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April 2024 by D p.
absolute diaster the whole Austin texas ARC group is run by the frontend appointment makers they want you to see a doctor to get a recommandation to see a specialist you are looking at months doing thier way and is very costly .. i have been in the system using a dermatogist (10 years) but when i needed a gastro doctor i was asked to make a appointment with a differant doctor to get a recommandation to see one which meant months..... this system is for the medical group and not for the patient .so very dissappointed and frustrated with what has happened to our doctors as they have been taken of by people that think they are running a mcdonalds ....dont use there is better service out there serving you sooner then later
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March 2024 by Katy Salazar
When I made the appointment the woman I spoke with was slurring her words. Not a great sign, and the appointment was a mess. Rather than send me to the lab where I was supposed to be, they sent me to a back room and I sat there for 20 minutes until they called me in and realized they had me confused for another person. They then sent me to the wrong person to get a refund on the incorrect copay they charged me and I had to go sit in the lab and finally was taken care of. To cap off a mess of an experience, they only had instructions for a take home test in Spanish so they sent me home with a medical test and no instructions. I would avoid this place.
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March 2024 by Chris Ford
Fortunately I have rarely needed medical care. When I do ARC Far West is always my first call. Highly competent and very professional staff ?.
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March 2024 by David Taylor
Efficient and caring medical treatment
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March 2024 by Samarra Davis
I am not one to write negative reviews online, but for all of the mothers out there who need assistance with their special needs children, I strongly advise you, DO NOT do business with Dr Anderson and this ARC establishment. I called the ARC 4 times this morning for assistance with my autism / ADHD son’s prescription, and was told each time that someone would call me back, despite asking each time for someone to help as this was URGENT. The entire day has passed and no one returned my call, no one in the entire ARC could my questions, and no one would assist me. Find a facility that will service you and your children the way they deserve. Do not do business here.
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March 2024 by latonia young
NP Yeager was professional and patient. Took the time to answer all my questions while not feeling rushed although I was her last appointment of the day. I will definitely be returning to her for my healthcare needs.
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March 2024 by Danette Lopez
I have been coming to ARC since I was a baby, never have I ever had a problem with going to ARC. But since today I don’t think I would want to come back to this location. Especially for the blood work that was done. The young girl who was trying to take my blood could not really find a useful vein on my right arm. She just kept feeling for a vein and I guess she thought she found one and literally shoved the needle into my arm without any warning of a small pinch or that she was going to insert the needle. No blood was coming from my right arm so I told her she can try the left I guess. And same thing she kept trying to find a vein and shoved the needle right in WITHOUT A WARNING. & AGAIN no blood was coming out with now my left arm. she kept adjusting the needle while it was in my arm and now it left me with a bruise. Smh. They should really train them better to do this kind of work.
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March 2024 by Brittany Jorgenson
Dr. Puneet K Singh is always amazing with my kids whether it is an annual, illness, or injury visit. She’s the best!!
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March 2024 by Janelle Urbanus
Very kind and informative
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March 2024 by Robert Hound
My wife and I have been patients of ARC Far West since they opened. This medical facility boasts how they provide superior medical service. On March 1, 2024, my wife took a nap and woke up with a 102.4 degree temperature. Of course my first response is to call ARC, because they claim after hours service up to 9pm on Fridays. When I called, at 7:45pm, no one came on line until almost 8:30pm. I explained my wife’s condition, and the nurse on the other end said she could not fit us in because they close at 9pm. I explained her condition, plus I was on hold for 45 minutes, and she just said sorry. So here is my question, where is this superior medical service to patients? Like many other services these days, ARC Far West attention to patients is now in the toilet. I will never depend on them again. Also to further illustrate ARC’s lack of personal care, if you read all their responses to their poor reviews and complaints, they are the same canned computer generated response. Again, no personal attention whatsoever and any hint of understanding these are real people with real scary problems. No real care anymore for their patients.i recommend you go elsewhere.
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March 2024 by Fahim
Always running significantly late
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February 2024 by Amara Khan
Took me 4 months to get an appt and got lost navigating the 5 buildings that all say ARC on it. Got in barely 10 min late and the receptionist checked me in and told me to have a seat to wait for the doctor. Only for 5 min later to be told they have just cancelled my appt because I was late and the earliest they can reschedule me is 3 more months out. Despite there being 5 receptionists sitting there, not one bothered to call 5 min into the appt as a warning which could have helped me navigate sooner. I’ve also never heard of an appt being cancelled for anything less than 15 minutes. Oh but the receptionist did tell me I could wait till the end of the day for some other poor soul who is late by 5 min to take their appt. I just called up Ascension and sent my referral there who could get me within the month.
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February 2024 by Kevin Van Dorn
Dr Dunkle is very good. He eased my concerns and researched my issues. A very knowledgeable physician and I thank him for his time
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February 2024 by May Wang
Please DO NOT come here for acute/serious medical issue, almost TAKE A LIFE AWAY. My husband saw Dr. Paul Cauvin, who misdiagnosed him with flu/covid (viral infection) without ordering proper bloodwork after days of fevers. He ended up having sepsis (a life-threatening disease) and needed emergency IV antibiotic treatment at the ER. Not trying to disrespect the doctor, but he should have take his time to at least order some labs to rule serious things out, to save my husband on-time. Best advise for future patients-if you think yourself or your family is really needing medical help, ARC is the NOT level of care for you. Please go to ER or somewhere else BETTER to prevent delayed on treatment.
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February 2024 by Manny Fs
I always get taken well care of here. I’ve been coming to ARC for over 35 years. I still remember when my Mom would take me and I wouldn’t feel afraid at all. Nowadays I take myself and I always have a sense of ease when I walk in. I’ll be coming here even when my nieces and nephews have to bring me.
