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January 2024 by javier zapata
Selection and prices just are off.
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December 2023 by Phil Archer
THE place to buy top quality, hand crafted shoes. Sales associates are friendly, knowledgeable and professional. Two thumbs up!
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December 2023 by Andrew King
Closed early without updated hours; I saw an employee inside but they didn’t come to the door after noticing me.
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September 2023 by Mike Green
I came in today and received unmatched customer service. Two gentlemen helped me try on different sizes and widths until we finally found the right fit. I cannot emphasize enough how much their expertise helped me end up with the right shoe.
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August 2023 by William Trenfel
Do your shopping in-store! I really wish I had known this earlier; the experience is leaps and bounds ahead of their online retail.The level of patience, expertise, and care I've received here over the course of several visits has truly exceeded all expectations. David, I couldn't be more grateful..With an odd foot shape, uncommon size, flat feet, severely over-pronated ankles, and general indecisiveness, I've had to come in for a fitting and several exchanges. This has taken hours of this gentleman's time, and I've been met with nothing but professionalism and kindness. I would've given up on the arduous search for well-fitting and attractive shoes months ago had it not been for him. My closet is now stocked with at least 6 pairs that I'm ecstatic with.Thank you for not only bearing with me but also for providing a thoughtful and informed luxury experience that I had thought was a thing of the past.
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July 2023 by Alec Keough
Marco was incredibly helpful. He really took the time to show me all my different options and worked with all my specifications. He provided a very pleasurable experience. The quality brought me in the door, but Marco will keep me coming back!
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March 2023 by Kurt L.
Ordered some Allen Edmonds shoes for local pickup. Store was clean and welol presented with high-quality American made products.Salesman was very courteous and professional and laced up the shoes and set me up to try them on.I was impressed that shoes came with a shoe horn.Overall great experience. I will shop there again.
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January 2023 by Johnny Walker
Tuesday afternoon, store was empty except for one other customer. Waited for 15 minutes, patiently, while the single salesman waited on a very talkative earlier customer (not hating, all good) ~ But, how much effort it would have taken for the salesman to walk over and just say,'"I'll be right with you"? ~ apparently, such an acknowledgment was, in this case, too much. So, I left.
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December 2022 by Closerto2020 Books
These guys know customer service! By now I’ve figured out that if I’m in Austin and looking for a pair of shoes, it’s just better to save the time and energy and head to this branch. In the event that they don’t have the size I need, then they order my size from the store and the next morning I’ll see an email letting me know my order has shipped.
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December 2022 by Rob D.
Poor customer service and they don't stand behind their product. Tried on multiple shoe sizes, person at the store recommended a size based on the fit in the store and gave me "they get even more comfortable as you wear them." Wrong. They're too small. But the company says you can return them within 60 days, so I took them back. Wrong again. They refused to take them back, when I requested an exchange, because they've "been worn." Seems to me that implicit in having sixty days to return is that I can, you know, wear them during the sixty days. Bottom line: shop elsewhere.
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October 2022 by Leo
I don’t always go in-store for my AE purchases, but when I do, I go to the Congress location in Austin. Kabren is so talented and knowledgeable on AE products. It’s like he is an encyclopedia that can quickly recommend the perfect last for your foot-shape and style. He is always willing to go the extra mile to create a great shopping experience!
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May 2022 by Denny Fahle
Super great experience doing business with John. I believe he is one of the managers. Very professional and helpful.
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March 2022 by N H
My fiancé and I went to the store last weekend to buy shoes for him for our wedding. We walked in and the employees very obviously noticed us, but completely ignored us for whatever reason. Didn’t even pull a “Hey welcome in, shopping for anything in particular? Okay let us know if you need anything”, just straight up looked up, saw us, and looked back down. Two employees in the store. We left shortly after. Bad experience, won’t shop here in the future.
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February 2022 by Matt Demond
Not open during business hours. I came by an hour after opening. The employee watched me pull the door and walked away to hide. I emailed the store and never got a response.
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December 2021 by Gregory Crayton
Don’t trust the new manage at this store. I paid for shoes with pay pal and return them at this store a month ago. He has promised to send me email on the return. He is a liar beware. I am still waiting for the refund.
