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June 2024 by Anival Echauri
I can't believe there are people like that. I bought a part and it didn't fit my vehicle and this employee didn't want to change the part for me "JESSE C" very rude he literally told me he spoke rudely to me I can't believe they have it there. Better go somewhere else, believe me. !!!AWFUL!!
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June 2024 by Emily Scheliga
Came to Autozone with a dead battery and Curtis came out in the 100 degree weather with no complaints and had it replaced and working in 10 minutes. Immediately after helping us he jumped in to help the man next to us with his issue with a smile on his face. 10/10 would come back to this location.
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June 2024 by Dany Santur
Good store
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May 2024 by Travis McGaw
Hands down, the best AutoZone experience that I have ever had! Shelves were stocked, tidy. Adequately staffed to handle customer load. Staff were friendly & knowledgeable.
Maybe the hell-hole of an AutoZone near where I live has set the bar very low, but I was so impressed I will only be going to this store from now on!
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May 2024 by Michael Burnett
A good place to go for all your automotive needs and wants
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April 2024 by Carolyn Coffey
CHRIS!!! At the Capital Plaza location!! I am so thoroughly impressed! Not only did he try his best to help over the phone, but when I walked in and started TRYING to get service...(first employee just looked at me and looked at the other employee standing next to him and continued talking about personal things....The second employee just walked away...The 3rd employee reluctantly meandered over to me and was clearly disinterested in anything I had to say...) Chris heard my voice and came to the front to assist me in person!!!! WOW!! What follow through! I rarely shop at Auto Zone because no one seems interested in their job. I even had no answers when I called other locations and at the Manor location a female employee hung up on me 3 times!!! After the 3rd hang up it was clear she was too bothered to even talk to a customer. Anyway back to Chris AT CAPITAL PLAZA!!! He gave me the right alternator the first time and even came back up to talk to me when I returned the old one asking if all went well. I am ONLY going to that Auto Zone and asking for Chris each time!!! Thank you Chris and much luck to you.
Signed... Your favorite customer?
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April 2024 by Jose Luis
excellent service super easy to buy
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March 2024 by mary torres
I want to thank Mr. Cecilio Cruz for the good service, thanks to him I solved my problem. He is a very kind person and has the necessary ability to help you and satisfy your needs. I wish there were more people this kind and ready to help.
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March 2024 by Aracely Mancera
Came to buy my windshield for my suberban, I had no idea what brand to buy or hot to remove and put it on , when into the store and Denise came out to help me figure out which ones I needed, with the help of her coworker Cecilio he was able to get me the right ones and even taught me how to take off and put them on , definitely will be coming to this autozone when I'm in town (I'm from Dallas TX)
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March 2024 by Jose demetrio Martinez varon
Great, the mechanics give us quality spare parts......
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March 2024 by Divinity 83
This has to be the worse customer experience I have ever experienced. An older gentleman by the name of Billy I’m not sure if he was management but I was in the store waiting in line when an African American gentleman walked in needing assistance to which the Caucasian gentleman Billy tried to belittle the African American gentleman telling him that he needs to leave the store because the gentleman asked him to see if they could check if his order was there and the guy Billy who works there said he could not look and would not look and continued to try and undermine and escort the man out of the store for no apparent reason and the guy is a businessman with ATX 512 Mobile Mechanics and I was so disgusted with how the employees treated him me and my coworker had to walk out I will never ever come back to this store again. All Billy had to do was attend to the gentleman’s needs as it is his job to do so respectfully and courteously to everyone. This guy is bad for business and a liability to any company if this is the type of people they hire and allow to deal with their business then it really shows how much this company truly does not value their customers.
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March 2024 by Quint 1836
So rude, managers act as if I'm inconveniencing them by coming in their store. Guy working the register didnt know what a brake master cylinder was.....
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March 2024 by Ruby Lozano
I went into the store to apply for a job and it was a very bad experience that I had, customers not being helped employees are rude and I only saw 1 employee in uniform I really had a horrifying experience with the store. They use to have a lady there that had the store in order I wish she was there to stop the chaos they need to bring her back to the store I believe her name is Wendy.
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March 2024 by franklin young
They sell parts inside and you have a Mexican out side to slap it on...can't go wrong here ????????
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February 2024 by Belinda Lopez
I just gotta take a minute to write this review on behalf of a nice Man named Chris that helped me this past Saturday 1 week ago...been so busy but I didn't forget how kind and Patient this guy that works at Autozone near 35North by Capital Plaza here in our great city of Austin Texas..Mind you I dk nothing about parts but my mechanic sent me and this Angel of a Man helped get what I needed and went the extra mile to contact another store nearby and asked them to have it Ready for me...They need more dilgent outstanding service people like Chris in this industry because folk Women like myself need thier help without all the extras of I dk or they don't care to help and go the extra mile like he did...Ty Autozone and Ty Chris
