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March 2024 by UPPLEVA
Arrived at 9:15pm on a week night (hours online say they are open until 10pm) and apparently the staff closes the store whenever they'd like. We walked to the door and asked when they closed and the girl flipped the sign over and asked her co-worker when they close from inside the door. This was the opposite of customer service. I wouldn't recommend coming here in the evening.... next time the staff may be shutting down a few hours early.
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March 2024 by Brandon Birkholz
The stated closing time on their website, Google Maps, and the sign on their door says 10 PM, I showed up 15 minutes before closing and the staff had already locked the door and were closing early, refusing to let me in. Don't close your business to customers until your stated closing time.
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January 2024 by Corey Kellgren
I'm not really sure what their hours are because multiple times I've gone and they've been closed during their posted open hours
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December 2023 by Paulina Flores
My family and I literally just walked out this is the second time we are disgusted. One of the girl was literally picking her nose and didn’t even wash her hands and started laughing with her co workers another was acting like he was waving a fart from the same girl it’s so disgusting the place is a mess. All the jars with the sprinkles are filthy . Girls with long nails touching your ice cream so unsanitary and last time I had to pay extra because the chocolate covered cone I had was missing chocolate from the sides, how is that my fault? The chairs and tables are so sticky and gross it’s like if kids were running the place .
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November 2023 by Brenda BAA
Came here for a quick treat. There was line but we got through fast. Staff was cooperative and patient with all of us.
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September 2023 by Nancy Rich
My kids love coming here! Everyone is super nice and the ice cream is delicious.
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September 2023 by Steven Davila
I enjoyed my visit the young ladies did an amazing job in service.
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September 2023 by Logan Pettyjohn
Drove twenty minutes and the door was locked at 7:30pm even though the open sign was still on. Are the online hours incorrect or do they just close early?
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August 2023 by Angie G.
Their working hours are up to 10 pm. We came 9:30 pm and the door was closed. Update online business hours
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August 2023 by Jourdan Ashley
Came after 5pm on a Monday. There was a lot of friendly staff to help out. Not too busy, 4 other customers plus our family of 3.My son ordered a dinosaur creature creation and well...we got half way there?! ??
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July 2023 by Kathleen M.
It's been a while since I've visited a Baskin Robbins, but I grew up going to the ice cream chain as a kid and some flavors just bring back all the memories! I think my all time favorite is the Cherries Jubilee, but I still want to try new flavors every time I visit just to see if there's anything else I'll love as much.I will give Baskin Robbins credit for trying, but I've always been so disappointed with their sugar free flavors. They just don't pack a punch with the flavor and can't compare to the other offerings. That said, I do appreciate the dairy free options they offer. Ultimately, I went with the Cherries Jubilee and the Pistachio Almond, which initially tasted great but seemed to have a more mild flavor than I usually prefer. The Cherries Jubilee was fantastic! I will say this I've not been to this area of Austin before and while there is plenty of parking, the parking lot and location felt a bit run down. There was no seating outside and seating inside was limited. Personally, this felt more like a grab-and-go location since seating was more limited. The employees were friendly and helpful with trying samples and checking out, so no complaints there! All in all, I definitely like Baskin Robbins and always enjoy eating ice cream on a hot summer day (or 65% of Texas days, since it's always over 100F here!)
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July 2023 by NIcole Morgan
Best service everThe gentlemen who made our cappucino blast was so kind. He had us try the ice-cream and taste our drink to make sure it was to our liking. I must say we have never experienced such a Baskin Robin's with great service they really care about their customers. Not to mention we've only been there once before and the gentlemen remembered our drinks and very genuine. Thankyou if only all Baskin Robin's were as awesome as this one.
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April 2023 by Austincitizen
Great service and delicious ice cream
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March 2023 by Austin Citizen
Great service and delicious ice cream
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January 2023 by Chris M.
I love Baskin Robbins. I would just like them just stay open until the time that they actually advertise they do. They close at 10. I show up at 9:15. It's closed. I show up at 9:30, It's closed. I showed up at 9:07 yep closed. The sign says 10 o'clock so I don't get it, I do understand if it's slow and happens once in awhile but this happens also. it's because 4 20 year old kids that work there they could care less! I love the ice cream and the one in particular is not pre-packed. oh my gosh, they have to do it! you get the eye roll and then the 20 minutes of slowly filling at 75% full. For nine dollars. Yeah I want it packed just like the pre-packed ones are. I don't get it. I need to stop going here. Oh by the way, it's 930 this time I got smart and called and guess what!!! they already closed!
