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January 2024 by Vickey Thumlert
Leslie, the manager, spent time helping me update accounts, change plans and answered every question I had. She was patient and helpful, all together awesome.
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January 2024 by Allison Schmidt
Fernando assisted me at the Barton Creek Square location in Austin. He was super helpful and responsive to my questions. Extremely satisfied with my visit!
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January 2024 by Maryoris Vasquez
Everyone very kind
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January 2024 by Samantha Perez Dávila
Excellent attention and service, the manager solves everything for you and more, the store is well stocked and the most important thing is the human resources it has. Recommended 100%
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January 2024 by Renae Simcik
The guy was helpful and friendly. Said I could come back to not only get my device set up but also the screen protectors and such.
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November 2023 by William Rodriguez
Erika is a fantastic associate who saved us a TON of money! She effortlessly handled troubleshooting issues with my phone and efficiently handled changes and questions we had about our account. I wouldn’t hesitate to return to this store and recommend it without reservations.
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November 2023 by Justin C
I went in late last night to switch cell service and Alec jumped right in ready to get it done. He helped me knock it out quickly and did so with a smile on his face, despite it being the end of the work day. I’m not from around here and most of the people I’ve met from Austin have been less than pleasant to deal with, but Alec surprised me with his cheery and optimistic demeanor!Give Alec a raise! Again, thank you Alec! You made a somewhat daunting task easy to deal with.
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November 2023 by Andrew Freeman
Since most of these reviews look fake I’m going to give my honest real opinion. Came in today to ask about a quick upgrade stood around for around 10 minutes for someone to even get to me.There was 4 employees and only one customer. The manager was sitting behind a desk, the two employees were talking to one customer, who didn’t seem to be doing anything, and then one lady finally came out.She tried talking me into changing my Internet service, hard pass. She didn’t know the pricing, was very slow in answering questions. I asked her about the iPhones they don’t have them in stock and you have to sign up for a 3 year payment plan if you want to upgrade.All around fail from Corporate policy to customer service, things were so much better just 3 to 4 years ago.
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November 2023 by Jared TheBeloved
Raul did a great job resolving my voicemail issue! Great att store
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October 2023 by Tony D.
Very poor service at this location. There were four employees just standing around helping one customer who is taking his sweet time to explain his situation which he seem to be wasting his own time. Took them about 5 to 6 minutes to just acknowledge me. I just had a few basic questions but I had to sit at some café style set up give them my phone number, show them my ID just to check in to ask a few simple questions. The lady didn't know the price prices on items, so the manager kept butting in. They didn't have new iPhones in stock and if you want an upgrade you have to sign up for a three-year payment plan no other plan nothing else, they just force you into a three-year payment plan hard pass!! Terrible corporate policies and poor customer service!
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September 2023 by Jenifer Jackson
Fernando was so knowledgeable and extremely helpful! He was fast and efficient. Great experience!
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July 2023 by Evan Wright
ROY IS AWESOME!!!!I am writing this review based on customer service alone. I did not purchase a phone from this store because they did not have the exact phone I was looking for in stock the day I broke the lower 1/3 of the screen on my old phone.I called this store because at the time of this review it is a corporate store. I spoke to Roy and told him the circumstance with my old phone and the phone I was looking to trade up to. He said he did not have that exact phone in stock but checked other corporate stores in Austin for it and saw the south Austin store showed 2 in stock. He gave me their phone number and said to call him back if they didn't actually have them in store to find another option. South Austin didn't have it so I called Roy back and he said the next store was in Kyle, gave me their number, called down to confirm they had it, and they held the phone for me.Roy gave me EXCELLENT customer service even though I was not buying the phone from him. This level of customer service is rare these days and even rarer at cell phone stores.
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May 2023 by Genevieve M.
This is the only AT&T store I will go to from now on. I had excellent service from the moment I walked it. My sales associate Xavier was very helpful and efficient. I also met the manager who was quick to help also. I t's a little further drive for me but will always come to this location for any of my needs.
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February 2023 by Miguel Cruz
Berlinale is this a great opportunity for a new one to use for you to take care of your business
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February 2023 by Mike Linderman
Purchased 2 iPhone 14’s here. Worked with Alec and it was a good experience. He’s knowledgeable and seems to care about making sure customers are satisfied.
