
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February 2023 by Chris Turner
Awesome service from the ladies here, good return on some tools I brought in and an absolute deal on an amp. Will definitely be back here in the future!
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December 2022 by Michael Scofield
The world over, "out the door" means the price quoted includes tax. Please train your employees better.
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April 2021 by Rickey Lankford
Well if you're a person of this day and time we us plastic but not here
