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March 2024 by Allison Florence
As I’m sitting here on hold for the 3rd day in a row for over 30 minutes I can’t help but write this review. Amerigas has the absolute WORST customer service I have ever experienced in my life. After being billed $150 a month for a tank rental instead of $15 a month, I decided it was time to find a new company. It took months and MANY phone calls talking to someone in a call center that I could barely understand to finally get a refund for the overcharge.Amerigas was schedule to pick up my tank on Tuesday between 8-12. I had Direct Propane (amazing customer service by the way) scheduled to deliver my new tank at 2pm. When they promptly arrived, they then had to leave to get a crane truck because the Amerigas tank was still there. They happily did so and now 3 days later the Amerigas tank is still sitting in my front yard.Amerigas, please come pick up your tank or I will assume you no longer want it and I will sell it myself. Thanks!!Update…after an hour on the phone yesterday they assured me the tank would be picked up yesterday. Surprise surprise…it’s still sitting in my front yard. UNBELIEVABLE!!!Update #2…finally after multiple phone calls and 10 days later, the tank was picked up. I then received a $450 bill! $300 was for pickup which all they did was pick it up off my front lawn because Direct Propane had already unhooked it and moved it to the curb after Amerigas no showed on our appointment . Then I was charged $150 for early termination fee. At this point I’m happy to pay that $150 to never have to deal with this company again but the $300 pick up charge is ridiculous!!! DO NOT USE THIS COMPANY!!!
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March 2024 by Shannon Mcmahon
Same as the other 1 star reviews. I have called multiple times and been told a different date for my delivery every time. Still no delivery.Update: The morning after posting this review I received a call and email from an Amerigas customer service person, Linda. She was very helpful, listened to my problem and provided a solution. The next day I had my gas delivered without a hitch, had a very professional and competent delivery driver. I know that the employees are trying their hardest to keep this company in good standing with their customers, but it is a shame they have to work so hard to do it. Fix the system!!
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March 2024 by Charles Ross (CSM)
They're customer service representatives cant hang up on you! Dont let them put you on hold or transfer you. Avoid this company at all cost! They have centralized their operations and there is no way to speak to anyone who lives in the U.S.Look at their response to every complaint, "call us because we can't discuss your contact information." My account says they delivered 229 gal in early JAN 2024 and Im being charged for it, but I did not get any gas. I've been calling for 3 weeks and every time I speak with or get transfered to someone, they verify ALL of my contact information again and again and again. Ask you over and over what utilities in your home use the propane but won't correct the information, then keep telling us that we are on auto refill and they will automatically schedule a delivery but won't say when. I went through major surgery yesterday, we are under 20% (well past the auto refill trigger) and have been told that we will receive a delivery tomorrow but I'm not holding my breath. We have been told it will be an extra $300 because it's classified as an emergency delivery and I will have to pay the full bill for the propane I didn't get if I terminate my service with them. This has been going on so long that individuals are setting up social media sites to give customers a place to voice their frustrations. Save yourself the frustration and anxiety and choose another provider, no matter how much it costs.
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March 2024 by Richard Tyler
I've been waiting 2 weeks for a delivery. I finally bought from another company right before I ran out. Terrible service
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February 2024 by Barry Hagemann
TERRIBLE SERVICE! I have been lied to about delivery dates every time I have called. I have been calling for over a week since my first phone call and still no delivery. Original delivery was for 11/21/2023 and it is 1/17/2024 with no delivery. I am currently out of gas and I am on the automatic delivery with Amerigas. I now have frozen water lines in my house. And yes the lines were being dripped. You cannot talk with a local person and all calls go through a call center. AVOID AMERIGAS! NO CUSTOMER SERVICE.
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February 2024 by Gordon Roberts
We have been waiting for a delivery for 3 days and still can't get a firm delivery date. Customer service stinks.
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February 2024 by A T
EDIT: I have contacted customer service below, per their reply to this original comment. Unsurprisingly, they have not responded to me at all. Not even an auto-reply that they got my message.If I could give zero stars, I would. We were on the "worry-free" automatic delivery plan. They let us run out of gas four times, and never once did anything to make it right. They couldn't even be bothered to come fill it up within 24 hours, despite customer service saying that they would. My advice is to get your propane from anywhere else.
