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December 2024 by Sue Piasecki
Very good mechanic shop. Reuben is so kind and shows enthusiasm and kindness towards you as a customer. Very knowledgeable of the vehicles. Just had my son’s car there and in one day it was fixed. Awesome job.
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April 2024 by Dy
Love, love, love the guys here! They've kept my 2011 Q5 running and safe since 2016. Friendly, good work, guaranteed, and always helpful. I suspect my car throws random engine codes just so she can go spend with Ruben.
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February 2024 by M. Lu (Marii)
Great service and an amazing team! I own a 94 Mercedes and it’s had some issues and they took care of everything quick and affordable!! 10/10 recommend for all Mercedes repairs!!! Thank you for taking care of us!!
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January 2024 by Alan Hurtado
don’t come here unless you want to get robbed. deserves 0 stars.
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June 2022 by Tanweer Khan
Service is very good and honest ? people.
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January 2022 by Matthew Glass
Quality
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November 2021 by Frayed Knot
Honest/ affordable/ friendly service/ Honesty did I mention Honest !!! The most reliable, thoughtful mechanic in the Austin area did I mention Honest ! Very good mechanic and all.around a great place to have your car serviced for any need that arises' is there a better option for car care, I'm Frayed-Knot ' you'll be ecstatic with this place and the honesty as well as prices..
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January 2021 by Victor Montejo
Excellent work 👏👏👏
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December 2020 by Stavana Strutz
Reasonable prices for services and good quality work
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August 2020 by Hollis T.
For nearly 10 years, I've been taking my cars to Austin Autohaus for all my repairs and service. In my final 12 months as an Autohaus customer, I spent well in excess of $10,000 at there. No longer. Never again. EVER. I will never go back.I don't know WHAT has happened with this shop over the past couple of years, but the quality of the repairs, the amount of time it takes to get the repairs done, and the number of times the car has needed to go back into the shop (often within 24 hours) because the repairs were done incorrectly has become completely unacceptable. For example - and I have other examples with other cars I own... I had a slight coolant drip in an E55 AMG that I own. AA told me that the radiator had a leak in it, although the drip appeared to be coming from about 18" away from the radiator. None-the-less, I trusted them to install a new radiator in the car.The very next day, my car overheats, and I notice that it's leaking radiator fluid. I put in $70 worth of new coolant so I can drive it to the shop. I get about 4 miles, when ALL the coolant leaks out of the car, as the radiator hose had not been clamped on. I had to then have the car towed to the shop. I ended up having to take the car back a total of 3 times because of overheating issues.In another case, I was having trouble with the battery draining. AA replaced my alternator and had me buy new batteries. Shortly thereafter, the "yellow" warning lights started coming back on, and the batteries were draining. AA had me buy another set of batteries, and replaced the first alternator with a second one.They also replaced a bunch of expensive things in the passenger footwell.I ended up with the car going back a 3rd time because of a "charging issue". Each time the car came back, it was more messed up than it was before.On one occasion, the car barely ran after we picked the car up - it was misfiring, the supercharger wouldn't kick in, the car would barely move, and the instrument cluster was disconnected. It didn't take an hour or a day for this to happen - it was delivered to us in that condition after "being repaired".At some point in this process, they had me buy a THIRD SET of batteries, as they kept telling me that I had "bad batteries". I must've spent $700 on batteries unnecessarily.After it came back a 3rd time, within a few days I had to take it back a 4th time. This time, they blamed the charging issue on the power seats, and they disconnected the power seats. That din't do anything to fix the problem.And the car kept getting worse and worse. After the 4th visit, the car ran PERFECTLY....for about 1 hour. Now the big nasty RED warning light came on.This whole process went on for weeks and weeks. I would estimate that the car spent well over a month in the shop - a great inconvenience. They were never able correct the issue. I couldn't stomach the idea of going back to that shop YET AGAIN. And I got tired of propping up the stock price of LYFT with all of those $35 trips to and from the shop. Not to mention all the aggravation and lost time.
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July 2020 by Jarrett Casanova
Reuben was able to get me in and out with my issue resolved, very professional, and in a timely manner. Thank you Reuben for your excellent customer care. Definitely coming back to Austin Autohaus if any other issues.
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January 2020 by Corey B.
I love these guys. If you've got European anything, they'll fix it way cheaper than the dealership, and with a smile. They're not juSt good, they're helpful and treat you like a friend. I write very few reviews and fewer positive ones, but Rueben and the guys deserve recognition.
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January 2020 by Eric Simonsen
Great service and friendly staff. These guys have been around for a long time and know their stuff.
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December 2019 by Steve McKinley
Quick service friendly staff.
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November 2019 by Brian K.
While they are nice, I would never bring my car here again. They made no attempt to check DEF level of my Mercedes Bluetec. They said I should wait for light to come on (which it did shortly after my car was serviced). My previous mechanic checked it at every oil change so I wouldn't have to bring car in just for DEF replacement. I had my car checked by another mechanic after Austin Autohaus. As soon as he was in the car, he said there is an engine or transmission mount issue. He showed me the part, which was completely worn out, and now my car drives like new. Autohaus didn't notice it. Finally, I know I had an oil cooler seal leak (there were some spots in garage 9 months ago). Previous shop cleaned it to check later to be sure of where leak was coming. Authaus confirmed the location, but now I have spots all over my driveway, though I had 0 spots the last nine months. I called, and said I was disappointed, and that I was willing to pay for parts of what was done correctly, but wanted a refund for other labor. They said no, politely, and that I could take my car to whomever I choose.
