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October 2024 by savannah crabtree
My boyfriend is deployed and wanted to send me flowers so he paid over $120 on these. He paid additional for them to delivered before 2pm, and they came at 6pm. Once the flowers were delivered, they were already dying and they were crisp to the touch. Once we contacted the company about our experience they were not going to give him a refund. Please save your money and go somewhere else.
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September 2024 by Lettie
My daughter ordered flowers from overseas for my birthday. The flowers finally arrived at the end of the day (after 5 p.m.) and were already brown around the edges. The next morning, the arrangement is clearly dying. I know my daughter pays quite a bit to send flowers from overseas, so it made me sad to receive this sub par arrangement. I looked up this flower shop and read complaints going back over 11 years. I also noticed a great deal of the complaints were from people who ordered on line from a gift website that randomly picked this shop. Every one of these customers were dissatisfied with the arrangements. It appears this shop's main business is from first time customers who post reviews that they will not be repeat customers.
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May 2024 by Mike Stephens
I was searching for a florist to send flowers to a dear friend recovering after surgery in Austin TX. I found Facet Flowers after a quick search and they offered what I enjoy sending which was a beautiful Orchid which can often last weeks longer than flowers. I didn't notice the poor reviews until after I'd completed my transaction (not my norm because reviews do typically matter to me). But I will say I was very pleasantly surprised when my friend received them within about two hours of me ordering them and the double orchid basket I ordered is tall, beautiful, and in full bloom! I couldn't be happier! Give them a try!
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February 2024 by Campbell Arthur
Amazing and friendly manager! I was in a huge bind and she helped me on the spot with beautiful flowers! Thank you again! I will be back!
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November 2023 by A L.
Recently, I ordered flowers for an anniversary. I had them delivered that day. I ordered a Large arrangement and a balloon. The picture displayed on the website was Beautiful and filled with red roses and carnations. The options available were small, medium, and Large. Again, I went with large as it appeared the advertised arrangement was large. To my surprise, the arrangement arrived and to my surprise, appeared to be a medium, if not small. It did have thirteen red roses, one that has already started dying after one day and fifteen carnations. I tried counting the advertised picture but it is not three dimensional so the count is not accurate. The picture reflects approximately ten red roses and twenty red carnations and that is just one side. The value of my purchase is not worth the money I paid for this arrangement. I also don't understand why everyone is starting to ask for tips for doing their required job. If it was for the driver, I had already been charged a $20.00 delivery fee which is way more than the gas and wear and tear it would take for them to deliver it to my house, seven miles away. I would've picked them up myself however I had scheduled appointments already pending. I will include pictures so you can decide if you will visit this location for your next flower needs. It makes me sad when people don't take pride in their work.
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August 2023 by Clairessa Angulo
Ordered flowers for my mother’s birthday…Received the worst looking arrangements I have ever seen in my life. Not even remotely close to what I ordered. Do not recommend. Save yourself the trouble and do not order from here.
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May 2023 by Kelly S.
Your delivery driver Mark Bennett is rude and unprofessional. He ruined a surprise from my husband with his phone call. When I told him I was not at work, he wanted to just leave the flowers for when I return - IN 3 THREE DAYS. What a joke. He made sure to let me know that he had other deliveries that were more important then mine in the process too.
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September 2022 by Tea R.
My Mothers Day flowers came from here! On the note that came with the flowers it said "We have built an excellent reputation on beautiful flowers and uprompt service. If we ever fail to meet your expectations, please let us know. We value you as a customer. It was a pleasure to give your order our personal attention." It was not the bouquet that was ordered ( much cheaper flowers)! Arrived at 8:20 at night! I called and let them know about how late they were delivered and was told how busy they were! I didn't know that it was the wrong bouquet until later! FAILED, FAILED,FAILED!! USE ANOTHER FLORIST
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June 2022 by Lynn petrasch
I was surprised by the negative reviews as I just received a lovely arrangement of very fresh white roses and white stock. Beautifully done and I’m writing as someone who does many flower arrangements. Maybe there’s a new owner as delivery was prompt and courteous!I will try them myself after being so pleased with them.
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March 2022 by George Schock
Ordered valentine’s Day flowers weeks in advance. They got delivered after 9:00 PM on Valentines. I realize it’s the busiest day of the year for Florist, but that’s totally unacceptable.
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February 2022 by Madison M.
Ordered flower arrangement for my mom today and the picture that I ordered we're beautiful and I totally understand the price especially on same day as Valentine's Day. It arrived not even close to what I ordered. I ordered a large not a small or medium. I ordered the flowers to all be included in the description. ONLY 3 were included and the rest were wilted stems. Called the company put and they told me they would call me back... no call back. Left a message about I either get the flower arrangement I ordered and paid for or I get my $90 dollars back. I am not this customer that complains but it's ridiculous that This is what I paid for and what my mom got...
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November 2021 by Ileana Cabada
I received this weed from here, the sender was upset because he ordered a "Lucky Pot", which looks nothing like that.
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October 2021 by Tee Tee
First of all they sent me dried up flowers. DOES NOT MATCH THE PICTURED FLOWERS .Secondly- They do NOT deliver flowers to the door!!! If you are trying to surprise someone then use another company. If you are sending flowers to someone with limited mobility then don’t use this company. This was a horrible experience! I have a shattered knee and can not go down to my leasing office to get the flowers. Delivery instructions were clear including building number, apartment number and floor. Also the flowers are not even WORTH it. The sunflowers are dried up. This situation really ruined my day and made me cry . $60 for flowers that were horrible with horrible customer service. This was a VERY bad experience.
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October 2021 by Diana C.
This flower shop is not worth using for any reason. The flowers they sent for my daughter-in-law were expensive and looked like a miniature bottle with a very few flowers. This was delivered at 8pm, after I left messages on their answering machine and on Facebook around 5:30pm since they had not been delivered. I live out-of -town and ordered through my local florist. She suggested a Teleflora bouquet, which Facet Florist was supposed to use as an example and had no idea what they were sending. I will call a reputable Austin florist in the future and call them directly. I don't know how they stay in business.
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August 2021 by The Stables at Strawberry Creek
Highly recommend. Great customer service. We provided the incorrect delivery address and they delivered TWICE just to make things right for us. Very much appreciated.
