Carpets in Austin, TX

“We bought an amazing living room rug from them a few months back. They have the best quality rug's and provide, such an amazing service . We brought it in for cleaning, and it looks as if we just bought it . Our family only trusts Kiu with Bijan rugs.”

“I contacted Julian when my cat bit through a kitchen water filter pipe under the sink and caused a leak to go undetected for a week on the wooden kitchen floor. I thought that I would need to replace majority of the kitchen floor. When Julian came out, he was professional, communicative and really easy to work with - we would do calls as well as text messaging, which was easy in avoiding phone tags. He recommended replacing the worst affected floor boards and worked with me on ordering the replacement parts. He went into detail on the work that would be done and on the pricing and gave his reasons for what he recommended to do. The job only took one morning and the replacement boards look exactly like the original ones and it's almost impossible to tell that they were replaced. I would highly recommend Castle Flooring for all your flooring issues.”

“Updated..Matt from carpet stop reached out and was absolutely 100% genuine in his concern for our issues. He resolved our issues with 100% satisfaction and has insured us that the communication between the installers and customers will be improved..I am happy with the Cortex luxury plank floor we picked out. Our home is about 1422 square feet and we had the entire house done for a little over $13k. Tim and Ryan were easy to work with. HOWEVER, their installers are a totally different story! Zero communication or care for any items they moved in my home from them while doing install. They decided to park in my driveway and work on their broken brake line while parked there. Left nice puddles of brake fluid along with the empty brake fluid can they threw and left in my front yard. FYI..I have an electric vehicle so it was NOT already there. They attempted to scrub the top layer off the cement to fix it while we weee not home!!! They have come back and pressure washed twice which looks pretty good. I had my plumber come and remove all toilets and he was coming back to put them back in once job was done. Well, he came back and was very upset to fine the installers decided to install one of my toilets incorrectly and left major parts for it in the tub! That had to be removed and redone by my plumber at cost to me!!! Then they decided to move my new refrigerator by pulling on the doors and now the doors are out of alignment! I now have to call the manufacturer to have them come out and fix at my cost!!! We let them know what happened and they basically denied it and called us liars….?? I now have to pay for that cost..if my doors were broken I would have certainly had them fixed…It’s so very sad that a shop who had great customer service is getting a low review because of the installers!!!! I would not only never use them again but would run as fast as I could the other way due to the installers! Please make sure when you are having floors done, VERIFY THE INSTALLERS!!! I certainly expected more for a $13k job!!!!!!!”

“I'm a designer--Garrett, the owner, is incredibly attentive, helpful, and patient. He is my go-to for flooring in Austin. His inventory accommodates any and all of my project types, styles, and BUDGETS. He doesn't 'push sales' and is always highly responsive when I need a quick solution.”

“I can't say enough about how amazing Cindy Butler is! Cindy helped us find a match for a discontinued LVP flooring in our house. She provided installation advice as well as ordered the flooring for us. When we had to order more because we had to replace some of the flooring that had previously been installed incorrectly, Cindy was there for us. A box had been damaged during shipping of the second order and Cindy let us keep it and credited the cost back.”

“Save yourself a lot of time. Go straight to Carpets by Conrad and do not spend any time shopping around. Mike is the Sales Manager and he is one of the most customer-oriented, professional, and knowledgeable people I have ever met. All he wants to do is to be certain you get the flooring that you want and need and that it is installed in a timely and professional manner. Mike spends time with you to explain options and to assure you make the best choice. Additionally, the installation team is outstanding and professional. Would give more than 5 stars if there were more to give!”

“Very patient as we were not sure what we were looking for, prices were affordable. The installer was very nice and advised us how to care properly for our new flooring. Would recommend to others !”

“We had hardwood floors put in the entire upstairs and master bedroom. We had to match existing flooring and Gina did a great job of finding an excellent match. She is very personable, knows her flooring and is prompt in her follow up. She did a great job in every aspect of this remodeling project. In addition, Oscar did a superb job of installing the hardwood floors. Flohr offers competitive pricing, people that know the business and they deliver quality products/service. Five Stars for sure!Jim/Donna C”

“I had a great experience working with Ty. He's knowledgeable about not only the flooring products but also the entire system that goes into creating a long lasting floor. While visiting my job site, he made a number of observations and recommendations for fixes to things not even related to the floor work! Highly recommend him!”

“Tx Flooring Pros recently completed their second wood flooring project for me in three years. We were challenged to find just the right product to stay within budget and coordinate with existing stained trim. After we passed on initial options, Billy later found an alternative which worked well. The work was completed quickly and efficiently. Pricing was very competitive with no surprises. The crew was very professional and cared about the details. We are very pleased with the outcome and that we have new flooring just in time for Christmas guests.”

“stopped at the SB i35 location too look at lvp/spc samples. lots of samples in a small space. Jackie was incredibly helpful in trying to track down something that was similar to the sample that i brought in. we were unsuccessful and Jackie told me the Burnet location was a larger showroom with a wider variety of samples and encouraged me to try there.”

“Jonathan at ProSource is a treasure! He is fun to work with and has positive, calm energy. He has a great eye and sees texture and color in ways I wouldn't have thought about. He also doesn't push any of his ideas onto the customer; the second I said no to something, he would say "sounds good" and whisked it off the table to move on to other options. No explanation needed! It made me feel really comfortable being honest with him. Jonathan helped us stay in budget and even did some competitive pricing for things like our vanity with quartz countertop. I am so pleased!”