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March 2024 by GOPAL KC
I would like to say thank you to Tom at the Shelby lane Caliber for such great customer service! I would recommend to family and friends!
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March 2024 by Sean Quigley
Went in for an estimate and got lectured about wasting people's time before being given an absurd quote and told anything broken by technicians would additionally be on my dime. Felt incredibly greedy and rude while I was treated like a child
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March 2024 by Vernon Edwards
I recently had a highly satisfactory experience at Caliber Collision, and I am compelled to share my positive feedback. Ernest, my dedicated service advisor, consistently provided comprehensive updates throughout the entire repair process. Tom, another valuable member of the team, was readily available to address any inquiries I had regarding my vehicle. Additionally, Lisa at the front desk exhibited exemplary customer service.The collective commitment to professionalism and customer satisfaction at this location exceeded my expectations. I am genuinely pleased with the service I received and wholeheartedly recommend Caliber Collision for any automotive repair needs. The expertise, attentiveness, and courteousness demonstrated by Ernest, Tom, and Lisa make this establishment a standout choice for vehicle repairs.
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February 2024 by Elizabeth Pacho
I had a great experience with Caliber after suffering a hit and run. Brian was great to work with, he kept me updated, was honest and promised to have my truck looking as good as it did when I bought it. Brian kept his promise and my truck looks great.
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February 2024 by Carmen Gioia
Jonathan was professional and very helpful when the parts manufacturer was delayed. He went above and beyond to locate the parts from another supplier. I can't recommend him enough.
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February 2024 by Joy Harris
Great group of people. Got my truck in and out . Looked better than when I purchased it.
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December 2023 by Carlos Reynosa
I took my vehicle for repairs and was assign an adjuster (Nellie) who was very professional and would actually contact me about anything and all updates of my vehicle. For odd reasons, she moved on with her career and I was assign a different adjuster David. David has not been able to return my calls or update me with the process of my vehicle. I called today and was informed that the GM of this facility would return my call. No one called and another week has gone by without any knowledge or progress of my vehicle. I do not recommend this facility for there neglect of there customers nor there concerns for there customers. My vehicle has been in there possession since 11/09 and I'm paying out of pocket for my rental. Therefore the importance communication is highly for me!
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December 2023 by Matt Wolfington
Updates were misleading. Repairs were not timely and I am not blaming parts delays that were anticipated. Car was not even ready after being told to pick it up. Missing parts: TPMS sensors were missing from the tires.Car was not clean upon pickup. Terrible experience. My insurance company was even shocked and had to get involved because of the lack of professionalism and inability to make progress on repairs.
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December 2023 by Marshall Saleman
My car was considered a total loss, which I did an owner retained loss. When I got the car back there was more damage than when I dropped it off. It seems added damage was made to increase the cost of repair. Someone tried to break into the trunk and there are dents on both sides of the trunk from this damage that was not there when I dropped off the vehicle. Further more there is personal property missing from the vehicle. A 12” hybrid audio Clarus subwoofer, and Mercedes logo projection lights were removed.
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December 2023 by Koray Adams
Waaay too pricey, like they don’t even do what you want them to do. They automatically tell you that you need to change 5 extra part that you may not even need. But this place for insurance companies only, stay away from it if you go out of pocket.
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October 2023 by C T
10s all around and great shop all around. No issues, car came back better than inspected. Was greeted with gracious updates throughout the entire process!!!Services: Steering & suspension repair
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October 2023 by Noelle Barbosa
Great customer service. Was updated frequently. Repairs were completed sooner than expected. 10/10 would recommend! Thanks Brian!Services: Tires
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October 2023 by Ellen
Great experience after a fender bender. Super professional, quick repair, and excellent communication throughout! Thank you so much!Service: Body & Trim
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September 2023 by James Smith
The short story. Was told two weeks to make repairs. It took 3 1/2 weeks with the rep. telling us tomorrow we will have it out six times. Lies after lies after lies.
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August 2023 by Joaquin Jacquez
Embraces predatory practices with Austin towing company for off hours parking.
