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May 2024 by Casey
Really great store if you’re looking for a birthday present for a kid. They have Disney clothing, backpacks. So many great gifts.I was greeted when I walked in. And when I cashed out the lady chit chatted with me. She was very pleasant and wonderful. I’ll be back around Christmas time too!
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July 2023 by Lukas G.
Really neat selection of merchandise, there were different Pokémon type shirts and a lot of different Pokémon and Disney merchandise. There was some anime stuff too, though I'm kind of out of date with what's in. We went for a squish drop, and weren't successful there, but had a nice time.
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May 2023 by Alisha Banks
This REVIEW is not for Austin Boxedlunch but for ROUND ROCK store ! They have no page yet . Will update to that page when it is online.Horrible customer service in ROUND ROCK store ! Store worker was very rude to me and my granddaughters when we were there very dismissive and uncaring . the worker was walking around the store on cellphone speaker phone and ignoring paying customers and rolling his eyes when asked for help and walked away he kept turning away when approached to ask for assistance and only one other worker was checking out and unable to help me get the tall item down . He was shouting to a lady on speaker about how he should get money for doctor to visit and texting as he stood behind counter later and not checking anyone out . Horrible to see such nice store hire uncaring workers like him , making me not want to come back to ROUND ROCK location . Management should be aware of this issue with your worker taking on his personal speaker phone while customers are in the store and need assistance and hiding his name badge and eye rolling when asked questions by me and other customers there, love the store but will NOT recommend people shop at new ROUND ROCK stores
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April 2023 by Victoria P.S.
Store associates were paying a lot of attention to all customers.Store was very organized and clean.Little bit slow at the cashiers.Love when they have promotions/discounts!
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December 2022 by Kayla Silvey
Store is always well stocked and clean when I visit, employees are always nice and helpful.Shout out to Tyler, I recently picked up an online pre-order for some funko pops. I exchanged a couple of them for others that looked better in store. One figure didn't look great and I decided to exchange it the next day. All the in store pops looked the same but he went to the back to double check for me which was very kind. Wound up just returning it but customer service was awesome.
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November 2022 by Salman Bin Habib
Loved the anime collections with all the t shirts, and cool collectibles like bubbleheads and splush toyswhich are really a heaven for animals lovers like me!The store has a lot of different anime stuff like Naruto, DBZ, Attack on Titans, Pokemon, to various cartoons and animations.
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November 2022 by JR
My partner and I had a negative experience with the store manager here. We stopped by to check out their store and found some cute pins, so we headed to the register. My partner has an employee discount from a partner store that they wanted to use. We brought the pins to check out and paid successfully with the discount, but we payed using my card as couples tend to do. We share our money and switch between who pays for little gifts like that. Anyway, after we used my card the manger then asks us if we were married, to which I responded "not yet" then he says that we cant buy the pins with my card & we will have to return them and use my partner's card, because it is their discount. I would understand that policy if it was a crazy expensive or exclusive item, but it was not. The total of the two pins was less than $15. He then proceeded to tell us that we could call HR to request a written note stating that we were domestic partners and that I could pay for their stuff with an employee discount only after it was stated by HR. I could only think that it was a personal bias of his to call us out on a $14 purchase especially as he let us completely pay, before mentioning any "policy" about paying for others. I hope box lunch learns to keep their employees political opinions separate from their policies, it really sucks that we experienced that because we had loved going to box lunch beforehand.
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November 2022 by Iconic blue
I just have to say I’ve never had a bad experience here ! The staff are always helpful and fun to be around . Mike & Thomas were fantastic and great with helping me with my purchase. I’m so happy I have this Boxlunch here in Austin ?.
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November 2022 by Cynthia Marie
Fairly priced nerdy/anime items & when we went they had a cool set for Stranger Things to take photos at
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November 2022 by Candy's Garden
Such an amusing place. Tons of cool items for anyone to find interesting. Plus, they offer a Military discount!
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November 2022 by Patrick Knobb
The store is clean and organized. Thomas helped me choose a birthday gift. He was super helpful and patient with me . Definitely deserves a raise , answered all my questions and gave me great recommendations. They loved their winnie the pooh birthday day gifts.
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November 2022 by Apolonia Vazquez
I came in just to look around and me and my family ended up buying a handful of shirts and sweaters. We got check out by Sarah. She was so sweet and so helpful. She deserves a raise! Everyone else was also very kind and helpful. I love to shop here and the customer service is always a1.
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November 2022 by Anita Wong Yiu
Good selection of collectors items. They sell Loungefly bags from Disney collection, Sanrio also.. I got a boba sippy cup, Aapa magnet, and a 101 Dalmatians blind bag keychain. So many different items from numerous fandoms!!Store is clean and all tidied up. Only thing is for today I had to pay at their outside kiosk since their cash registers weren't working.Will return again!
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November 2022 by Peter W.
Very fun products, but I have to give a poor rating for customer service.Long story:Bought some Kirby PJs because I'm a dork. I checked out in the kiosk area as directed by staff. I drove home before realizing a security tag was still attached. I live a 20-30 minute drive one way from the mall, so for this inconvenience the associate apologized profusely and gave me 5 coupons (25% off expiring too soon to use, and 4 coupons worth $15 on purchases $30 or more, stackable). They also told me to contact the company through customer service on the website and I did.Firstly, the coupons do stack, but the website limits to 2 per order. And it is not stackable on existing discounts, so with today's website discount of 15% off a total order ~$80, half of my coupons are worthless; and I'd need to spend on two orders to take advantage of all of my coupons that didn't expire. Strike one. Secondly, I have not heard back from the customer service contact regarding this failure. Strike two. This was an overall unpleasant experience and the BoxLunch's service recovery failed for me. I will not be patronizing this company and will probably recall this sour experience if/when it comes up in future conversations.
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November 2022 by Very Raft
Expensive but interesting place to shop for unique gifts. Similar to Hot Topic. I bought a pin for a birthday present ($11).
