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November 2023 by Alani Okafor
I reserved my truck days in advance. I got a call roughly 24 hours before time to pick up that they don’t have any rental trucks. Awful service & no consideration!
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June 2023 by Sundeep Maddirala
Terrible service. Website tells you trucks available. But when you show up the store they dont have any. Complete sh**!
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December 2022 by Sabrina M
Got charged for them but I never used their services
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December 2022 by Sabrina Medlock
Got charged for them but I never used their services
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September 2021 by Jon Kattz
They had exactly what I needed for my move and my reservation. Truck was clean, had ac and the staff was friendly. A+
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August 2021 by Tammie Alexander
Never again! And if you're thinkin about it...DON'T! I reserved the truck the day before and paid online. I entered all my info and drivers license so things would go smoothly. I am on my way there and realize I have an email from them which was timestamped at 6am that morning stating that if my insurance didn't cover I would have to go with their plan. I'm thinking. Maybe 20 dollars or so. Nope, it doubled the price of what I was paying for the actual truck rental!! I told the lady I was unaware of this when I booked if since I hadn't seen it till they sent the email at 6am and she smuggly tells me they aren't even open at 6am! She didn't care for me to show her the timeatamp on the email either. Not to mention before the insurance discussion, they forgot to mention that they were out of the 12ft trucks that I had reserved so I would need to take a 16 footer. I should have known something wasn't right with this place because driving up I was already turned off by the grafiette written on the trucks and the condition of them. They were very unclean and looked raggedy. Needless to say I walked right out of there and rented a truck from Penske which not only was half the price, they had the actual truck I requested in the first place and the truck had hardly any miles, was spotless, and clean!
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July 2021 by Nathan Schwarz
Reserved a 26 foot truck, was given 16. No call ahead, no email, these guys couldn’t care less. Truck was a joke, so bad after driving it across the country Budget took it out of service. Do better, simple.
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May 2021 by Kris Wong
Total ripoff! I made a reservation online for a 16-foot truck for this past Saturday, 4/10. The quote I received for the price was $54.36. I saw no information at that time of any additional expenses that I would be required to pay. However, when I got to the store it was a completely different story. All of a sudden I had to provide several different details about my insurance policy, and I was told that if I couldn't verify that I was covered that I would have to purchase insurance that cost MORE THAN THE TRUCK RENTAL ITSELF! Totally predatory practice! Here I was on the day of my rental and I was stuck. It's not like I could get a truck elsewhere at that point. My total for the rental came to $145! That's nearly 3X the quoted price. Totally unacceptable.
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March 2021 by Steve Allen
Very helpful and friendly, to boot!
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June 2020 by Manuel Diaz
Two hours before I’m supposed to pickup my moving truck and trailer saying my truck isn’t available when I made the reservation a month ago, with new solution or assistance to resolve.
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May 2020 by Manuel D.
Two hours before I'm supposed to pickup my moving truck and trailer saying my truck isn't available when I made the reservation a month ago, with new solution or assistance to resolve.
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February 2020 by Ariella Paxman
Ghetto. Broken glass and/or something in the parking lot, chain locks and bars on the doors. Waited over an hour before even getting helped!
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October 2019 by Kate F.
The absolute WORST customer service. If I could do a 0, I would. I booked my truck online, I went with budget because they did a First Responders Discount. I booked it at 10:40am to pick up at 2:30pm. At 1:45, as I was on my way, I received a call from a lady who said they didn't have the size truck I ordered. I asked if anywhere near them had one, she put me on hold. 10 mins later, she still had not switched back to give me an answer, and because I was so close I went by anyways. As I walked in, she was on a PERSONAL phone call...while I was still on hold waiting for her answer. She got up, and a male worker started to help me. I asked why they didn't call me sooner to inform me they didn't have the size truck I ordered, his response, "we were busy outside." I agreed to get the next biggest size truck. He asked if I wanted the insurance, which I declined, he handed me a paper and said this needs to be filed out. I asked if he would explain it to me. His response "call your insurance company they'll give you the answers. I'm gonna be outside getting your truck ready." At this point, I grabbed my ID from the counter and told them I would no longer be renting a truck from them. RUDE RUDE RUDE RUDE.
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September 2019 by jessica burks mcglothern
Wasted my time, lied about what was available to get me over there and tried to rent me a different truck for way more.
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July 2019 by Bill D.
I wish I could give budget 0 stars. They put me in truck that broke down, then when I called the help line they told me to keep driving the truck until it breaks down completely for them to send a mechanic out. I drive it a couple more hours, call back, and then I was told that a mechanic could not work on the truck until the next buisness day. I was not offered a replacement truck because they did not have another truck available unless I wanted one much much smaller than the one I originally rented. They also REFUSED to refund me the money so I could go to another rental agency. So far I am out $1200
