-
July 2024 by Mukund Gajera
Elizabeth was great, very informative, great energy!
-
July 2024 by Robert Butler
Thank you Liz for accommodating my schedule for a tour on such short notice. It is a beautiful property and the amenities are top notch. I very much appreciated the conference rooms, community activities, dry cleaning services, gym, pool, and wine lockers!? Great job and thank you.
-
July 2024 by Tiffany Cummings
Thoroughly enjoyed our tour with Elizabeth Ou. We really appreciated the time she spent with us to show us all the wonderful amenities as well as appreciate her taking the time to answer all our questions. We are excited at the prospect of living at Ashton Austin! Thanks Elizabeth!
-
July 2024 by Lou
If you have $3-7K a month to light on fire, boy do I have the perfect place for you!
Welcome to the Ashton, a place that:
- Has won an award for having one of the worst elevator problems anywhere in the city (2 elevators were broken down for almost 10 months! Forcing the entire community on 1 elevator with avg wait times of 5-15 minutes each way). They had recently fixed them, only to have another broken, so they’re down to 2, sorry! Don’t worry, there will be plenty of random parties in the lobby where they’ll spend thousands of your hard earned money on low quality catering and cheap wine!
- is home to some of the most uncaring front desk and office staff (Michelle you’re excluded you’re amazing). Avg wait time is anywhere from 3-10 business days for phone/email returns related to any and all problems (Elizabeth)
- the new spot for crime (there were several break-ins, an entire floor got ransacked and people lost all of their jewelry, wedding bands etc) there was no communication from management or solutions put in place. My partner was also chased in the parking lot by another resident -- resulting in filing a police report and raising alerts from fellow neighbors
- a wastewater facility with flooding, knocking out several floors; the fact that some of these reviews below are somehow happy with the way everything was handled is very bizarre and is most likely a fake review
- decided to use an app to access the entire building which only works 40% of the time, so you could possibly get stuck waiting for minutes to access floors or doors. They used to have key fobs once upon a time and decided to completely ban them.
- Took Ashton over 14 months to evict a tenant who was throwing massive parties 3-4X a week upstairs until 5AM and shouting on the balcony, being an absolute menace to dozens of tenants causing a massive, massive problem. If there was an HOA or any sort of responsible party in charge this would have been resolved in days, not years.
We truly had no idea what we were getting ourselves into for the last 2.5 years but it turned out to be nothing short of an absolute nightmare.
Greystar could have one of the best properties in the planet with the location, and instead picked quite possibly one of the worst community management team on the planet to lead the charge.
This is a real review from a former resident who just moved out. I promise you this review will get a lot of thumbs up after posting because current residents are scared to post while living there in fear of retaliation from management.
Please do not savor the fake reviews below, and look elsewhere.
If you can afford to live here, you can afford to live elsewhere. You deserve better for yourself, your family, your wallet, and your sanity.
If you look at my other reviews, I enjoy staying at some of the top resorts in the world -- this place is very comparable to a 3 star hotel. If you can afford to live here, odds are you don't enjoy staying at places like that -- don't make your home one!
Also, upon move-out, we were hit with a $1500 bill for repairing holes from hanging pictures up, although I had repaired these myself. (Pictures for proof below) For reference also, we were also paying for the most expensive floorplan outside of the penthouses, so we weren't some 1bd new college kids complaining :)
Every resident here cannot wait to leave. Don’t join the list, lease elsewhere today!
-
July 2024 by Kathryn George
Ashton is the place to live in Downtown Austin! Elizabeth, the Assistant Manager, is quite possibly the warmest, most informed Manager I have ever worked with!
-
July 2024 by Matthew Domanek
My client and I toured with Liz over the weekend and we had a great experience! Super thorough on going over the best options for my client, highlighting the property's unique features and the follow up has been great from Liz as well.
-
July 2024 by Shefali Emmanuel
I recently toured the Ashton Austin and was very impressed with the property. The building was well-maintained, and the apartments were spacious and modern. The staff was friendly and helpful, and they answered all of my questions about the apartments and the community.
One of the things that I loved most about the building was the location. It was right by the river, but it was also close to shopping, restaurants, and public transportation. This made it easy for me to get around without having to rely on my car.
Another thing that I appreciated about the building was the amenities. There was a fitness center, a swimming pool, and a rooftop deck with stunning views of the city. These amenities were great for residents to enjoy and relax.
