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April 2024 by Krista Wakefield
Alex is an amazing facility manager. I travel frequently and have used storage units many times over the years, in several states. I can honestly say I've had an exceptional experience of Extra Space Storage at THIS location. Wonderful customer service, both in person and by phone. And the facility itself is easy access, great location from downtown ATX, easy to park, feels safe to visit at night after-hours, and well-maintained. Also, affordable and no sketchy, hidden fees. Highly recommend.
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April 2024 by B W J (QueenB2)
I needed a storage space immediately. I found Extra Space online, and the special was the best price I could find--they beat everyone else. I reserved the space online, then went to the facility to finalize everything. There were two people in the front office, and both were very courteous, professional, and helpful. I purchased a lock, which seems extremely tamper-proof, and then went to look at my new unit. It's conveniently located by the elevator, and it is very clean. I moved in my stuff that same day!My only comment for improvement is the overhead lighting--it could be a little brighter. I am very happy with Extra Space so far.
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April 2024 by Jake Howerton
Bait and switch, refused to honor agreed upon pricing. I booked online, site said they would call next day to finalize. They did not. They called the following day when I was unavailable, left a message, then increased my quote by 40%. Manager refused to address the situation. Steer clear.Editing my review to mention that:A) They don't answer the phone when you call.B) Management has my contact info, all the info I emailed them and could fix the issue instead of misleading other readers of this review and pretending like they would in their response.
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November 2023 by Juan Carlos Bautista
Could have benefited from assistance or extra services. Was on my own but not much assistance or guidance offered. Pricing is great! Just not much service outside of what one can handle on their own
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September 2023 by Berri Tamfu
Most professional extra space storage I've been to. Lloyd was absolutely kind and amazing from the check in process to checking out. Couldn't have been more grateful!!
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August 2023 by Carly Ann Specha
I stored my stuff here for about a year and I have no complaints, it was a great experience. I highly recommend. Very clean and safe! Lloyd was very accommodating with my move out. Thanks!
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August 2023 by Hannah Corwin
Lloyd was a life saver during my move out of my storage unit. He was kind, helpful, and extremely pleasant. I can confidently say that I will continue to be an extra space storage customer because of my experience with him today. Thanks again, Lloyd!
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August 2023 by Kit Navock
The staff here is truly superb! Thanks Lloyd for your extra attention to detail throughout the process. Great communication! I really loved this storage facility and would highly recommend.
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August 2023 by Kyle Copeland
Lloyd was extremely helpful and friendly to talk to. Was able to resolve an issue seamlessly with my unit upon moving out. Him and Alex were very efficient and I would recommend this location to all my friends.
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August 2023 by Nireyda Rodriguez
The best customer service I have ever experienced! Lloyd was extremely helpful and made the whole process stress free. He made sure we got the best deal, answered all of our questions, and now we feel our belongings are safe and in the best place possible. Thank you extra space!
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August 2023 by Jacob Rosenberg
Excellent location, clean building and units, and very good service. The manager, Lloyd, specifically was really welcoming—showing me around the building, which is quite large, russling up dolly’s for my boxes and overall just very helpful and kind.
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August 2023 by Arica Jades
Storage is clean, cooling is moderate but it's not cold, it's easy to get a storage unit online, there is sometimes a shortage of carts, and after 3 months your rent could go up $65 dollars which is about a 46% increase. So it's a scam. I would steer clear and go with a better company.Looks like in the reviews they tell everyone the same thing after 2-3 months instead of changing their predatory practices and being unfront with pricing. They clearly have a system. Budget for being scammed without notice or don't move your stuff here at all
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August 2023 by Jared Vrahnos
Had an awesome experience at ExtraSpace Storage! There was amazing customer service and I was able to move my belongings into a unit within a day. Highly recommend!
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July 2023 by Tijana D.
I started using extra storage space when I moved to Austin three months ago. I just want to warn all the people that the price you start renting your storage space with will drastically change after three months of using the storage. They tried to explain to me how that was a web promo and that the prices change after three months. Obviously, nowhere is that mentioned online when you reserve your spot nor do they tell you that when you actually sign to rent the space. So for a 5X5 storage unit that I was paying 60 dollars now I am supposed to pay 99 dollars. If you go ahead and search their website now they still have those units available for 62 dollars and it still doesn't say that it's a web promo or anything so beware of this huge scam. I know I wished I could've read this somewhere before renting it. It more about the principle and shady companies.
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June 2023 by Katrina Romero
This storage place is quiet and clean. Some of the units were vandalized but over all I felt confident that nothing would be pilfered from my friends rental space. It's climate controlled and the area is nice. They have little carts you can use to transport your junk from car to storage area which is awesome. My phone didn't work inside the giant metal building but could just be my service..