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April 2024 by Mary Bohn
Not really a drop in daycare. We have been turned away multiple times.
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April 2024 by Ali C
Ive been bringing my 2 year old daughter here for a while now, they are a godsend. I try to make reservations but every now and then life throws you a curveball. So long as they have adequate staff that day theyve helped me a lot through those curveballs. Most of the time she doesnt want to leave and i know she has a lot of fun.
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April 2024 by Natalie Wells
I don't like to leave negative reviews, but I think it is important to share my experience.I had to use Ashley's Playhouse out of necessity about a year ago for my then 14 month old who had never been to daycare and we had a bad experience.I expected crying but every day I dropped him off he was full fledged throwing a fit, red in the face and sobbing. Really hard for a mom to see.There was one day I handed him to the care taker, only to realize his water was in the car, so i ran back 1 min later and she had already set him on the ground to cry by himself with no consolation.I asked multiple time to not let him take naps at dyacare because he would nap when he got home. Only to find out there were multiple days the caretaker just set him in a crib to be sad and cry alone until he fell asleep.I asked them to engage with him, play with toys, read books and was told they "didn't have the capacity" for that even though there was only ever 1 other child in the infant room and at least 2 caretakers in there.After a week of no change I stopped bringing my son there. I spoke with Ashley on the phone and told her about my experience and she apologized and said that she is understaffed.In speaking with a friend, I discovered she had the same exact experience one year before and Ashley used the same excuse of being understaffed.You would think a business owner would solve an issue like this at some point.I know drop-in daycare is't for everyone and I definitely learned my lesson but I didn't feel there was any care or compassion for my son and he was just left to cry it out on his own which breaks my heart to think about.I think this daycare is only a good fit for older kids who understand what is going on and can just play on their own with minimal supervision.
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February 2024 by Yoo Lande
Thanks God I found this place. They are awesome! And they have flexible 50 which is great ?
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January 2024 by vanessa reynolds
I have a 2 year old and a 4 year old that have both been going to Ashley's Playhouse since a few months old. The staff has been great since the beginning even with me when i was nervous to leave them and through the separation anxiety on the kids end too. Ashleys great but we also super appreciate Miss D and Miss Tay. We recently moved to Hutto but still make the trip when needed. I would ?% recommend this place.
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November 2023 by J. H.
I truly love my sons daycare. My work schedule makes it impossible to have him in any other daycare other than a private nanny so they are my go to for childcare. They know him by name, he's excited to go and he comes home having played outside, played along with other children and he's done a craft. The owner Ashley is warm and inviting as well as the manager Dee. Everyone who works here is kind and helpful. Great hours- even Sundays!We've been going here for two years and it's like a second home.
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October 2023 by Arielle Pines
We were coming to Austin for a kid-free wedding and I was freaking out a little about childcare. I am so thankful to find out about Ashley’s Playhouse when googling weekend childcare! I called to get more information and luckily was able to talk to Ms. Ashley herself. She answered any questions I had and put my mind at total ease. We went the day before to check it out and staff were wonderful. My 6 yr old had a great time and didn’t want to leave! My 7 month old was lovingly cared for and everything was documented! We are truly grateful for this business and they took great care of my kidos! Would definitely use them again when we come back to town! Thank you Ashley’s Playhouse and staff!
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August 2023 by Vidya Kish
Extremely happy with Ashley’s Playhouse! My 4 year old went there on Day1 and didn’t want to leave the place . The staff is caring, friendly and the kids are engaged ! Will definitely be recommending this place & will continue to be back!
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August 2023 by Madhuri Shashidhar
I dropped off my 2 year old here for a few hours and they didn’t open her lunch box for her. They have way too many kids on the weekend and they didn’t notice that a child was left hungry. I regret ever dropping her off there. Never going back.
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March 2023 by Geogia D.
Could not recommend this place more!! We were visiting Austin for the weekend and I needed a couple hours for work and it was so easy and convenient to drop off my daughter for a few hours. I was able to tour the property and meet the staff beforehand and my mind was at ease. The staff were LOVELY! The facility was great and all the children are pretty much playing in one area, which was nice. There weren't any nooks where the children could play unsupervised, which is always especially important for the little ones. I wish I lived closer because I would utilize this place so often. I can easily plan more Austin getaways because now I have a safe place for my kiddo to hangout if I want to go explore.
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December 2022 by Angela W.
