Austin Subaru is dedicated to exceeding customer expectations during the vehicle purchasing process. With a reputation as Texas's largest supplier of pre-owned Subarus and official Subaru parts, the dealership prides itself on its expert team, which includes the #2 Subaru mechanic in the nation. Customers appreciate the professionalism and helpfulness of the staff, particularly in service, where team members like Ariel and Travis have received high praise for their communication and project management skills. While many customers have experienced seamless service, some have noted longer wait times for appointments, with one customer mentioning a two-hour wait for a routine service. However, the quality of work has consistently been described as impeccable. Joseph and Jacob Mathews are also highlighted for their assistance, ensuring that customers feel supported throughout their visits. Additionally, Austin Subaru is a proud partner of Austin Pets Alive!, contributing to the community's no-kill status. Overall, Austin Subaru is recognized for its commitment to customer service and satisfaction.
Ariel, in service, is brilliant! She is a great project manager and ombudsman. Cannot be happier with her assistance
December 2025
Jacob Mathews is all you need to know. He will make it as seamless as possible. Ask for him every visit and you won’t go wrong!
December 2025
All of the people were professional, nice, and Helpful. The only drawback was I had a 9:20AM appointment and it took 2 hours to complete an 24k/2 year service. Hopefully next time, they will not be so behind on there appointments. The work was impeccable.
