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April 2024 by Carole Thorp
Gates are frequently left open.
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December 2023 by Emily Pyclik
This business will never stop charging your card even after being put on notice repeatedly that they are mischarging you. They will swear that they have your credit card information deleted and that’s a lie. They are a shady and fraudulent operation. Take your money elsewhere or be prepared to hire an attorney and/or go to small claims court.
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November 2023 by Mark Lakins
They will not stop charging my card months after I went in person to cancel my account. They literally don't know how to stop payments after you move out. They ensured me my credit card had been taken out of their systems, and the hand written CC number was shredded. I have spent hours over several phone calls and meeting in person with Lisa and Kathy begging them to stop charging my card. They cannot function on the simplest of levels. Before I cancelled my units, they cut the locks and left the contents of my unit open. Take your money and go elsewhere.
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August 2023 by Scott W.
The only good thing you can say about Burnet storage is that it is conveniently located. I have stored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...
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June 2023 by KD KD
I had my inside unit broken into, and the management was very unhelpful. They accused me of having a person targeting me specifically - they asked "do you have any enemies?" Um, no, and if so, none that know where my storage unit in the facility is EXACTLY! They refused to provide camera footage claiming their cameras don't record, they are only for surveillance. They also couldn't refund me any rent for that month, even though I, of course, moved our immediately. Beware what you're getting into, especially if you value what you're storing.
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April 2023 by Chase Yeats
30 bucks a month ain't bad
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August 2022 by jorge alberto vela a
Nice storage space, very convenient
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July 2022 by Candice K.
Locally owned business. Everyone is really nice and they have great prices. Recommended!
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July 2022 by EL Taylor
This place is truly awful. They will break your locks, they are not responsive, they have no customer service and raise rates continuously and randomly. Everything we had in storage was covered in mice and rat droppings and had been chewed up by what seemed to be dozens of rodents which evidently are the real property managers.
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May 2022 by andy mcgee
Location is nice, but the staff is incredible. Highly recommend
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March 2022 by David Gann
Nice older facility. Was helping a friend move and needed a quick hand with a dresser. The maintenance guy Chris was very helpful. 5 stars easy access
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November 2021 by Dewayne N.
What a great group of people who run this business. Outstanding customer service, clean and well lit area, units are well kept and in prime shape. AND they have military discount for active duty service members. Great nostalgia from the old drive in days. Highly recommend these guys!
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September 2021 by Jenn Rangubphai
Locally owned, family operated.
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August 2021 by Ethan Stocks
Great place. Great options. Very kept up well.
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July 2021 by Skyler Collins
Kathy made repeat errors and was unclear about fees and very rude during a telephone call to resolve a mistake of hers (a call that she made two days after I was told I’d hear from her).