Just to update my previous review. Both my kids are finally old enough to be in the main play area together and we are thankful that whenever we have an emergency and need childcare, Ashley's playhouse is open. I thought this is worth mentioning as I do have another drop-in hourly daycare option that's 5 minutes away from where I live but they are often short-staffed, so we aren't able to utilize it anyway. My oldest can be shy but she's finally opening up to people she's not familiar with. She said Ashley's playhouse is a lot of fun, there are lots of toys and the teachers take good care of the kids making sure everyone is safe. When it's time to leave, kids are given tokens to receive small gifts, ending the visit with a fun and sweet note. We love you Ms. Ashley and thank you to all the teachers and staff working really hard during this difficult time.
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December 2022 by Yolany Winters
I used to take my daughter here pre-COVID days. Although she had disabilities as a baby, they were so caring and helpful and always tried their best to meet her needs. I just wanted to thank the team for all the help and outstanding work at helping my family through those rough times
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December 2022 by Alysse Hanrahan
Don’t bring your child here if they have special needs as they don’t have the time to take care of your child. We have been coming her for a few years now. As my daughter has gotten older, she has started liking it less. She’s 8 now and we have recently found out about her diagnosis of a mood disorder. I informed the person at the front desk about her disorder and “if she has an outburst, she responds best to love and understanding. Asking her how she’s feeling and finding ways to work through those feelings”. They responded with “well we have 30 other kids here so we might not be able to do that”. Completely unacceptable response. If you are not able to take care of all the children’s needs, maybe you shouldn’t have a childcare business. I have found a different drop in center who is happy to help me with my daughters needs if she needs it. We definitely won’t be back to Ashley’s Playhouse. My daughter also says older boys bully her and pick on her here. She says she tells the teachers and they tell the boys to stop but the boys don’t stop and the teachers continue to just ignore the situation.
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October 2022 by Olivia M.
We've brought our little ones here before (on at least 2 occasions) when my youngest was still going to the baby room, but now that she's 22 months old, we were advised she's now allowed to be in the main play area where the older kids play. This review is based on our first experience yesterday, having both my 3.5 years old and now 22 month old in the main play area. Just a note: generally, the staff is friendly in person and over the phone. We brought my littles here yesterday (Saturday) and I immediately felt uncomfortable because the space was frantic and overcrowded. There were much older kids in the same space as the littles and the space did not feel adequate for the amount of kids present. But my husband and I decided to trust the facility and move forward with our plans, because after all, it was lunch hour (so I considered this could be why things seemed so hectic); and this was not their first time at Ashley's (but again, this would be the first time we would leave our youngest in the main play area). When my husband and I returned from our outing we saw our kids happily playing together, but my youngest's shorts were completely wet. When I asked about the last time she was changed, I was told an hour ago and was, coincidentally, "just about to be checked for a diaper change." Again, my daughter was soaked through her shorts-- so no one saw this for an hour? When I checked her diaper bag I noticed that only one of her diapers was missing. When I mentioned this, the staff was adamant that they changed 2 wet diapers in a nearly 6 hour timeframe, but checked her regularly. They also advised that she drank a lot of milk and water while there and that was likely why she wet herself so much, so fast. This response was unsettling as my child wetting through her clothes is unheard of regardless of how much she drinks... so the only explanation is, she hadn't been changed for awhile. Frustrated and eager to get my kids home, I asked for the diaper changing logs and we left, knowing that I would be calling back on the next business day to make a complaint with the manager and/or owner-- as the condition my baby was in was unacceptable. If there are too many kids at the facility for each child (especially the littles who can't care for themselves) to get the most basic level of care, then this facility has major issues and should NOT be in operation. On the drive home with my family, my 3.5-year-old told me that they watched a "spooky movie." When I asked the name of this movie, she told me Hocus Pocus. So, my 3.5 year old and not yet 2-year-old were exposed to a movie that's really for older kids, and no adult staff member thought anything of it? No one thought to even inform us as parents so we could make a decision for our own young children? Who approved of this being an appropriate movie for little kids to also watch? After this experience yesterday, I have major concerns with the staff and management of this place and I will not bring my children back or recommend this establishment until I feel my concerns have been properly addressed and adequately handled. If then. I will update my review accordingly.
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June 2022 by Justin Y.
This place is great for our family on weekends when we need care for a date or working. Check-in is always quick and easy. Both my kids love it and always ask if they can go back ASAP. Lots of stuff to keep them busy. Staff is attentive and warm. Facility is clean.