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February 2024 by Mya Dadon
Today is 1/26/24 I’ve been calling since 1/11/24 and everyday it “we are so sorry”, “we will make a note”, “someone will be there on this date” and nothing !!! Now they want to charge extra because it ran out. Terrible!!!! Will be switching over to someone else
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February 2024 by Erin Abbe
My in-laws (mid-eighties) are enrolled in the autofill program. However, not once, but, TWICE, they were left with a completely empty tank. Both times were before major winter storms. They were guaranteed fills within 24 hours. The first time took over a week to get the tank filled. This time, they again were promised 24 hours. They are sitting in the cold, unheated house 4 days later without an estimated fill time. Amerigas, this is not a fluke or a misunderstanding. This is irresponsible negligence. There are other propane companies and we have moved on.
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February 2024 by audra hermann
Just the worst. Couldn’t get service for two and half weeks and go figure, we ran out of propane. Once we ran out of propane they kept saying they had escalated our service and the delivery team would reach out but no one ever did. I was calling almost every hour with the same response. In the mean time, another company was able to get to us same day at no extra charge.I should mention AmeriGas wanted to charge us an extra $150 for a service fee since we ran out and potentially had air in the lines and also a $300 emergency fee even though we had been asking them to come out for over 2 weeks.If you’re in the Austin area I highly recommend Oliver’s Propane Solutions, Bubba’s Got Gas or Direct Propane Services who were all incredibly courteous and helpful.
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February 2024 by Mz Butter
After enduring the 17% weather just recently I felt it was very important to get my tank filled up to be prepared for the next cold blast. So I called Amerigas paid the over $450 fee (which was all I had) thinking they would promptly get the gas out to me knowing the concerns of the cold weather. AND after being told by Amerigas that they would expedite it to me that same day, it did not come. The next day I was told it would come by the end of the day, it did not come. I called in to check on my delivery only to be told I would receive it the next day in which it still did not come. After calling in on the 4th day I was told they had up till 10 days to make the delivery. If I had been told that in the first place I could have made the decision to try someone else that could have seen to my needs a lot faster. I was also told someone had to be home when they came out. After being told family that they were coming THAT DAY I spent Thursday, Friday, Saturday, Sunday at home in fear of missing them and I’m still waiting for the delivery with NO UPDATES today. All I needed was the truth. I feel like they have no compassion or concerns for their new customers. Amerigas has been the worst propane company I have done business with so far. I can’t imagine being treated worst than this. I feel like I’ve been scammed. Mainly because it’s so much money involved and NO ONE has been able to tell me when I would receive my delivery. I mean they have but it’s been a LIE EACH AND EVERY TIME????. Please investigate this company BEFORE making your decision to use them.
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February 2024 by Ashley Nicole
Been waiting for delivery for over a week. They never show. But you bet they took our that $400 real fast from my bank. Now I need to figure out how to get a refund and find a better company. Do not use this company. It's garbage.
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January 2024 by Thomas Peters
Do Not and I repeat DO not use this company and apparently the Austin location is nonresponsive as is the whole company. They schedule deliveries and then unscheduled them and then say they are calling you back and then don’t. There will be an automated response on here that says that they only discuss personal matter via email but they never respond. Lots of Im sorry but no resolutions. DO NOT DO NOT DO NOT USE THIS COMPANY
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December 2023 by Brett Currier
They’ve come 3 times and never have the right equipment or have come on the day they said they would. Still have not received my order.
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December 2023 by Mandy vw
Please save yourself a headache. No office so you can’t go in and pay or resolve an issue. Customer service is the worst. I called to get service they never showed up. When they finally did 3 day after the delivery date. They said something is wrong with my tank. I paid up front asked for my money back some day in the future I might get my money. Still hopefully before the end of the year I will get my money back by check in the mail. I called a local company they came the next day great customer service no issues with my tank. I’m happy to report I have propane now!! I will never use Amerigas again.
