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December 2023 by Kary Kessel
I had a very poor experience during my recent visit. I had been to this place several times before and always encountered delays, but this time was especially frustrating. My child was running a high fever, so I decided to use the web check-in option and wait at home as instructed on the website. After 40 minutes, I received a notification that they were ready to attend to us. I went to the facility and waited for an hour without being attended to. When I inquired at the counter, I was met with a very unfriendly response, with the staff member stating that it was not her responsibility. This was extremely disappointing. I won't be returning, and I definitely do NOT recommend it.
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December 2023 by Andrea Cermak
I made a call ahead appointment. They texted when I should go in and I was taken back in less than 10 minutes of arriving. The staff was pleasant and helpful. The doctor came in a timely manner. The nurse and Dr Chioma were efficient and knowledgeable.
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December 2023 by Marquis Calmes
Easy to get appointments but the staff seems undertrained and over worked. Went in for a sore throat and the nurse was standing off to the side and not looking in my mouth while swabbing. The test for strep came back negative.Conditions worsened so I went to a different doctor. Strep test came back positive pretty quick.
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December 2023 by MJ J.
Just left this location and, while I am someone who will generally do anything to get out of going to the doctor if I don't absolutely have to, I definitely would not mind coming back here in the future. The wait was short and the staff was so friendly and sweet. I genuinely felt like they wanted to help and I really appreciate that as a patient. I would definitely recommend them for anyone needing an urgent care in the future. So glad I drove the extra couple miles to this location.
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December 2023 by Betsy Torrey
Highly recommend! Chioma was extremely professional and knowledgeable, I felt completely comfortable with her opinions and guidance on my injury. The medical assistants were fabulous as well, it was one of the most comforting experiences I've had at an urgent care center and will definitely recommend them to anyone in the area.
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December 2023 by Greg Moore
Super efficient system. Great doctor care! Texted me when it was time for my appt. Set driving time in their system so when I got to the office, I waited 5 mins only both times I went. Modern system!
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December 2023 by Anand P
Charged me twice for a visit. I told them so many times that they will get paid from my insurance. They did not care and charged my credit card. Then they got paid from my insurance and have now supposedly mailed me a check. All this waste of time and expenses for them and me. Plus I need to waste more time in making sure I receive that check.They used to understand this before but a new receptionist is rude and does not want to listen. Never again visiting this location.All other medical offices understand that my insurance pays them.
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December 2023 by Delia Sescioreanu
The online check-in was very convenient so I could wait at home. Within 30-40min, I received the text to come in. Once at the Urgent Care, I was seen right away by the nurse. I felt the whole process was very efficient. I was seen by Chioma Okechukwu, NP who was extremely knowledgeable, patient and helpful in solving my problem. Thank you!
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November 2023 by Kris Norman
Everyone was friendly, fast and knowledgeable! I came in for a sprained knee, and the did x-rays, and fixed me up with a brace until I can get into see an orthopedic doctor. I have had an excellent experience every time I’ve been here.
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November 2023 by Margaret Allen
My daughter was seen after an accident for a concussion and sore shoulder, neck. She was not prescribed the correct dosage for her muscle relaxer, no pain meds were prescribed, no steroids. She ended up having to visit a hospital ER a couple days later which is how we found out dosage was incorrect and why after receiving a concussion diagnosis and discussion of shoulder pain was she not prescribed pain meds?! Just ended up costing more money.
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November 2023 by Wild Fire
Quick, professional, and friendly. If our doctor doesn’t have appointments available this is where we go. They’ll take good care of you.
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November 2023 by Cecelia Pedroza
The staff here are super attentive. They got me in quick and did a thorough evaluation. My insurance sucks and I had to pay a high co-pay, but PA on duty made it worth paying that amount. Honestly wish she could be my primary care. ? definitely recommend this location.
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November 2023 by Brianna Cepeda
When I went to a location in cedar Park I did online check-in and registration waited over an hour to be seen. Just to be told I'd have to go to a different location because of short staff. So I arrived at the Avery ranch location. They were quick and so helpful. Highly recommend this location if you need care now.
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November 2023 by Nuggly
The place felt very calm. Quiet. It was a completely reasonable wait time. Hopefully, my wound heals well after Urgent Care’s care. The staff who helped me was friendly and informative. Thanks!
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November 2023 by Robert Riley
I went to Urgent Care In Cedar Park today and the experience was great. Online registration was quick and easy and the staff were pleasant. The medical assistant Mariama and Dr. Martinez were very professional and provided great patient care.
