-
February 2025 by Breezy Ellison
This place setup my phone my Hotspot not working my calls keep drop on top of that when I don't have on my wifi it saying i don't have phone data and to call voltage also that my pho.e not register I had my husband go they cashier lady keep to reset the phone and update it we gave done that multiple time
-
February 2025 by Adan Escamilla
Excellent service María from Colombia helped me recover all my information.
-
September 2024 by Allie Samilpa
I think I'm going to switch back to cricket. My phone runs slow. it's always loading just sucks
-
March 2024 by Leonard Ryan
My phone's offer price and the lady that sits inside the store that cannot let you talk health force you to buy a phone not good customer service
-
January 2024 by Aracely Ortiz
Since they changed owners, customer service is pathetic, they do not seek to retain the customer, if you have a problem with the device they only tell you to call customer service at the company to which the phone belongs, when they are the ones who sold me the phone in less than 3 months, the replacement arrives and for switching the line, which was already activated, they charge you $35 to change the service to the new one, I understand that when you start your line on a new phone for your pleasure it is fine But in this case their product went wrong, they should come to an understanding with the supplier. I spent years with this store when the previous owner was there, he was responsible for what he sold you and had an understanding with the company, here they don't bother, better order it online directly with the company with the offers and just go and activate it.
-
November 2023 by Dolores Garcia
Could use improvement!!
-
July 2023 by Will
The cashier was nice, but there is a $4 fee to pay a monthly bill using cash. I can understand having a fee to pay using a credit card because credit companies charge stores when credit cards are used, but what charges are there for being paid in cash. The only way to avoid a $4 fee is to enroll in autopay, which you would have to go through the trouble of cancelling if you cancel service.
-
July 2023 by Bryan Miller
They don’t honor online prices. Double or more in store.
-
June 2023 by angel valdez
Good service
-
March 2023 by Illia Levchenko
Ladies were nice and helpful to me.
-
January 2023 by Lexi M.
Boost Mobile is affordable but really bad at CS. One hand doesn't know what the other is doing here with this company. I was having issues with my service and went in person to the store and they deferred me to call the CS to who knows where outsourced person answered. Boost has switched to a new app and didn't notify me u rip after the fact for at worst 3 weeks. I couldn't pay my bill because the autopay was disabled and the new app had none of my account information. I was told I now had to wait 6 days or maybe 25 hours to see my account information. The rep had no idea what she was talking about and was giving me false information referring me back to the app which I just told her had t been working. The old app hasn't let me log in for 3 weeks and kept saying network difficulties. The new app isn't working either. When my bill was due, 3 weeks ago, my autopay didn't work and I had to call over the phone and charged an extra fee for paying on line. The store isn't able to to take payments. While the rates are cheap, the CS is extremely frustrating when nobody knows what's going on. Also the service doesn't cover Canada. So once you cross the border the service doesn't work. I'm seriously thinking about ditching g them and going with a different company as this is not how to keep customers since the CS is lacking.
-
October 2022 by Matthew Esposito
These guys were very knowledgeable about the new iPhone 14. They set it up for me. This will be the only Boost Mobile store I will go to in Austin. 10/10.
-
July 2022 by Jesse Guillermo Torres
Literally the best cell phone service store, ever.Super nice people, they are always more than happy to help you.I bought an iPhone 7 on eBay and they more than went above and beyond to help me place it under their services.On a side note, great plan w/ great coverage for those on a budget.There’s this bearded feller, he’s literally the nicest dude & most helpful.Best in the services in this store ??
-
June 2022 by Betty Munoz
Awesome
-
June 2022 by Kiante Scott
Great Service
