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September 2023 by Penelope
8/28/23: Just adding an additional review for the Customer Care team - Cody was super helpful, pleasant, and thorough. I freaking love this company & team! They deserve 5-stars all across the board. They really look out & care for the customer. No shady-sh*t. And they are legit with knowing their stuff / operations etc.---7/2023: I am beyond impressed by the professionalism and customer service of Tahj and Brandon at the 8327 S Congress Ave SecureSpace location.They were always pleasant, quick to respond, answered all my questions with thorough knowledge of the operations of this location, super helpful, and friendly. They went the extra mile to make sure my access through the gate and unit were working properly -- made sure I knew and felt comfortable with how everything operated and where everything was.They were articulate and considerate of my time - asking me if I preferred going through the lease signing with their assistance or if I preferred being left alone to do my own thing.They were always respectful of my time and went out of their way to call me about reminders or a heads up with any important to-do's that I needed to be aware/reminded of.I HIGHLY RECOMMEND THIS STORAGE LOCATION/SERVICE PROVIDER!!!
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August 2023 by Julie Weaver
This place is a joke. Do NOT rent a space here. I gave them 2 weeks notice that I was moving out by voicemail and email. They still charged me the following month. Since then I have emailed and spoke to someone at least 6 times with them saying the refund has been processed and still have not received it after 6 weeks of dealing with them. Now I have to dispute with my bank. So the cheesy automated response to this review will be how much they care about servicing their customers....THEY DONT.
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August 2023 by Leekai Herrera
Please believe me when I say that this is hands down the single best storage facility I’ve ever used. I’ve lived in multiple cities throughout the country and the world and none have come close! Great price too. Speak with Brandon (the manager) or Tahj…. They are both fantastic!!!’
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July 2023 by Tracey Sims
Brandon and Tahj are great. Originally got a 10x10 unit but realized it wouldn't be big enough, they got me switched over to a larger unit with no problems. I was informed of the price increase but it was still by far the cheapest storage facility I found. So far, so good. I needed a storage unit quick so didn't have time to read the reviews until today. After reading the reviews I'm a little nervous with all the reported break ins. I was however informed of the homeless issue they were having and was reassured that changes had been made and security is now on the premises, although I have yet to see them. I really can't afford to, but it has me considering increasing my rental property loss/damage insurance for my unit. Let's hope I won't need it. I'll update my review after I've been here a little longer. Until then Brandon, Tahj keep up the good work.
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July 2023 by Ulises Chavez
We’ve been at these storage units for a good while now and ever since securespace took over the Property Manager Brandon and the Assistant Property Manager Tahj have been nothing but accommodating throughout and have helped make our experience at this facility worth it.
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June 2023 by Elle Green
Brandon helped me by getting me set up with a second storage unit super quickly and went above and beyond to help me. I was in a very hectic move situation and I didn't anticipate needing more space so within just a few days of my move they helped me and gave me a unit very close to my first one. Plus he left it open so the movers could put my furniture in there and even came by in person with my key. Facility. is always kept in order and clean and I feel secure about my belongings.
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June 2023 by Spencer Tobin
Brandon was beyond helpful in assisting me with finding and touring my new unit! The service was incredibly friendly and the facility is extremely clean! Excited to have found the right place to store my belongings.
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May 2023 by angel r.
Moving is stressful! Brandon made a stressful experience easy. He has been super accommodating and helpful every step of the way!
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May 2023 by Alfredo Vallejo
I am very pleased and impressed with Mr. D. Rodríguez at your Congress Avenue location. From the very beginning he has gone above and beyond to facilitate my storage rental process. He helped me with my phone to do on-line registration. Over the days I have gone into the office and every time he is very professional and courteous.He represents your company in a very positive way. Because of his attitude and professional skills I will gladly recommend your company.In my career I was the general manager of every position I held and I know the importance of an employ that holds up your rules and policies. Take good care of him. A good employ is difficult to find.
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May 2023 by andrea garcia
I’ve been using this facility and it’s various management throughout the years since it opened in 2018. As a disabled veteran it’s important to me to have a storage unit on the first floor for ease of access and not exacerbate prior injuries. Brandon helped me about a week ago and his kindness and attentive demeanor made me feel heard and considered. The last year has been one life challenge and family emergency after another, and Brandon expressed care and genuine desire to help where previous staff there didn’t. I originally rented the unit Feb of 2022 for $220, and the previous management rented out my unit under me and in the subsequent contract charged me $240, just to raise it to $300 out of nowhere. As a full time graduate student whose family circumstance/need didn’t allow for employment, paying that much monthly hurt my finances since that was not what was under contract. I had talked to previous staff and left countless messages for their manager to reach out to me to no avail. I tried again a week ago, and Brandon was a breath of fresh air by simply being humane and thoughtful. I can’t speak for the other staff as I’ve not had the pleasure of speaking with them, but I can say that Brandon showed a lot of kindness and in these times where life is putting so much on my plate, I am very grateful to know not all companies or people are dry, cold and dismissive. The care and help I’m getting from the new management at this facility is fantastic and if you need a storage facility, def go here. It’s safe, professional and kind.
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May 2023 by T Panda
Brandon the manager is amazing. He is very thorough and explains everything clearly, super professional and knowledgable. He took the time to show me how everything works at the facility. Place is clean and ceilings are high in the units.
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May 2023 by Joseph Wiggs
Outstanding customer service! Very organized process from start to finish.
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April 2023 by Andrea G.
I've been using this facility and it's various management throughout the years since it opened in 2018. As a disabled veteran it's important to me to have a storage unit on the first floor for ease of access and not exacerbate prior injuries. Brandon helped me about a week ago and his kindness and attentive demeanor made me feel heard and considered. The last year has been one life challenge and family emergency after another, and Brandon expressed care and genuine desire to help where previous staff there didn't. I originally rented the unit Feb of 2022 for $220, and the previous management rented out my unit under me and in the subsequent contract charged me $240, just to raise it to $300 out of nowhere. As a full time graduate student whose family circumstance/need didn't allow for employment, paying that much monthly hurt my finances since that was not what was under contract. I had talked to previous staff and left countless messages for their manager to reach out to me to no avail. I tried again a week ago, and Brandon was a breath of fresh air by simply being humane and thoughtful. I can't speak for the other staff as I've not had the pleasure of speaking with them, but I can say that Brandon showed a lot of kindness and in these times where life is putting so much on my plate, I am very grateful to know not all companies or people are dry, cold and dismissive. The care and help I'm getting from the new management at this facility is fantastic and if you need a storage facility, def go here. It's safe, professional and kind.
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April 2023 by derwin finley
The employees are always nice and helpful. I have rented at this location for sometime now and will stay with this location. Happy to see that Secure Space has taken over and are now doing great things here. Keep up the good work fellas. You’re the best part of my storage rental experience ??????????
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April 2023 by Amanda Wells
Brandon was amazing helping me get all set up in my unit! Location feels extremely safe and the price on my unit was incredibly reasonable. Very very happy!
