People in this branch of BoA wanted to send my account information and SSN to a third party for my account verification! And asked for five business days. The same task was completed by the North Lamar Blvd branch in just 5 minutes without any third party involved. No information sending, no SSN , nothing!
May 2024
The two tellers I’ve worked with are good. However there is only ever one person at the counter. Multiple people in line but one teller. But hey good thing you’ve got a host to direct traffic..? Please staff up…
January 2024
Increasingly impersonal, short hours, no drive through except to cover the employee’s parked cars, customer service is poor. We are just a number to them. We are moving to Frost Bank. They want us and tell us that in person. Very different.
