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“Vimbai is a wonderful person and it’s the smile for me. He is always helpful and suggests the best and easiest ways to get all things done! D’Onna is great, friendly and patient! Love them ?”
“Audrey Lynch and Haley Tuck walked me through a flawless loan process. PECU has been my primary banking institution for over thirty years without one single hitch in any process along the way. Keep up the good work.”
“Each time I go into the PECU branch on 42nd street the service, expertise and helpfulness have been wonderful. I’m happy to have been banking with PECU for over 40 years.”
8:30AM - 5:30PM
8762D Research Blvd, Austin
Banks
“The women who work there are always very polite. I got busy with Christmas and lost all track of the days and totally missed my due date and when they called to remind me they were so sweet and understanding. Even when I went in all the ladies there greated me with smiles. Just love there attitude I would definitely recommend this to anyone that might be tight on money. Thank you ladies job well done.”
9AM - 4PM
4008 Medical Pkwy, Austin
Banks
“Carrie and team were excellent and made the entire process smooth, personal and even enjoyable. Super detail-oriented and upfront about everything, it was great working with this crew.”
9AM - 5PM
2702 Bee Cave Rd, Austin
Banks
“My experience with senior banker Yariela was wonderful. I came in to set up a new business account and she walked me through the process with patience and high energy. My questions were answered and I felt I was really taken care of!”
“Lance is the most helpful banker I have come across. He has a wealth of knowledge in banking and if he does not have the answer, he will find it for you.I highly recommend banking at this location. You will have a personalized experience and warm greetings by all the staff!”
“All employees are good ..helpful.. always welcoming smilingM staying in Georgetown but I like to go to this branch every time..I don’t believe they believe they behave rude to anyone…no chance…Best Brah…Dharmesh..”
“Great service, great location, very friendly people including the manager who met with me directly.
The poor ratings others have given are largely about hours which is the norm for most banks.”
9AM - 6PM
4515 Menchaca RdSuite 201, Austin
Banks
“Keith and his team are are great resource on many other technologies tools for your biz as well as the merchant account services. He is definitely worth checking into to not only save you money, but help you streamline your business processes.”
“I have been Charles Schwab customer for a long time and always had a great experience with their customer service!This time I had to deposit a large check and was running a little late leaving work. This branch was closing doors at 5:00 PM and I showed up 10 min before that. There were no customers and door was locked already. As my last resort I knocked on the door and was pleasantly surprised when the branch manager came out, opened the door and gladly helped me to deposit my check!Thank you Charles Schwab!”
“I have been with this bank for more than 8 years and the service is always fast but in 2022 they have 1 EXCELLENT bank LARISSA BENITEZ her attitude is very hungry and she receives me with a smile and a very hungry attitude if I have doubts she helps me and I am a witness when I wait for the days They are busy, they are very hungry with all the clients and lastly if you can help us with something else and thank us”
“Is such a nice experience when you found a bank that is Happy, as a name and the people that worked inside even happier.I meet an amazing human beings inside the Happy bank and so helpful, on customer service they are the best.Special Thanks to Michelle and Brian for making banking so easy and Happy you were the best on everything.Thank you again I want to keep going to deposit again and again.”
“Donna Reynolds has helped me transition with banking for the last two years since a close member of my family's death. She and her staff have always been super helpful, compassionate, and always have gone beyond the call of duty. The small town customer service shines through at this bank in Coupland, Texas.Because of logistics, Susan Tressler and Jonathon Kamenicky at the Pflugerville branch have also gone beyond the call of duty as well. Pflugerville bank rocks, too. My business continues with Citizen's because of the people and products I've mentioned above. Respect, kindness, and charm continue to be in order at both of these banks. I'm truly amazed and blessed with the amazement and kindness shown and given to me during this transition from both of these branch banks. I will also give kudos to the Cedar Park Branch, too. Thank you Citizen's.”
“This bank has been of tremendous comfort and kindness for our business and personal accounts that we recently set up. The folks are very friendly, efficient, and I would highly recommend banking with them, whatever your needs are. A shout out to Dimitri for all of his help with our commercial loan to help us keep growing! THANK YOU!”
“We just got a mortgage loan with prosperity to buy or first house. I never thought buying a house could be so easy! Our loan officer Brittany Burdette was so helpful and responsive, and everything went very smoothly. My partner and I are very happy with the loan we were able to get, and thrilled to be homeowners.”
9AM - 5PM
5017 W US Hwy 290 Service Rd, Austin
Banks
“Omg the girls at that place are quite friendly and kind, they always show a smile that spreads joy. I love going to this place because of the good treatment and good customer service.”
“Excellent service every time I come in especially from Elizabeth Nguyen. She makes me feel like I am at a small bank and I get treated with attentive and personal service. Amazing!Manager Ted is always helpful as well”
9AM - 5PM
5925 Steiner Ranch Blvd, Austin
Banks
“Jeremy was extremely helpful in setting up a new account. We already had another account with the bank but he took the time to explain our options and walk us through the paperwork. A truly outstanding experience!”
9AM - 5PM
301 W Slaughter Ln, Austin
Banks
“I was STRESSED when I came into the branch due to me making a silly mistake that almost jeopardized a $25k purchase that I was making. Krystal Troup and David Rebollo stepped into action with an incredible sense of urgency. I honestly thought that the bank would give me a hard time, but Krystal assured me that this was a fixable solution that they would handle. I was really impressed by their professional yet friendly approach to my problem. I do not think that I have ever felt it necessary to review a financial branch, but this crew really went above and beyond. Thank you guys!”
“Great customer service and the ease to speak with someone about my account put my mind at ease. Never a problem with this branch, will be banking here for many years.”
“Great working with Grant Williams on a commercial credit card. Quick and easy process with great rates!
Have recommended Grant and Southside to many of our customers.”
“The customer service is outstanding. I had failed to notice that my payment did not go through for our rental home (I simply transfer money from the app from our southstar checking account to the mortgage I have with southstar each month) and I received a very personal and friendly email about it from Trent. Thankfully they sent the email or I may not have noticed for a while!! We figure out why it was stopped and remedied the situation immediately! May move all my accounts here due to their customer service! And they are super friendly when I go in as well!”
“I've been a member of THCU (Texas Health Credit Union) for about 5 years and the staff are always helpful. From the teller to the executive team members. I'll like to give a shout out to Cody who is fabulous and he always provides amazing customer service. I am willing to drive into branch but I can't wait until there is more branches openings throughout the Austin area and surrounding areas too.”
“Every time I've come here, they help me 100% and are very fast and efficient with things! I appreciate all the banking-related help I needed when I was moving. The people who work here go the extra mile :)”
“I realIy appreciate the help from joshua rivera he is very helpfull person hez very knowledgeable he quides me at all time whenever i were having queries love to be part of wood forest……..”
9AM - 5PM
98 San Jacinto Blvd #150, Austin
Banks
“Just opened up a high yield savings acct to take advantage of the 5.1APY. Did everything online, was super easy and straight forward. Did a test run of $100 just to make sure all is well. And seems to be running smoothly. Can’t complain. Love free money with 5.1% return. No minimums and max of $1M. I dig it”
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“The weekly updates and, if needed, other updates were so helpful in helping me with the closing process. They were always available to talk and answer my questions. When a big problem came up, we were able to talk it out and still make things work, which my buyer was thrilled about. This made my job so much easier! I enjoyed working with them.”