Overall, I was very impressed with the apartment building. If I were looking for a new place to live, I would definitely consider this property.
The tour guide's name was Elizabeth, and she was very knowledgeable about the building and the community. She answered all of my questions and provided me with a lot of information that helped me make an informed decision about whether or not to move in.
-
July 2024 by Jacqueline Martin
Beautiful
-
July 2024 by The Fishers
Liz did a great job showing us around this beautiful property. Thanks Liz!
-
June 2024 by G D
Horrible leasing management team. Thank god I didn’t move in here.
-
June 2024 by Austin Weiermiller
Beautiful building with an excellent location. Ash was super helpful and responsive with the lease application process, and I was well taken care of. Looking forward to living there!
-
June 2024 by Jason Lands
The Ashton is an amazing property! Elizabeth was my leasing guide. She was super helpful and knew everything about the property.
-
June 2024 by Chris Carson
Liz answered my call and walked me through the process of selecting the perfect apartment to fit my needs and my budget. From the start she recognized my needs and took me through the application process step by step. The property seems amazing and you can’t beat the location. Liz took care of everything in the same day and could not have been more patient with my questions. Definitely recommend Liz if you are considering The Ashton!
-
May 2024 by Raj
Well, I know it's hard to really know what it is like to live in a building, until you have lived there so I 'd like to give my true well rounded opinion about staying at Ashton... including some topics that have been touchy
Let me start off by saying that we have loved this building, in every possible way, location, concierge, maintenance, the bloody awesome pool, with a hot tub for the cold times :) been here 2.5 years and going strong... if there is anything negative, it is the renewal process, but I get the feeling that is true with every building. Having said that, they are willing to have a conversation and work with you. Will provide an update soon after my next one ;)
The maintenance response time and quality has been exemplary.. they have fixed everything I need on time.. Should out to Jessie!!
The concierge & staff are on the mark and just awesome.. Courteous, consistent, friendly, efficient,... Finn is just awesome. and can't say enough about Rodney and Heather! Great team..
The front lobby is open and inviting, which I cannot say about most buildings.
Being on 2nd street, the location is just perfect for restaurants, bars, shopping, the lake... Even though it is close (not complaining) to downtown and the night life, I would say this building is also family friendly, with the average age and more importantly the maturity level of most folks slightly a few notches higher than others ;)
The pool is amazing with fantastic views.. Great during summers, gets busy, but not crazy like some of the other buildings. So if you are looking for a frat party at the pool, look elsewhere ;)..and a really nice hot tub. Not sure if any other building has one.
A well equipped gym that just works and gets the job done.. at least it works for me :)
The views from the apartments are fantastic... hill country/lake view, downtown view, or both, depending on the floor plan.. Floorplans are great too
I know you want me to talk about the elevators, so here's my take. Every high rise has issues, PERIOD. It honestly was not as bad as some have made it seem. People like to feel entitled and complain and you can always find something to complain about. Did it take a while to fix it? Yes, but the management also did take care of us in other ways financially and otherwise. The management also tried to keep things going by having an elevator man to run the elevator. The most I have had to wait was maybe 5 mins, with the average being 2 mins during rush hour. I have 120 secs to spare, or maybe my life isn't as busy as others, but it's fine :) bottomline, having lived through it, I would still rent here again.. nothing to lose your cool over
The other topic people seem to complain about is that food delivery is held downstairs. Personally, I prefer that anytime over providing access to the delivery folks into the building and up to your floor. There were some situations of food delivery being picked up by others, but the management addressed it by having a system with cubbies/shelves with access codes per delivery. No process will be fool proof, but the management did show intent to address, and I am totally fine. Again nothing to lose your cool over.
And same with the UPS, Fedex... deliveries, they have a package delivery system and it works just fine.. Does it have infinite capacity? No, but they give you 3 days to pick it up OR you can always let the concierge know and they can pick it up for you.
Fact of the matter, processes are there for a reason, for consistency and safety.. so just work with it :)
To close, we love it here..
Hope this helps, happy hunting...
-
May 2024 by ariana rodriguez
So I love the pool. I was so close to moving in but it just didn’t fit my style. Can I say that my leasing agent, Ash was SO on top of everything though. I felt so at home getting a tour from her and really enjoyed talking with her. She’s a great gal! ❤️
